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October 2023 by P “Pgib” D
Cellular Cells/ Verizon had booth at festival I asked why my new phone would not get reception in my house Corey Emanuel Jr. said probably speaker broke but if you pay off your phone I can give you a Free upgrade plus a free hot spot. Also said the deal would lower my bill. I gave them my new phone plus 428.37. Turns out the free upgrade also did not get reception in my house and my phone I turned in the speaker was not broken it was Verizons reception all along. I got a huge phone bill, called immediately to see why. They stated I was paying for my new phone, plus the hot spot device, plus hot spot service that Corey said was free. I worked since March trying to get them to correct my account and make good on the promotion.. False Promise after false promise, I finally gave up went to another carrier and now get great reception. Cellular Sales/Verizon basically took my perfectly good paid in full phone and now I also have to pay in full for there upgrade phone. After months of false promises to correct the situation and even filled a formal appeal they will not honor the deal or compensate me for my phone they took. Verizon blames Cellular Sales and Cellular Sales blames Verizon. Please beware of the unethical business practices.
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October 2023 by Sean Santana
If you're looking for a knowledgeable, personable, professional and just all around exception experience for your cellular needs, then look no further than Nick Harrington! I had the opportunity of working with Nick and was nice to have someone so helpful, and experience to help navigate our new phone and watch purchase! Thanks for making it easy and helping make the best choices for our personalized situation !
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October 2023 by Paigeann Zanay
I love the staff, always professional and helpful. Out of all the stores this the best one in Polk County
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September 2023 by Sean S.
Couldn't have asked for a better experience! If you're looking for a knowledgeable, personable, professional and just all around exception experience for your cellular needs, then look no further than Nick Harrington! I had the opportunity of working with Nick and was nice to have someone so helpful, and experience to help navigate our new phone and watch purchase! Thanks for making it easy and helping make the best choices for our personalized situation !
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September 2023 by Zack Lull
Abrar was very polite, quick to help, informative, and friendly. He took care of everything and got me into the new Ultra 2 watch. The other sales associates were very friendly as well. Thanks once again!
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September 2023 by Beth Jordan
I went in on Friday 9-18 to change some stuff on my plan. Ended up with 2 new phones and a lower bill thanks to...I want to say Nick. I was there for about 4 hours because we were making sure all my stuff transferred to my new phone before I left. Everyone was so nice. I was listening to them help other customers and they are great group of sales people. Everyone was so friendly and helpful to the customers that walked in. All my issues were fixed and I had a great time while waiting. Thank you again to everyone working that day.?
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September 2023 by amacc16
Sabrina at the Bartow store was amazing! She got us the greatest deals on 3 new phones, set them all up for us and we were on our way..we really appreciated her :)
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August 2023 by Kareem Amos
Abrar was very helpful and had a great personality. He was wven able to show me discounts that other Verizon stores never showed me.
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July 2023 by Thomas McCabe
Justin was great at helping me lower the bill and getting a couple new devices very patient and had me laughing the whole time took time to explain the new features and plan to me and was very thorough... Made this experience a pleasant and enjoyable transaction.
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July 2023 by Fabiana Cerqueira
If I could put a 0 I would do it I trade in two phones and one of them it’s missing and I don’t have my credit or the phone, I’m from Saint Petersburg and every time that I call they don’t do absolutely nothing they always tell me that I would get a call back and that never happens every time that I ask for the manager he/she is not at the store or is in vacation… I’m sick of this situation AND I STILL WAITING for the manager to call me and even tho I keep asking for him… both phone was handled to one of the employees back in may we are already in July
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July 2023 by Andy Crawford
Thank you Mr Nic Randall I had a issue with my phone and with 5 minutes it’s was fixed thank you so much for you kindness he even open the door for me on they way what a true blessing and gentleman thank you
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May 2023 by Cindy Forney
I was wanting to come in here just to get my phone fixed and found that I was able to buy a brand new phone and a better price because of the knowledge that the gentleman had he was a gentleman very smart I'd recommend him to anybody he gave me a discount of which encouraged me to buy a new thanks to Abrar
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May 2023 by Alisha Monaghan
The sales rep Justin was very friendly and helpful. He made the sale look easy
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May 2023 by Jessie Britt
Chandler was very helpful , by far the best service rep that I have came across . He was very clear about all of the promotions, cost , etc. He also helped me protect my devices with some great accessories. He sold me on becoming a Verizon customer . Chandler gets 5 stars for me .
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May 2023 by Samwise45
Chandler did a fantastic job helping and my wife upgraded our phones. Highly recommended smooth transaction from beginning to end.
