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March 2024 by Jackie Filakosky
The manager Michelle explains the 30 day rule regarding controlled substances in a polite way. Very professional! The staff are very kind and keep a smile on their faces even during the tourist season. ?
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March 2024 by Bruce Barton
I have dealt with nearly a dozen Walgreens over the years and this one is the worst by far. After speaking with my insurance company about the price of a medication they informed me i should have been charged $106.00 not the $529.74 Walgreens charged me. When I inquired about it to the so called "store operations manager" he told me to call the insurance company and get it back. Duh, they are not the ones that stole my $421.74. That guy needs serious lessons on customer relations. He did not even bother to look into it on the computer.Also there was another script ready when they stole my money for $750.00 or so i don't remember the exact price. I declined it then and just picked it up for $126.00.A couple of weeks ago i went to pick up a script that i had just received a text that it was ready. They told me I had nothing on order. At least she looked into it and found that it was internally returned after 4 days. So she told me to come back later and get it. 24 miles round trip and then it was only half the order filled.I am moving on, I guess Walgreens won't miss the several thousand dollars a year my insurance company pays them.So long crooks!!!
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March 2024 by Gregory Brandt
Scott the manager was more than helpful . He refunded me the money I was over charged for. Without a question.i appreciate that. Cause when you're homeless every dollar counts. It was 2.74$; over charged. He fixed the situation. But I stood My ground. he had no questions and understood. Good guy.
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August 2023 by Vay Blanco
This review is solely on a staff member named Carol, or Carrie maybe even Caren but it started yesterday when i was in line i noticed she kept the lady in front of me’s register rewards, along with a stack she had on the side… when i checked out, she also kept mine (worth $6) without even asking me if i wanted it!!! To my knowledge theyre supposed to ask, i had to ask her if i could please have my coupon she just put aside!!.. tonight i came in again, and i scanned every item on my phone to check prices as i shopped, she was VERY RUDE and told me “I DONT HAVE TIME TO FIGURE THIS OUT!” When the prices were coming up wrong from what was advertised.. She kept sucking her teeth at me and told me “THERES A LINE BEHIND YOU AND I NEED TO CHECK THESE PEOPLE OUT!” i then asked her to cancel my order until we figured out why the prices were wrong and then she proceeded to tell me “I CANTTTT, IM STUCK HERE WITH YOU!!” By the way i have all this recorded on my phone because i was actually trying to record the screen of the price drop, AND i will be calling corporate as well!
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March 2023 by Barkley A.
This Store is staffed with Amazing employees .Willing to help and very friendly. Clean and well stocked .. will be back !
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March 2023 by ALICIA M Blay Casal Franco Rivero
For Walgreens company. 2/24/2023 11:07 am. I VISITED THIS PHARMACY,WHICH IS A PUBLIC PLACE,BECAUSE I HAD HIGH BLOOD PRESSURE AND DIZZINESS. THE FIRST THING I DID WAS ASK PERMISSION FROM A MAN,I CAN IDENTIFY. HE WAS INSIDE THE COUNTER, NEXT TO A CASHIER. I ASKED HIM IF I COULD LEAVE THE PACKAGES THE I WAS CARRIED IN THIS PLACE WHERE HE WAS AND HE ANSWERED YES. AFTER LIVING MY PACKAGES THERE I WHEN TO THE PHARMACY AND I ASKED TO A BLONDE LADY IF SHE CAN PLEASE HOW TO CHECK MY BLOOD PRESSURE. SHE ANSWERED ME ,GO TO CVS.I BOUGHT 2 GATORADE AND EYES PENCIL. AFTER I PAID AT THE REGISTER,I WENT TO PICK UP, MY PACKAGES WHICH WERE FOOD THAT I HAD BOUGHT AT WIN DIXIE, BY THE WAY, I HAD CLARIFIED TO THE MAN ,THAT WAS FOOD. WHEN I’M PICKING UP MY PACKAGES AN A OLDER LADY COMES OUT AND TELL ME IN A BAD WAY “DO NOT LEAVE PACKAGES HERE BECAUSE YOU CAN THROW A BOMB AT US.MY SITUATION IS HORRIBLE. I’VE BEEN ABUSED,NEGLECTED,BLOCKED ,STALKING ,UNDER HARASSMENT, CONSTANTLY UNDER INTIMIDATION . I’M A VICTIM OF DISTURBING EMOTIONAL TORTURE. I LIVING UNDER THIS STRESSFUL INTIMIDATIONSTHIS IS FOR THE PEOPLES FIRM. FOR JOHN MORGAN ATTORNEY. YOU KNOWS CARLOS ?IN YOUR OFFICE THE BIG PINE KEY , HE REFUSED TO REPRESENTS ME .THIS IS FOR MONROE COUNTY SHERIFF RICK RAMSAY PLEASE ATTENTION.
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December 2022 by KM R
Outstanding experience with pharmacist Aiesha and pharmacy staff member, Le'Shile. On several different occasions, they provided consistent support, with illnesses, out of state refills, medication education, and professional kindness. I felt genuinely valued, as a person and customer. I highly recommend this Walgreens location, and appreciate the special staff.
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December 2022 by Tom L.
This is a clean store, but cluttered with new product in the middle of the hallways. It is obvious that they are short staffed as well as most people are. I believe the employees are trying to get as much on the shelves as possible, particularly during this Christmas season. the employees were very helpful and very professional at all times.
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May 2022 by Cliff D.
Waited two hours on hold and went into there closed for lunch time . I finally hung up on the phone . I decided to go down to pick up prescriptions that should of have been waiting . They say there is no pharmacist and do you want to transfer . Ridiculous jerks .
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May 2022 by Brandon Allison
Very unprofessional and unreliable. Just like the CVS next store their pharmacy is closed at random days with no notice. There is no good pharmacy in big pine.
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April 2022 by Tommy Moore
Worst pharmacy ever! They never get the script right. Dispense half of the script but charge you for whole script and tell you to come back in a couple of days to pick the rest…only when you come back and be told to come back another day because the meds came in but they haven’t filled it. Second try same story. 3rd try and they waste over 20 minutes of your time while they try and figure out the rest of the script to dispense and still don’t get the balance of the script I already paid for. Moving my stuff to Winn Dixiepharmacy in key west. I may drive further but in the end it will be quicker and cheaper!
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February 2022 by Jon Lewis
Very unprofessional experience with the pharmacy today. I had two teeth pulled earlier in the day up in Key Largo. Before I left the Dentist office the Dr. called the pharmacy and left 2 prescriptions. On my way back home I stopped to pick up my pain meds. Was 15 minutes before closing. I explained to the pharmacist I had just had 2 molers pulled today and would really appreciate filling my pain meds for me before closing. Looked right at me and said won't do it. Wow, thanks Walgreens. Done with this place.
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November 2021 by Lidia A.
Mary was so kind and knowledgeable. I had been driving around trying to get some large pictures printed and she was nice enough to get the job and with so much kindness. She deserves all the recognition. She's very pleasant to speak to and not once was she annoyed by my request. I live in key and will definitely drive all the way to big pine to be serviced by her. That's how nice she was. Everyone there also seem nice and welcoming. Great customer service.
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September 2021 by Dave W.
The staff were incredibly kind when they noticed I was walking so slow and limping due to three broken toes. They got me my items and I really appreciate it. Life is good with good customer service!
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July 2021 by Michael Hollier
This place needs a sign at the road. The whole store front is covered with trees. You will pass it up. But it’s a nice store for souvenirs.
