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October 2023 by Cameron Debity
Never been treated this poorly at a business in South Florida. Reserved trailer wasn’t available, rude and unfriendly staff, non-existent customer service.
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September 2023 by Diana Cabrera
Horrible services they kick us out and refused to help for a reservation we had of utility trailer 6x12And said we didn’t reserved it there.When is clear to me that I did had a reservation
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August 2023 by Corinne Baldwin
Most amazing easiest rental of uhaul and storage space. Chloe at the front desk was sweet, helpful and made us feel as if we were friends. JP helped with truck, directions and assistance of our move. Prices were great for the Boca area and would definitely recommend!
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August 2023 by John O'Leary
Picking up U-Haul was easy. Needed a trailer last minute and they were able to help with no hassle. Really appreciate their help.
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August 2023 by Daisy Moore
BEWARE they will lie and tell you it's a free drop off for uhual but they will actually charge you DO NOT drop off here!
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July 2023 by Dane Gomez
They didn't lift a finger to help us when it came to our U-Haul reservation. It wasn't there and they just gave us an 800 number and shooed us out the door. They told us our reservation was transferred but couldn't even tell us to where! After over 2 hours on and off hold we had a false positive that a truck was available at Pompano U-Haul. It wasn't. But the lady there actually connected us to where we could get a vehicle.
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June 2023 by J1 Mobile Services
UHaul Rental. I wish there were more rental locations that went through the actual UHaul verses 3rd party locations because the experience is not always that great. The GAS line hardly moved as the location we went to was about 5 minutes away. Upon return, the rep told us because the Gas line hardly moved we would be okay with refueling. We told the rep we would take the truck to get gas that way we would not be charged and he insisted it would be fine. Of course we were charged anyway. Also there were no BLANKETS in the truck and we were told we needed to ask for it ?? Ive never had to ask for blankets as they are usually in the truck already. Ive been renting Uhauls frequently for the past couple months and never had this issue. Lastly, I called the location for assistance about my BILL and was on hold for 10 minutes. I hung up and called back. Asked the rep if she forgot about me, and conveniently she was "just about to pick up when the call was disconnected." Regardless, 10 min is too long to be on hold without a check in. The rep who I spoke to was not pleasant and it sounded like she was having a personal conversation with someone while I was on hold the whole time.
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April 2023 by Christina Schoff
Vic was extremely helpful and courteous! Great place, friendly!
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April 2023 by Sam Rudolph
we used the uhaul rental service and had a very good experience. Nice and helpful.
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April 2023 by Jairo Arias
I went to pick up my moving truck and they did not have it available. the confirmation meant nothing and we were told to call the 800 number. no cares.
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February 2023 by Brant Craft
Told me no trucks available when there’s 10 sitting in the lot and sent me away. Go online book one in 5 minutes. Made a mistake overfilling tank and they pocketed the extra fuel.
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February 2023 by Holly Chloe
Thank you for the superb service ! Smooth transaction and professionalism, could not ask for more for my Uhaul needs :)
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November 2022 by Mark
I had a guaranteed a Uhaul reservation booked days in advance. When I showed up, they did not have the truck. They accepted no responsibility for the failure on their part and even blamed the customer. Ultimately, they said there was nothing they could do. Now, I’m stuck with movers showing up and have no truck. DO NOT RENT FROM THIS COMPANY. WORST CUSTOMER SERVICE.
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September 2022 by Brittany S
I’ve had a issue for the past few months that I have tried to ignore. I asked for the owners information and was refused it. I have paid storage here a year in a half at $130 a month and have been harassed and bullied by the manager. I need the owner to contact me immediately! My unit is C5 and my phone number is on file. I need the security cameras reviewed asap! I’m beyond mad. Very unprofessional!!!!
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August 2022 by Romina Mallea
Talked to a guy last week to confirm our reservation for a 26' truck, said it was confirmed and we could drop it off at a different uhaul location or of state.I called back today to confirm the reservation because we couldn't find it online, and the gentleman that answered had an attitude with me because he doesn't know who I talked to, wouldn't give me any names, and said that we could just call uhaul because he had an office full of customers.A moving day is stressful enough without but having to deal with a customer service rep that lacks good customer service and have us the news that we didn't in fact have a reservation left me not wanting to recommend this place to anyone.
