-
March 2024 by Ameen S.
Bucherer at Bal Harbour Shops is a horological haven that truly deserves every one of its five stars. From the moment you step into this luxurious boutique, you're greeted with an unparalleled selection of timepieces that cater to the most discerning tastes. First and foremost, the ambiance of the store is exquisite. It exudes elegance and sophistication, creating the perfect setting for exploring the world's finest watches. The knowledgeable and attentive staff are always on hand to provide expert guidance and assistance, ensuring that every customer's experience is nothing short of exceptional. The selection of watches at Bucherer is truly breathtaking. From iconic Swiss brands like Rolex, Patek Philippe, and Audemars Piguet to avant-garde designers pushing the boundaries of horology, there's something to suit every style and preference. Whether you're a seasoned collector searching for a rare vintage piece or a novice looking for your first luxury watch, you'll find it here amidst the carefully curated collection. But what truly sets Bucherer apart is its commitment to excellence in both product and service. Each watch is a masterpiece of craftsmanship, precision-engineered to stand the test of time. And with the boutique's dedication to providing personalized attention and impeccable customer service, you can trust that your shopping experience will be nothing short of extraordinary. Furthermore, Bucherer's location within the prestigious Bal Harbour Shops adds an extra layer of luxury to the experience. Surrounded by world-class boutiques and upscale amenities, it's the perfect destination for those who appreciate the finer things in life. In conclusion, Bucherer at Bal Harbour Shops is a watch enthusiast's paradise. With its exquisite selection, impeccable service, and opulent surroundings, it's a five-star destination that sets the standard for luxury watch shopping. Whether you're seeking the perfect timepiece to complement your collection or simply indulging in a bit of horological exploration, Bucherer is sure to exceed your expectations.
-
March 2024 by Nephron_MD
I have been shopping with Tourneau Bal Harbor since 1994, when I acquired my first watch.Many years later I found myself buying my sixth watch from the store and the customer, experience and professionalism was amazing .I purchased a very rare certified pre owned , two tone gold stainless steel Breitling Emergency Mission in mint condition.. without any sign of wear or use, appeared literally brand new & fully serviced by the company.The watch was presented as certified pre-owned (Circa 2004 era) , but was absolutely perfectly new and appearance without a scratch, fully serviced with 2 year guarantee , and the leather band was unused-new buckle deployment clasp.I’ve been looking for this watch (Emergency Mission 2 tone in gold w/ white dial) for many years , very hard to find this combination on any auction or other website jewler esp in mint condition, with box and papers.Could not be any happier with the service I received by Lisa Every Clayton, my Bucherer sales agent. She was able to track the watch from Philadelphia King of Prussia Tourneau and have it shipped next day and informed me via email throughout the process.As a watch enthusiast , purchasing a preowned watch especially One That is circa 2000s in mint condition I feel is almost impossible to find.I was astonished by the mint condition this watch was when i picked it up and this is why I remain and loyal to this Bal Harbor shop, and to Tourneau Bucherer store. Throughout the past 20 years, they have never let me down.Thank you, Lisa for everythingThis is the only store I trust for my collection
-
March 2024 by Juan Drake
A few months ago, I was looking for a particular high-end watch and called several authorized agent stores. The responses were uninteresting and discouraging, except for Bucherer Bal Harbour. Melissa helped me, asked for my information and told me that the piece was a little scarce but that she would let me know. A week later I received a message on my cell phone telling me that the watch had arrived and I could pick it up. Great service! Everyone super attentive. The best thing is that I decided to request another watch and Melissa, whom I highly recommend, told me that she would let me know. He informed me that the piece might arrive soon and within a week, he wrote to tell me that the watch was back in the store and that I should come pick it up. This was in the space of approximately 3 months when other stores don't even call you or keep in touch. I am waiting for my next purchase, I hope they call me soon and I can update the review. My purchases were a Rolex and a Tudor. They both fitted me without a single scratch. Vlad took charge personally. It's no secret how difficult it is to get a new Rolex but...they make it happen. A pleasant experience and I don't plan to go anywhere else. Highly recommended.
-
February 2024 by Ziv Bitton
The staff over there is amazing and vary welcoming, for my first watch experience they made everything super special! Pily and Jeffrey are the best there I highly recommend speaking to them
-
January 2024 by Michael Kawa
Anita Kashay, you are the love of my life. It was an absolute pleasure to come in and see you. I would totally recommend buying jewelry off of you as you know the good stuff!From my very first visit to the Bucherer store in Bal Harbor, I have been consistently impressed with the level of service and professionalism, particularly from Anita Kashay. While I have not yet made a jewelry purchase, Anita's approach has greatly enriched my experience. Her knowledge of jewelry is outstanding, and her ability to share this in a friendly and engaging manner is truly remarkable.Anita's passion for her work and her genuine interest in her clients' needs and preferences stand out. Each interaction with her has been a delightful journey through the exquisite collection at Bucherer. She listens attentively, offers valuable insights, and never fails to make me feel welcomed and valued, regardless of my purchasing intent.In a world where genuine customer service is becoming a rarity, Anita shines as a beacon of what true client care should be. Her warmth, expertise, and professionalism not only reflect brilliantly on Bucherer but also make every visit memorable. I look forward to eventually making a purchase under her expert guidance and would recommend anyone visiting Bucherer to seek her assistance for an unparalleled experience.
