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April 2025 by Nyckie Hill
Terrible customer service they don't care.
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April 2025 by Meghan Latner
Let's start with my rating is specifically for a single person Jose.
The company cricket itself is trash.
My partner and I were in a boating accident and lost access to our phones one being completely fried from the water and one being at the bottom of the lake somewhere. They had put us through hoops to give our number transfer pin. Literally when someone is going through the traumatic event of losing everything on board and swimming for our lifes, we now have to fight to get our telephone number to go somewhere else. Because I pay monthly for insurance, and when it comes down for them to replace the phone they want 250 and it's for a used phone ... seriously that ridiculous! So I went somewhere else and the obstacles course cricket put us through was complete hell. I hope yall realize what an amazing employee you have on your hands. Jose knew I was an emotional wreck and was trying to be very comforting and was unbelievably helpful got me in to speak to someone, since I didn't have access to a cricket line to do this he made it to where I had an order for a transfer pin.within 3 hours my pin that I had been fighting for for a week was in my hand. Thank you Jose hope you have a great weekend and a great Easter, God Bless you.
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March 2025 by Travis Thorpe
Trash company and even worse store. Employees are inept and terrible. Service is horrible.
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March 2025 by Jason Ortiz
Great store
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June 2024 by Blanca Stewart
Very helpful young lady, she knew all the answers. I highly recommend this service. I stopped by the second time for another issue and Jonathan was prompt, pleasant and extremely helpful. They need to give him a raise.
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April 2024 by Jose Fernandez
Nice place always ladie helpfull
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February 2024 by Belkys G
Kind but almost for everything you need to call customer service… and that is lost more than 1 hour waiting for someone answer the phone or just when they respond… the call drops
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February 2024 by Eileen Reyes
Changed to cricket service. Paid 75.00 activation fee. Voice mail won't work now at all. Worked with customer service 4 hours. They told me bring it to store. Not refundable no voice-mail and they don't care and can't fix it!!!! Got totally ripped off. Now have to pay another activation fee with new company.
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August 2023 by Marmoni Ancor
5 star treatment, ask for Monica, she is very kind and answered all my questions, highly recommended
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July 2023 by Jessi Karrer
The girl working was from the Leesburg store was so kind and very very helpful and fast she helped me keep my number and everything I am very happy for not dealing with Verizon anymore cricket is better
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July 2023 by Martha Ballesteros
This is a complaint about a woman who calls herself "the manager" in this store. She looks between 40 and 50 years old. She is darker than lighter in her appearance. It seems she may be a Latino. She is very rude and abusive. I am a senior citizen and was there trying to get help related to my account and phone. I have been a customer for almost six years. Nobody has abused me in this way. I was speechless. She should not be working there; she is very angry and aggressive—a person with a very ugly demeanor. I have never seen her before. There are always young and kind people there. She is a disgrace to this company.
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October 2022 by Cesar A Cruz
Very good employes.Good service.
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September 2022 by Martin Schneider
Super great job today with Rey, handled me quickly and was super friendly and told me everything clearly. Have had cricket for long time now and it's always a great customer experience.
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September 2022 by Lyss L
Very, very rude staff. I was trying to explain what was wrong with my phone and instead of listening, I was cut off multiple times and she kept talking over me. If I could give them negative stars, I would.
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August 2022 by Grace Grahling
We went to cricket today to switch providers and had the best customer service experience we have ever had. Monica was so nice and helpful and really went above and beyond helping us get out from under our previous provider and switched over to cricket. We definitely will be sticking with cricket from now on
