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December 2023 by andrekniazeff
Had emergency tonight. Stopped at this location to get some cash from the ATM. And guess what? NO CASH AVAIABLE. What kind of bank is it?
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November 2023 by Candi Lott
If you are a small business, run! Do not under any circumstances open an account with Truist. Payments that we have received from customers monthly for over 25 years, now are being held for up to 9 days. With bills and payroll that can be disastrous for a small business. Not to mention the fluctuating fees! The biggest mistake my small business has ever made is not switching banks when they changed from Suntrust. It takes a lot for me to give a bad review but if I could leave negative stars, I would.
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September 2023 by Cynthia Fahrenback
They suck! Sitting in the drive thru, and no one is helping me. Two other cars pull up and they immediately help them. They are always slow and do this ?
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December 2022 by Danny Gist
For small businesses, these people are terrible. Your business card is constantly getting shut off, they say due to fraud, and if you deposit a larger amount on a check, they say they will hold 3-5 days. It's been twice now they have held them for 12 days. Which kills a small business and talking to them about it get you know where. All they can say is that every deposit is subject to hold just depends on how long they hold your money. Do not use them if you are a small business starting out.
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December 2022 by Saul Gomez
The worst employees (including management they don’t do nothing when complaints are brought to them) they are very rude every time!! I drive a hour away to the Lakeland branch because they do have excellent customer service unlike the bartow branch
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March 2022 by Zachary Lassiter
Always a hassel since they became Truist of Bartow....BBandT was bad enough but these people take it to another level.. they make you wait in the drive thru and then tell you to come inside. Then you wait in the line in the lobby and then they tell you that you have to see a banker. Guess what.. then you set in line and wait for the banker. I don't know what Brittani's problem is but she's rude to me every time I go in there. She treats me like I owe her money. She's rude and condescending but the worst is the way she talks to people... customer service matters and that witchy attitude makes me not want to bank here.
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March 2022 by Martin Meza
I deposit $35000 and is been more than a week i can use it, i call and wait for over 59 minutes and no one answered, horrible moments.
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February 2022 by Brian Woodard
This has to be the worst Bank I have everBank I have ever beenBank I have ever been in
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December 2021 by BonBon
Very rude lady when I went to make a loan payment this lady makes me very frustrated constantly so she can’t find my account constantly asked for other identification from me asked for my license, my Social Security number. I never have an issue when I go to any SunTrust but I find it very out of line how she treated me in last time how I went to make a payment. I’ve never experienced this before and even with a gentleman saying the same thing that he can’t find my account whenever I go to any SunTrust I bring the slip that they give me and they never have any issue finding my account. I think she lost the respect how to treat people. When someone is making a loan payment you don’t give them a hard time your job is to help them not make them frustrated. I will never go there again horrible horrible experience and terrible customer service on both of them work on your customer service skills and treat people with respect and not literally use your job to embarrass them or constantly say that you can’t find their account because you don’t know how to do your job right.
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October 2021 by Amber Walther
Every time someone answers I hear them breathe then they hang up. Understandable if your busy, not understandable to just hang up without speaking at all.
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June 2021 by amber esty
Every time someone answers I hear them breathe then they hang up. Understandable if your busy, not understandable to just hang up without speaking at all.
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February 2021 by Take It Or Leave It
This branch was absolutely awesome. The branch is impeccably maintained and clean. I went here to open an additional checking account and attain an auto loan. These tasks were seamless and coming here does give you that hometown feeling. If you're the type who cares about masks and such they do have signs posted as well. The branch manager is very friendly as well. Definitely a great experience here.
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March 2020 by Nelly Mndz
Rude lady at the Drive-through I’ll just stay with Wells Fargo closing my suntrust account don’t want deal or even see this lady Nd to think I was actually nice to this lady after that fact the she talk to me the way she did ??
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February 2018 by Peter USA
Good bank
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October 2017 by BIll Moffatt
18 months ago, SunTrust gave me an auto loan when others wouldn't. Yesterday, I closed on a real estate purchase through SunTrust. The entire home buying process was smooth and professional and we actually closed on the day we wanted to when we approached SunTrust 6 weeks ago about buying a home. On Monday, I plan to leave Wells Fargo who has handled my personal and business checking for 20+ years and open accounts at SunTrust, they have truly earned my business and I am very grateful!