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February 2024 by Chelsee “2tall4ya'll” Margavage
SO UPSET! OK SO WE DID A RESERVATION AND GOT TO THE STORAGE UNIT AND WE COULDN'T EVEN GET OUR UNIT BECAUSE IT WAS COMPLETELY IN SOMEONE ELSE'S NAME. THE ONLY THING THAT WAS RELATED TO MY ACCOUNT WAS THE EMAIL. SO HERE WE JUST PAID SOMEONE ELSE'S UNIT AND THERE IS NO REAL PERSON, JUST A KIOSK WITH A LADY WHO HUNG UP ON ME AFTER TELLING ME TO DRIVE ACROSS TOWN TO GET IT SQUARED AWAY!! SO WE HAD TO THEN RESERVE ANOTHER UNIT AND PAY FOR THAT ONE AS WELL. SO A WEEK LATER AND ALL THEY TELL ME IS, " WERE WORKING ON IT!" NO REFUND, NO OK LET US GIVE YOU A MONTH ON US FOR COMPLETELY MAKING YOU BROKE AND WASTING HOURS ON ALL THE CALLS, PEOPLE SPOKEN TO(8) , ETC!! NO EXCUSES FOR IT!! IT SHOULD HAVE NEVER HAPPENED AND WHEN/IF IT DOES THERE SHOULD BE A PROTOCOL FOR IT, LIKE I DUNNO ...... MAYBE AT LEAST ADMISSION TO THE ISSUE AT HAND, REFUND, AND MAKING IT RIGHT!!!! NONE OF WHICH WAS AN OPTION!!!!
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April 2023 by Gloria Q.
Just moved in a few days ago and everything was clean, very easy to fill the application online. I'm very happy with the move in
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February 2023 by Linda Cooper
We was moving to florida and needed a storage unit. We rented a small unit and ended up needing a bigger one. The size we needed was not available. We found the size we needed at a different place. I call public storage and was told since we wasn’t even in Florida yet and hadn’t even opened the unit that we would be refunded. I have called several times because I have not been refunded. I was told it would be escalated higher up . Still not even a phone call. It’s been 3 weeks now.
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January 2023 by Valerie B.
Very dissatisfied! Only using them for the convenience. They are not the cheapest! When initially renting I needed to see where we would end up and make sure it would work for the trailers we would bring in and have to navigate. Also did a second unit online, and ended up with a unit that had double doors...Again couldn't view beforehand and no live person on location to assist...and that type of unit wouldn't work. So I found a location that we went out of the way to get to that had a live human there....changed the unit and still didn't get my refund from the initial (2nd) unit. Cannot reach anyone on the phone and have tried for several days!!!! Very frustrating....customer service is almost vacant!!!!
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November 2021 by Colleen
Best all around
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September 2021 by Kilbride
Best storage unit I've ever had to deal with. Angela is amazing, made the whole process super simple and easy.
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September 2021 by Tony broccone
Clean and nice
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May 2021 by Damaris Torres
Great and professional service. Trina was very competitive and courteous. Highly recommend Neighborhood Storage ??
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April 2021 by Josh Mcbride
Best storage unit I've ever had to deal with. Angela is amazing, made the whole process super simple and easy.
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April 2021 by V K
Great customer service by Angela. Very knowledgeable and friendly, thank you.
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June 2020 by zv4c
Its ok other than their rates are way too high. 1st month was $20 higher than it was supposed to be then another $10 increase the 2nd month! I won't be there for a 3rd month!
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March 2020 by Clifton & Company LLC
The people that run this from sales to property management are awesome! So helpful and responsive if there is ever an issue. Especially Robert who takes care of the Belleview location!
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March 2020 by Marissa Barreto
We have used this facility multiple times and have loved it every time we have used them.
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July 2019 by James Kaden
I needed a secure storage close to my home. Kim assisted me in finding the perfect spot within my budget. If you need good storage and a good value this is your place.
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April 2019 by Stephen Richardson
Great food
