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March 2024 by Sharon M
Everyone at this location go above and beyond customer service! I have many yard projects with my new home and I'm always impressed with their ideas and helpful hints :) Thanks everyone!!
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March 2024 by CHRIS BUTT
I went in the store to get an end for my garden hose. John immediately came to me asking if there was anything he could do. I told him what I was looking for and he took me right to the section I needed to be. I grabbed the cheapest part that I needed and John advised me about the heat that’s coming and how the sun would affect the plastic piece I was looking at. He then showed me the brass fitting and explained in detail how that fitting would be better as I could re use it if my hose splits again. So I went with the brass fitting. As I got to the register Jaime was very polite and welcoming. We chatted a bit as she rung me out and had the best personality. If I could give ten stars I would definitely do that. You guys have a great team there. Will definitely be back.
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March 2024 by Michael Riordan
All Aces in Beverly Hills! Nowhere is the Ace Hardware motto more on display than at Carter's Ace Hardware. Truly helpful hardware folks covering a MULTITUDE of quality products and services. Joe is a PRO at everything he does (and he does a lot!) CC so helpful & pleasant at the register. Kelly's always smiling and leaning in to help. Curtis brings a wealth of knowledge to every project and question. From Stihl tools to PVC projects to electrical puzzles to new key fobs to refilling propane (cheaper than any swaps in town), Carter's is TERRIFIC!
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March 2024 by Julia W
The staff in the store were great. Everything was really good, until we got to the lady loading up the bags of topsoil. She had the worst attitude, complained to my disabled husband that it was taking me too long to put other items I purchased inside into my car so I could back the car up to where she was. I felt extremely rushed and like I was inconveniencing her because I purchased something that resulted in her having to work. I helped her load the bags of soil in the car just so I could leave and be done with her. Ace hardware is not always the cheapest and they don't always have a large selection, but one of the benefits to shopping there is the quality of service and the assistance you get when loading up the car with heavy or bulky items. Today, I was disappointed.
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December 2023 by hswolfmaniac
Customer support is wonderful. Each employee knows about everything in the store, but if they don't, they'll call someone who does know.
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October 2023 by Steve A
Came in looking for an unusual drain cover screw. Kelly and Curtis went on the search and spent a lot of time finding the solution for me. This is why I go here first before Lowes or Home Depot. The staff here can’t do enough for you.
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September 2023 by Renia Raven
Went in proceeded to check out the cashier was directing a customer from behind the counter I asked for help as another employee walked in the door her response was I can’t leave the register and he is on break . Everytime I go by there the employees are wondering around outside smoking
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September 2023 by Richard Pike
Shopping at ace hardware has always been excellent. The store is always clean and thing's are always easy to find. The employees are very helpful and nice. Miss Kelly always helps you with a smile no matter how busy she is. She's definitely a star employee. The store definitely needs more employees like miss Kelly
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September 2023 by Jennifer Trodden
Ace hardware is the best place to get what you're looking for. If you're looking for something they're there to help you. Miss Kelly always has a beautiful smile while helping you and she's very nice. Miss Kelly definitely stands out and this store definitely needs more employees like herself. Thank you ace hardware
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September 2023 by Jonathan Stafford
Always has what I need.
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April 2023 by Amber Albert
Ron did an amazing job of helping me find everything I needed for home repairs. I don’t think I could’ve found everything without him.
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March 2023 by Shannon V.
Went to Ace for some plumbing supplies. Was not sure what I would need but had some great help getting the correct parts and some how-to advice. Great job team in Beverly Hills.
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October 2022 by Judi Cameron
In 7 years of shopping at Ace Hardware in Beverly Hills FL. I would have to rate 5 Stars for all the many times I've shopped there. Curtis even came to my home twice on his own time to help with a patio I put in. In the store always detailed help with picking out tools, nails, insecticides etc from every employee . Today Cassie even helped with my cell phone ( I have a problem with modern technology. I'm sure others can relate) she was soooo very helpful with choosing a wireless door bell, assisting me with my coupons (that are always accepted there no matter what the date) At the register Shellie also even helping me pick out socks for my feet that was at the register. Lol.. This neighborhood Ace is not only the place for hardware it is also for personal home projects advice and help and a place to make friends. If you are new here and need anything call Ace first and see if they have it before driving all the way to Lowes or Home Depot. Even on the phone (they quickly answer) is friendly service that can't be best.. I'm happy to say Ace is MY place for friendly service..Love my ACE
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October 2022 by mike ferry
Good morningBecause I purchased a power extension cord during hurricane season I was unable to return the item. I explained that the gauge was to light but it made no difference. I can understand that the two bags of sand would be no refund but the extension cord was untouched and in perfect condition. Needless to say I will NOT step foot in the Beverly Hills ACE hardware. You lost a loyal customer
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September 2022 by Electric cOOliN
This year's Incompetence Award goes to this store. Read our experience all the way to the end so you can really see why coming to this place is not worth it:After ordering (ONLINE) 8 bags of fast setting concrete and getting all the way to the checkout cart to be told they are out of stock, we were offered 60 LB Bag Quickcrete concrete and so we ordered 8. We were then called by the actual store and said they only have 4 bags of Quickcrete 60lbs but the rest in 40lb.Upon arriving at the store, it was discovered that they do not have 60lb bags of concrete, rather they have a completely different product of HIGH STRENGTH concrete that was not the picture online, and nowhere did they have 40lb bags of such.In fact, they had a whole pallet of the regular concrete that we needed, so when I went into the store to get our products that we were trying to purchase correct , I'm greeted with 3 employees who all wouldn't let me speak. As the matter of fact, this whole venture, I couldn't get a word in until it was all over.So I asked everyone to stop and take a deep breath so I could articulate that I was being given erroneous information However, one hostile cashier began arguing with me and I told her she was not correct. She then screams across the store for the manager, as I walked outside to the concrete section.The manager comes outside and immediately begins yelling at me to not treat his staff like this. Apparently one of the cashiers yelled, "I'm not dealing with him" while my wife was at the register.So I told the guy he too can lower his tone, I'm just trying to iron out inaccurate information and it is obvious nobody is on the same page. He then pulls out his telephone and begins scrolling and telling me what we ordered as he shoved the phone in my face...what he showed me was the high strength stuff that we actually did not order.After trying to get a word in (again) for about 30 seconds, I asked him to stop talking so I can please explain what happened with our online experience, to which his response is, "You can go somewhere else."Then the same person proceeds to turn around and slow walk out of the area where there is only one way out and proceeds to not let me leave. As I told him, "You better hurry up." His response was, "We don't want customers like you." Please note however, customers don't want incompetent retailers either.Now that the cat is out of the bag and we'll never be back spending the $30k we were going to use the store to remodel our home at that store, let's make a public announcement.This store's prices are 15% - 30% higher than the national average on anything. "People like me" are willing to pay those higher prices, but in exchange we expect competence, courtesy, and accuracy. Clearly none of the (3) three occurred here.The manager needs to look elsewhere for work because he should be fired for how he approached and handled that situation.
