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November 2023 by John Watson
I been a Ford Customer for many years never had any problems at but my biggest concern is this Service Advisor at Bartow Ford Aaron Trim this guy told my son that his transmission was bad and need to be replaced my son said are you sure Aaron Trim said yeah only 7.000 dollars I told my son to take it to the shop down the road and Chris said this not the first time he seen this problem with Bartow Ford so Chris changed the transmission fluid and flush out the torque converter for a 150 dollars and would you believe the transmission working perfectly fine this service Advisor Aaron Trim need to be fired make you wonder how many times he done this to others customers I won't do business with Bartow Ford as long as Aaron Trim is still the service Advisor Elder Ford and Lakeland Ford got my business
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October 2023 by Debbie Burke
Had to get oil change and a tire fixed. I was met at my car promptly by Jeremy who was very polite and took care of me. I left my car when it was done he called and I went to pick it up. He greeted me again very pleasant and courteous. I want to thank Jeremy for the wonderful fast and prompt customer service I received from him. On a scale from 1 to 10 Jeremy is a 12!
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June 2023 by Josh Zarbaugh
Bartow Ford quick lane is no better than taking your vehicle to a big chain shop. Over 10 Hrs and 3 visits just to get 2 TPMS correctly installed. 1st time 3.5hrs they couldn't find the parts. 2nd time 3.5hrs parts installed but not even remotely close to proper air pressure. One tire was at 58psi and other tire was at 78psi. When I got home, one of my center caps was halfway hanging off ready to fly off and my tires where not rebalanced giving my truck a vibration. 3rd time over 3hrs to get my tires rebalanced. If you can't get the little things right, how do we expect you to do the big things right... Do better Bartow Ford.
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June 2023 by Raymond Luke
Amazing and honest staff. No pressure approach. Jared I’m quick lane is awesome. I will not go elsewhere for service on my F150.
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June 2023 by Jenna D.
I got a puncture in my tire while on vacation and luckily it was right by here. I was able to get it in to the wick lane just before it totally deflated. They were able to plug the tire for free and send me back on my way. Thanks
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April 2023 by Cate Rosenoff
After purchasing a vehicle from Bartow Ford with a great sales representative, I naturally took my vehicle to get oil changes done at the quick lane for the first two years of ownership. Two years and about 25,000 miles in, I requested my cabin air filter be changed in accordance with the suggested interval by the manual. The service department advisor stated that it did not need to be changed. On the same appointment, the advisor mentioned that I would need a new set of tires (10,000 miles early compared to average). These two instances seemed suspect and warranted cause for further investigation. After further inspection by an experienced auto mechanic elsewhere, it was determined that my tires were rarely, if at all, rotated at each oil change interval even though it was being logged on ALL receipts/records. Additionally, the cabin air filter most certainly DID need to be changed. Furthermore, after this finding, I performed the next oil change with an experienced auto mechanic due to this poor experience. At this oil change, I found the oil drain plug to be BARELY HAND TIGHT. This service department’s lack of thoroughness and integrity could have cost me thousands in engine repair/replacement costs in addition to a full set of tires. DO NOT recommend getting your vehicle serviced here. I am shocked and more than disappointed, especially after a great purchasing experience with the vehicle a couple years back. I imagine this service department most certainly takes advantage of the average customer who does not have mechanical savvy or know-how.Services: Air & cabin filter replacement
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April 2023 by Robert Lea
Owned by Bill Garrett Ford across the side street, can do official Ford service using Ford authorized products.Professional & efficient staff, clean facilites.
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December 2022 by Dwayne L.
They have no sense of urgency! 2 weeks for an oil change, oil leak and one tire replacement. Every time you call to get an update they tell you that they are super busy and will get to it as soon as they can. I'm pretty sure as soon as a part needs ordered they put your car behind all the new appointments.
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October 2022 by Kelly Dolde
Missed the memo and have to make appointments now in the Quick Lane for a simple oil change. So different than used to be!
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July 2022 by Fl M.
I purchased a new 2019 F150 from Bartow Ford a couple of years ago and have found the service department to be exceptional. About a month ago I went to Bartow Ford, for a scheduled service, and an Issue with my dealer installed deck lid. I talked with Melinda Duncan, in the truck accessories department about an issue with my deck lid. She informed me the lid was covered under warranty and she inspected it and ordered a new one, no questions asked. She kept me informed though-out the warranty process. I had the new cover installed this morning (7-26-22). Melinda made sure everything went wonderfully. The new cover looks great. If you are looking for accessories for your Ford truck, I would highly recommend Bartow Ford and be sure to ask for Melinda. Customer service is a high priority with her for sure. Thanks Melinda!
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July 2022 by samuel mondragon
Is not quick anymore. Made appointment on line, not valid when I arrived was told that only by phone. Don't understand why they offered or why they have the settings if is not valid
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July 2022 by Michael Benton (Over Under Fishing Show)
they do a good job
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July 2022 by mustang Sally
Normally I have no issues. Went for a oil change yesterday, my directional tired were rotated, my staggered wheels, the fatter tire is in the front. Nobody works today to be able to get it fixed!!! Now have to wait till tomorrow. I guess not drive my car for another day. This is sad!
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May 2022 by Christina V.
If I could give a this dealership a zero I would. We order a car in January and waited until May for it to come in. Upon our order we made sure all the items that we requested were secured. Upon the arrival of the car it turns out that not everything was secured. This dealership blame corporate Ford. I call corporate Ford and they stated it was independent dealership fault. The entire time I am trying to figure out who drop the ball & how I could save it the sale person and the sale manager didn't care. They keep saying they are not making any money off of this deal. When I spoke to Ford Corporate, especially Barbie, since I call over 10 time, she said in the end it independently own dealership to honor what we were suppose to receive. The sale manager Micheal said, "I can get more money out this if you don't close the deal." Even after reaching out the owner of dealership to let him know what was going on no response either. I get it! It a dealership market. Car are hard to get, inflation, etc... but when the sale manager came off smug and show no concern, empathy. Our actual sale guy was ok. Obviously they aren't hurting for sale. There hardly any new cars on the lot. We left no car. Interesting cause my next door neighbor raves about this dealership. We didn't have a good experience. I am almost tempted to go to Off Lease. There were so much more that went on but Just writing this review left me exhausted. You got the high level review.
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April 2022 by Jamie N.
Owner has been married three times and cheated on all three primary with underage women. Mother was investigated by the IRS. When you read the bumper stickers that I bought this piece of "hit" from Bartow Ford it is for real. Their mother places cans out in Tampa claiming to be raising money for animals. His sister was fired at Michael Kors for stealing. Be very concerned about doing any business with this company.
