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July 2023 by Michele Johnson
Worst bank in the world. Cheryl, head teller in Haines city is rude condescending and useless. I'll tell anyone who will listen that they aren't helpful and inconvenient. Do not bank here
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March 2022 by spivel127 g.
If I could give them negative stars i would! Stay far away from val and this bank!! Worst bank in the tri-county area. Good luck getting any help!
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December 2019 by charlie bittinger
Great people and always very helpful. If like like banking with a real person you will love this bank.
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June 2019 by Jay Morin
If you like banking back in the 1960's then you will love Citizens Bank and Trust. I purchased a brand new 2019 RAM 1500 Bighorn and I hate that the dealer put me through Citizens Bank and Trust. No on line tracking of the loan. Very unprofessional right there because I like to make "over payments" and track it on line to make sure it was accounted for correctly. I can't do that with this bank. Ridiculous. How about this.... as a business owner I cringe when anyone sends me an email or a snail mail and there is no address, name AND phone number regarding who sent it. I received my payment book from Citizens and nowhere on the payment book was a customer service number. How unprofessional is that? I'm looking to change financial institutions fast. I'll be sure the dealer never considers Citizens next time I buy! You can bet on that!