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September 2023 by Chasity Baisden
Very easy to work with the service reps and make the purchase, Tara is great!
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September 2023 by Chandre Tyler
Tara was an excellent sales associate. She made us feel confident in our purchase. We will definitely go back to her at the Bartow location!
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July 2023 by Alisha Monaghan
The choice was quick and painless the sales associate was helpful and I was able to walk out with my new chair in no time
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June 2023 by Debbie Hudson
Staff is always so helpful and pleasant to deal with.
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March 2023 by Tree Top
Excellent customer service, clean store and fair prices.
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February 2023 by John Wilde
Great experience at the Bartow store. Kara and her associate were great. They kept the store opened past normal closing due to my late arrival.
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December 2022 by AnelaD
We were accommodate with another item similar to the ones we came into the store for. They are a little bit pricey, but it's been a while since I shopped for furniture. :) I do recommend.
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December 2022 by Angel
We were accommodate with another item similar to the ones we came into the store for. They are a little bit pricey, but it's been a while since I shopped for furniture. :) I do recommend.
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December 2022 by deemia davis
Worst experience. Couch took over two weeks to be delivered. I was told it would be delivered a certain day between a certain time period and waited all day for the delivery, not only was my delivery messed up, but instead of being contacted about the erred I had to call to inquire about where my delivery was.
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November 2022 by Carl Williams
Thanks for being there my family and I when the vultures tried to take advantage of financial set backs from covid 19.
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November 2022 by Donna Hewitt
The sales and management team worked well together and made our buying experience very pleasant. I would recommend them to anyone.
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April 2022 by LaQuasha Stephens
Tara is always so pleasant and helpful when I make purchases from Badcock.
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March 2022 by Abigail Guzman
NOT HAPPY AT ALL!!! THE GUYS CAME OUT TO DELIVER MY COUCHES AND WANTED TO TAKE THEM OUT OF THE PLASTIC IN THE RAIN TO BRING THEM INSIDE MY HOME. I REFUSED TO HAVE MY BRAND NEW COUCHES IN THE RAIN AND ASKED IF THEY CAN BRING THEM IN THE BACK DOOR (FRENCH DOORS) AND THEY REFUSED SAYING WE WOULD HAVE TO RESCHEDULE. THEY LEFT AND WE CALLED BADCOCK AND WAS PROMISED THEY WOULD BE BACK OUT THE SAME DAY. THEY NEVER SHOWED. I CALLED NEXT MORNING AND WAS TOLD WE WOULD HAVE TO WAIT TILL SATURDAY.
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February 2022 by jessica longwell
Worst buying experience ever. They DO NOT stand by their 60 day sleep guarantee for new mattresses. I called wanting to return my new mattress 8 days ago AND IM STILL WAITING ON THE MANAGER TO CALL ME. They are extremely rude at this store and have no desire to help you after they get your money. The Bartow store is independently owned so you should just go to a corporate store. I had enough of waiting around for a call from management so I contacted corporate who referred me to their South Lakeland store and the manager there over rode the sale and was able to exchange my mattress with ease. I’ll NEVER step foot inside this store again.
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February 2022 by Jessica Longwell
GO TO ANOTHER STORE….terrible customer service. I got a new mattress and bought the mattress pad so I could get the 60 day sleep guarantee. I called 6 days ago about getting another mattress. She told me there was a 10 day return policy and that she would have her manager call me IM STILL WAITING FOR A CALL?. Seriously, I called corporate and found out Bartow in independently owned. They referred me to the South Lakeland store and they were able to exchange my mattress with no issues. They even gave me a whole bed bundle that was free that I qualified for even with my original purchase, no surprise Bartow didn’t give it to me even though they were offering it. Also I would like to add that when I made my first call to Bartow I had only slept on the bed for 6 days and knew immediately I didn’t like it. I was well within the realm of all return policies. I would sleep or sit on the floor before I spent 1 penny with this store.
