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March 2024 by Ludmila Kepple
I came for a finger print taken through identityGo, my appointment was at 10 and I arrived early so very kindly the person there told me to come back at my time.I was a little disappointed when I was back and the system was not ready for me.It was not showing my appointment either, so took 35 minutes til she was able to do my fingers print. Discarding the time it took, the person was very nice, and very busy doing multitasking things.
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March 2024 by Tab Law
I wish I can give this place more stars. Exceptional service always available to assist. I hope the service never changes.
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December 2023 by Christel Rose
Although the employees were polite, I had multiple issues trying to mail out an Amazon return due to the shipping label I received. I called Amazon multiple times trying to resolve the issue but I was not receiving a label that ups could accept due to the hazmat requirements because of the lithium battery. Unfortunately I had to pay out of pocket to ship my warranty return that should have been cost free to me. Hopefully it arrives where it is supposed to be sent without any further issues.
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November 2023 by Andrea Evans
Always great service, fast and knowledgeable staff.
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October 2023 by Kris Johnston
Excellent folks. Hours are as pictured. Glad to have them in the keys!
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October 2023 by Lisa Christiansen
The staff at the big pine ups store is are the kindest, most helpful people I have ever met. Not just for ups but any store
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April 2023 by Austin Gagnon
Wendy and her staff are always great. We use them for our restaurant printing needs, and they never let us down. Thanks to everyone!
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February 2023 by charo sanchez
Great customer service.Hunter and Heidi are excellent, they are always smiling, and this makes me feel welcome. They helped me with setting up a personal mailbox before I moved to the area. Hunter is also a notary, so it was very convenient to get documents notarized at the same time I was going there to pick up my mail.Great store in the neighborhood.
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December 2022 by dylan murphy
I've been in here tens of times (mostly doing Amazon returns) and the staff have always been been patient, helpful, and fast.Today was no exception, the lady working was super positive and friendly even though there were a lot of folks in there and the woman before me was super rude to her. Probably some of the best customer service I've gotten in the Keys, especially considering they aren't making any money from my "business".
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December 2022 by Trish Williamson
Heidi and Hunter continually go out of their way to help me and an elderly lady Joann that I care for. Every need we ever have they work above and beyond to make sure we are satisfied. Even when they are packed out the door Heidi always makes sure we are taken care of. I highly recommend this place. And I cannot thank Heidi enough for all that she does!
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October 2022 by Thekla
The staff is extraordinary in service,no matter how difficult the problem,they serve and fix it with patience and a smiling faceThank you
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October 2022 by Zach S
I spent 400 dollars for Heidi and her team to completely trash my pc and package it loosely. Thanks for costing me for doing the bare minimum on the packaging side for fragile items. I’m disappointed beyond words.
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October 2022 by Daniel Pemberton (Daniel Pemberton)
Great job packaging our stuff from our vacation. Everything made it home safe. Thanks
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December 2021 by Steve L.
I’m frequently away for work, so my mailing address is at the UPS store. They are ALWAYS (like every single time) willing to spend time telling me what’s in my mailbox so I can decide if I need it forwarded. Super friendly and helpful.
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December 2021 by Shawn Heater
Called and asked if they had a Notary, gentleman named Niel stated yes til 4 oclock, drove 30 minutes and walked in, woman behind the counter asked if we needed help, we told her we needed a notary, she said the guy would be back in an hour if we wanted to wait, we said we had been told they jad someone available til 4, she said "I am a notory but I dont have time to help you" literally we were the only people in the store......
