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January 2024 by Roxana Mella
customer service is terrible at this location. they just made me buy something it was not going to work with my device that they sold to me at the same time and now they don’t want to change it. I have to pay for something not working for me that they gave it to me in the first place and they don’t care.The Ipad I bought took for ever to arrive and they charged me three time the activation fee.terrible experience at this location.
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January 2024 by Emily Indiviglio
My husband and I had quick and professional service with Ryan O. We were dreading coming in because it’s usually an hours long complicated process, but he made it streamlined and easy. He was patient and knowledgeable. Everything we needed was done in 15 minutes.
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January 2024 by Neil Luton
very professional, smart, and great attitude.
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January 2024 by Sebastian Languidey
I went to this location to return my new phone and cancel my service. After waiting one hour for someone to help, I was told that only a manager can assist with returns and to come back the next day at anytime from 10-6.Fast forward to the next day where I arrive at 10am. I was told the manager was not in and I would have to wait for them to show up. After another 30 minutes the manager shows up and tells me that they are not able to process the return and to go to my new service provider for further assistance.I go to my new carrier and get them to fully port over my number and come back, as instructed by the manager. I was then again told that they still cannot process my return and that they do not know how to do so.No further assistance was given, no insight to what the problem was. This store needs to train their staff to handle returns and respect their customer’s time. Another AT&T store had me in and out in 10 minutes, there’s no reason this issue should have taken two days and six different trips to this store.
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December 2023 by Evandro Magalhaes
Sales person (Abbas) very helpful, knowledgeable and very nice. We had a good experience
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December 2023 by Robert
Changing my 5 star review to 1 star due to several lies told by the staff here.Went to this store to purchase upgrades. Was told I need AT&T’s phone insurance to do the upgrade, which was a lie.Returned to the store to have the insurance removed, and to request reimbursement for the insurance charge on my bill. I was told the insurance was removed and a credit applied, both of which were lies. I had to call 611 (AT&T customer service) to have the insurance removed and to get my reimbursement.I do not recommend visiting this location. I can recommend the store on Linton and US1 instead.
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November 2023 by M C
Excellent service. Solve my question and offer me more savings
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November 2023 by M Haber
I went into the att store to see what I could do to upgrade 5 IPhones and left going to Verizon. I've been with Att since early 1990's cannot believe I may need to switch to another vendor.The staff was very helpful but could not provide any assistance or ways to match a current Verizon promotion.
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November 2023 by christine daley
ATT store west winds Boca plaza. Great service. ???
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November 2023 by Sam Rapaport
Transfer number from TMobil to AT&T. Abbas was super nice and made the change painless and fast. Great asset to the company.
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November 2023 by Marita K
Great service! The representative and the manager were able to resolve my problem. Thank you !
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October 2023 by Tatiana Ramos
They are super nice and kind, yet they could improve their communication skills by providing better explanations. Sometimes they assume the client is technically savvy or a gadget nerd, which I am not. They should explain better certain policies because in my case it was very confusing. Despite all that...I do like this particular AT&T store.
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September 2023 by Jennifer Houle
Had a problem with my iPhone .There was no wait period. Helped me out quickly, attentive and patientThank you! Problem with phone solved
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September 2023 by Dave Wireless 2 Way Radio LLC
Great people work here. Fix my service in no time on the phone it got worse.
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August 2023 by Cole Ellish
Regine was the best helping me! Great service!
