Cricket Wireless Authorized Retailer receives positive reviews for its helpful and friendly staff. Customers appreciate the staff’s knowledge, quick service, and willingness to go above and beyond to assist them. One customer shared a challenging experience involving a boating accident that resulted in losing access to their phones, with one device damaged and another at the bottom of a lake. Despite the difficult situation, an employee named Jose showed exceptional kindness and effort, helping to obtain a transfer pin within three hours after a week of frustration. This employee’s helpfulness was highly valued during a stressful time. Other customers highlighted staff members like Jonathan, Rey, and a girl from the Leesburg store, praising their promptness, friendliness, and ability to resolve issues efficiently. Customers also noted that the staff clearly explained services and made switching providers easy, with some expressing satisfaction over not dealing with larger providers like Verizon anymore. Overall, the store is recognized for providing a great customer experience, with staff members who are helpful, kind, and dedicated to assisting customers effectively.
Very helpful young lady, she knew all the answers. I highly recommend this service. I stopped by the second time for another issue and Jonathan was prompt, pleasant and extremely helpful. They need to give him a raise.
August 2023
5 star treatment, ask for Monica, she is very kind and answered all my questions, highly recommended
July 2023
The girl working was from the Leesburg store was so kind and very very helpful and fast she helped me keep my number and everything I am very happy for not dealing with Verizon anymore cricket is better