-
January 2024 by Diana Morrison
Mr. PHUGUENS Accus, Service Manager at Bucherer at Bal Harbour Shops has demonstrated an exceptional dedication and willingness to go above and beyond in his dedication to locate “The Celebration” Dial Rolex watch. From th moment the quest began Mr. Accus worked with “Pily” Presilia to bring it in. Mr. ACCUS forgoed his planned holidays unselfishly to make sure its was there upon my arrival . This is genuine dedication. I can’t express how much i appreciate his efforts and has given me the best experience to shop at Bucherer Bal Harbour Shops and with you ! Thank you Mr. Accus and your team . In Celebration, Diana
-
December 2023 by Robert Conrad
Big Thank You To Vlad & Bucherer 1888.I Had An Excellent Experience Getting My First Rolex A Few Months Back. After Years Of Hard Work - I Finally Finished All Of My Surgical Training… Vlad Was Super Friendly And Knowledgeable. I Was Able To Obtain A Rolex DeepSea James Cameron Edition Dive Watch To Celebrate The Milestone.Since Then He Has Been Amazing - Inviting Me To Events And Chatting About Our Shared Passion For Watches!Recently, I Had The Pleasure Of Visiting Bucherer @ Bal Harbor And The Experience Was Fantastic. Vlad Greeted Us With Smiles And Champagne. We Chatted Watches And “Explored The Museum” - Looking At Some Amazing Timepieces & Jewelry!Thanks To Vlad & Bucherer 1888 - I Can Now Say I Am The Proud Owner Of One Of My Dream Watches! A Brand New Rolex Submariner Date - A Watch With History - Worn By James Bond 007, Jacques Cousteau & James Cameron! A Legend Of A Dive Watch - Which James Cameron Said “Had To Be Earned Not Worn”Overall, Every Time I Have Visited “The Museum” It’s Been Fantastic. The Service And Attention To Detail Are Top Notch. The Staff Are Wonderful And Really Create A Unique Experience.Highly Recommend Vlad & BuchererLooking Forward To Doing More Business With Them & One Day Buying A Grail Watch!Conrad
-
December 2023 by Daniel Gomez
I have been going for several years and I have had the most amazing experience and customer service. Pily has gotten me the watches of my dreams. She surprises me constantly with her attention to detail and care. The entire store provides incredible service as well. I visit this store every time I am in Bal Harbor. Best watch and jewelry store in the country!
-
December 2023 by Dwayne Aslinger
Hurry please
-
November 2023 by Rob Cervantes
Im so Happy with the Great Staff Prisila and Pily help me to buy my New Rolex they were the Best Thanks a lot For your professional service
-
November 2023 by Manny Cortes
My Wife and I are very happy with such attention and grate customer service with Liana. I will recommend
-
September 2023 by Nelson Arrieta
A Memorable Visit: Great Service at the Bucherer/Tourneau Boutique in Bal Harbour ShopsWalking into the Bucherer/Tourneau boutique in Bal Harbour Shops, I was greeted with an inviting atmosphere of sophistication and luxury, highlighted by the team of experts ready to assist through their extensive watch collection with genuine warmth and professionalism.During my recent visit, it was a pleasant surprise to see Renee again. She welcomed me with the same fervor for watches that I remembered from our previous encounters at a different location. While we caught up, she introduced me to Vlad and Mary, adding depth and richness to our discussions about my growing fondness for new timepieces and the evolution of my collection.Their insightful suggestions sparked interest in new models that resonate well with my existing collection, making the shopping experience feel more like a friendly consultation among fellow enthusiasts.During my visit, I was thrilled to add the medium-sized Cartier Santos to my collection, a decision that has brought me daily joy as I haven't taken it off since. Renee also helped me procure a chic blue Alligator strap from Cartier and a new, high-quality watch box, both of which I can't wait to pick up soon.In summary, the Bucherer/Tourneau Boutique in Bal Harbour Shops stands as a beacon where a passion for watchmaking transforms into genuine connections. I eagerly await my next visit, enriched by the knowledge and warm friendship of Renee, Vlad, Mary, and the rest of the staff. Here's to a lifelong relationship with the proficient team at the Bucherer/Tourneau Boutique in Bal Harbour Shops!
-
September 2023 by Robinson Restrepo
First time at this store with my family and the hospitality was very warm and welcoming, Renee our sales rep was very helpful and kind. Made us feel very comfortable.
-
September 2023 by Ricardo Robinson
The best staff in the business. Pili and prisila are the best sales lady's team. Always a pleasure to do business there. ? satisfied.
-
June 2023 by George Kuffrey
Hugo and the TEAM at Tourneau Bal Harbour are the best !!
