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February 2024 by Marc Rodriguez
This company is single-handedly, the most corrupt and dangerous company in the entire state full of crooks and liars. They stole my work van essentially, claiming it wasn’t registered. (Lies) and they never put my vehicle in the system so my apartment complex had no idea where it was. All around terrible experience.they are trying to make commission and ruining people’s lives carelessly as they do it. I would never recommend towlando to anyone and may god be with your truck drivers when they steal from the wrong person.
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January 2024 by Alex Black
Great experience. Lost my car keys at airport and they towed my car out to the dealership. Called at 8am and by 10am they had towed it. Would use again
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January 2024 by Darrell
Crooks & liars. These ppl broke my trailer because they improperly lifted it on the rails instead of under the frame. i spoke with the owner he gave his word that if i paid the $500 lift and attach fee (my truck to my trailer) that he would pay for the damages ……. LIES. After i paid He proceeded to send me to his mechanic and was a no call no show leaving me to pay $1500 to the mechanic to fix the damages.
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January 2024 by Christian Cabral
I do not recommend. Totally unqualified employees. They act like wolves looking for food, they arrive very gently and pounce in the greatest cowardice.
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January 2024 by Miriam Soto
Worst customer service ever. Very unprofessional. Peak thru a small window and Google any information you may need. Not to mention the sky high abusive charges.
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January 2024 by Cindy Reynolds
They wouldn't take my husband to where they were supposed to take him. Left him on side of the road! Not very professional at all!!!
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December 2023 by Lynda F.
This company is shady. These people are dishonest and very rude. This company is 24 /7 operation. They towed the car Christmas Eve. Called right away 9pm shortly after it was towed. Didn't answer. Called the next day 8 times. They didn't answer on purpose. When asked why they were closed and unavailable they stated they can do what they want. They purposely didn't answer to charge 2 days storage fees then slap a bogus 45.00 administration fee because the car was there for 48 hrs. These people are scammers and a very dishonest business. Report all their shady business practices to the BBB. File complaints with Oceola county as well.
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December 2023 by Jordany Larose
Jesse The Cowboy serves were amazing no damage to my car and was delivered with great service.
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December 2023 by Craig Morris
These people go around in St. Cloud there’s a fall festival going on and look for people car to tow then charge them for it. They are also selective of who’s car they tow. What a dirty way to make money.Me and my family went to the fall festival down town St. Cloud. Just as we are about to get back to our car I saw a tow truck entering the same parking area that our car was. When I see that he was about to back up to our car, I ran up to him to let him know that was my car and we’re getting ready to leave. He ignore me and proceeded to hook to my car. After pleading to him to put my car down he insisted that he’s taking it. I pointed out to him that I have my two babies in the sun and need to get them in the car. Instead of showing compassion, he threatened to have me arrested for opening his truck door to talk to him. After about 15 minutes of going back and forth he told me I need to pay $62.50 for him to unhook from my car. My kids was still there in the sun sweating and overheating, but that didn’t matter to him. I have to stand there and send my wife to the ATM to get cash to pay before he put our car down. Now when we park there, there were cars in all parking spot. When we got back there were still cars in all parking spot. Why they chose to tow our car. Make me wonder if this is not racially motivated.
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November 2023 by Adriana Ferrer
My experience with this towing company It was a complete nightmare. They not only towed our car and refused to return it but also put us in a frightening situation with their employee carrying a gun and exhibiting aggressive behavior. We have to involve the police Their lack of customer service skills is shocking, and it's as if they intentionally mistreat customers. Moreover, they towed our car from a location without any signage, making it even more unfair. It's high time this company invests in comprehensive employee training, focusing on both customer service and ETHICAL conduct. Avoid them at all costs.
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November 2023 by Deb Emerick Dennis Desousa
We were broken down on the Florida turnpike in a rental car, this was the tow service that the rental car company provided. The tow truck driver was extremely professional, went above and beyond to make sure that we were safe from the time that he arrived until he dropped us off at the broken car lot at the Orlando airport. He even went as far as making sure that we were picked up by the Uber to get us ournew rental car. Hopefully we will never have to use them again but if we are ever in a situation that we are, we know who to call!
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November 2023 by Eddie Cuevas
I was teaching my son to drive a manual transmission very early one morning in a parking lot. And one of those dumped clutch stalled engine times the car wouldn't start, fuel pump just gave out. Towlando showed up not long after I called and driver Jessie took care our car, even helped get the car in our garage. Our driveway is pretty steep.Prompt, professional service. I will be only using them in the future. I'm sure our project car might need a tow now and then.
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November 2023 by Sabrina
Called at 11 to verify that this is the company that towed my vehicle. Phone rep said to give an hour notice when I’m on my way. Called back at 11:23 to give said notice. Same phone rep, she confirmed that notice is received and said “someone will meet you outside shortly.” Waited the full hour, nobody came outside. Called again at 12:28- same phone rep has the nerve to say “well you never called. guess we’ll send someone outside now” Another stretch of time passes, I call again, same rep now says they left because I didn’t call, and “he will be back in 45 minutes or so”. As I write this it is now 2pm and they are still refusing to return my vehicle. I acknowledge that I was parked incorrectly, I have the cash in hand to rectify my mistake and get my property back, yet this predatory company has gone out of their way to make it even more unpleasant than is already necessary. No human empathy, no professionalism.Service: Car towing
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November 2023 by Bianca Santiago
My experience with these people is beyond imaginable yesterday my car got towed from the front of my house when I called the company they didn’t want to give me information where they had my car they just kept giggling on the phone when I adress that to them his words where “shut up I don’t work for you and we live in America we have the freedom of speech “, once I found out where they took my car I get there pay them give them my license and registration moving forward they refused to give me my car back because they supposedly felt threatened by my stepdad mind you it was only me and him standing outside of the building I was waiting over 3 hours and they refused to give me my car back I had to call KPD and the sheriff office in order for them to give my car back in resume these people are nasty and shouldn’t have a bu iness rude beyond any word these people are modern day crooks and theives
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October 2023 by iliana Carmen Perez
You guy’s Town my USV from a parking that didn’t have any sign of towing. That is a parking for guest that didn’t need a permit for the parking spot. Don’t come telling me do not park where I’m not supposed to because it said very clearly that it was guest parking, and no signs of whatsoever of needing a permit to park or get towed. Plus I have been calling for almos 3hrs and you guys don’t pick up the phone.
