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October 2023 by Renia Raven
Shame on you ‼️ I was in line today waiting of course . And over heard the teller making a phone call to a customer stating the bank gave her too much money that she would need to return the money or it will be taken out of her account .. I can’t believe what I was hearing. Why fault a person for something the WORKER did shame on this bank and their employees
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October 2023 by Lolita Galarza
They always treat me nice. Ne ER had a problem with them.
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June 2023 by Edward Englehart
I am begrudgingly even giving the beverly hills fl location one star. The tellers are very snotty. They act like they have their heads up blank blank. If you have time go up the road to the location by the publix off forest ridge. Much nicer location, they are quick and courteous as opposed to the location of lecanto highway by the winn dixie.
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May 2023 by JN
This bank doesn't deserve one star. Constant computer glitches, poor service, can't even get someone to answer or return a phone call at local branches when they screw up. I never had issues with BB&T. I am going to get out of this bank as soon as I can!!!
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February 2023 by Michael T
I wanted to exchange a $20 bill for $2 bills for my grandsons birthday card. They refused saying I needed to be a member first. After this interaction, I will NEVER join this bank. Bank of America down the street did it without question and with a smile on their face. Choose your bank wisely.
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February 2023 by A. Bruns
If you have a lot of time to just “wait” even when there are no customers….this may be a good bank for you. In addition to the poor customer service the atm did not work properly in counting funds. The money deposited was short changed. I clicked the return button (it did return the entire amount ) I ended up having to go inside to make the cash deposit for all of it to be deposited. The bank also will not accept cash deposit from anyone than the account holder and will need your ID
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June 2022 by Geo World
Sure have been helpful and courteous!
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June 2022 by i pm
Small, local bank. OK service.
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May 2022 by Kimberly Green
Today, I sat in line at the drive-thru for 25 minutes after I had put cash into the tube along with my ID and my debit card to make this a quick process. There were no other cars in the drive-thru when I arrived. The employee told me that she had to handle the people in the lobby first. This company really needs to invest in having at least one person working the drive-thru and one person working the lobby. This has happened several times and even though this bank is very close to my house, I am probably going to have to just go somewhere else. I don't like spending my entire lunch hour making a deposit or doing something simple. It would be nice to be able to eat lunch on my lunch hour. Customer service is not their strong point.
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May 2022 by Tim Wyckoff
Every time I come to this bank it seems like there's 6 people deep in the lobby and you have to wait 15 minutes in the drive-through I'm going to look for a new bank would not recommend this one. Hire more people
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May 2022 by Jamey Clovisw
The absolute worst banking experience of all times. We do business with three banks and received the most unprofessional, incompetent service. Please steer clear of the branch in Beverly Hills Florida.
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May 2022 by Gloria Olewnik
Since you became Truist the service is awful. I have a question and spent 1:45 waiting for someone to answer but that never happened. Thinking of switching banks.
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May 2021 by Diana Abrams
I have been a customer of SunTrust for 35 years, and I will be closing my accounts as soon as I can get in to see someone. Since when does a bank not take a Cash deposit? Very unprofessional when I can’t make a deposit into my own account because the bank closed early, the ATM was not working and they wouldn’t take a cash deposit at the drive thru. Why do I even need a bank? I don’t. I’ll just get a prepaid debit card with no fees! What a shame .
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May 2021 by Tim Swiggett
I have stated several times the ATM does not accept cash deposits. It’s not working and been this way for at least 6 months. Complaining seems to fall on deaf ears. Now the inside is closed so you can’t even go in and make a deposit. Your forced to sit in the drive thru line. Luckily I have a vehicle but I can’t imagine what someone without a vehicle is supposed to do to deposit Cash in their bank account. I guess make an appointment. Please fix your ATM.
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June 2018 by Aussiewayne100 Queensland
Closed early Friday 9/8 without warning. How are we supposed to deposit our checks to get money during this emergency. I will be changing banks as soon as this one reopens on Tuesday 9/11. Another example of the Florida mentality !!!! Also why are no banks open on Saturday in Florida? They should be open till 1 PM like other states are. No respect to the customers who are the reason they have jobs with this crummy bank. And the worst part is they could care less how we feel.