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September 2023 by Marc Aka Max H.
After today's experience I thought it appropriate to update my prior review. The bank is quite attractive, having undergone a complete modern renovation a few years ago. There is sufficient parking and several handicapped spots. What is lacking, critically lacking, is SERVICE! I went to this branch, which is closest to my home, to get a new debit card unlocked as I had keyed in the wrong PIN when attempting activate it. I waited 5 minutes before anyone showed at the podium where customers are checked in. She indicated that I should take a seat and someone would be with me "momentarily". Then she disappeared and there was no one around. One customer was in an office speaking with an employee. After another 8 minutes, someone showed up and asked me what I needed. I again explained what I needed and she asked me for my phone number. The other employee had not asked me for any information. After waiting a total of 20 minutes, humming to myself and showing much greater patience than I usually do, I asked employee #2 whether there was only one person, other than her, working. And she replied "yes". I got up to leave, and she said "aren't you going to wait?", and I replied " I have been waiting for 20 minutes and not much has happened. Why can't you help me? "Well, if you're bored as all could be reading this then you be an appreciate how I felt. She helped me, it took her 2 minutes to do what was needed to be done. I left and noticed a lobby line at the one teller window open. If you've gotta go into a branch, pick one other than this one. Unless you don't care absolutely long waits.
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May 2023 by Christine M.
If I had the opportunity to leave Bank of America, zero, stars I would. I have been an account holder there for many years. And the way they do business is unethical. I had a large check deposited one month ago, which I had to fight to get cleared because of the counter they told me it would be available in two business days. The next day I received a letter, stating that they would be putting an additional five days, and I mean business days. It was not a personal check either. This was from a death benefit and was written from a very large life insurance company. I had another check from that same company come this past week and again they told me it would be available in two days. Well, two days later, I got a letter stating that they would put a 10 day business hold making it impossible for me to pay bills, as I have been out of work for a year to care for my family member. When I called, they told me there was nothing they can do so I decided to go into the branch. The girl did call corporate and they said they escalated it and they would touch base and try and get it released, but there was no guarantees. I am still sitting here with a hold for the next six business days. I will never use this bank again once this money clears. I have a Wells Fargo account that would have cleared that check in 48 hours with no issues at all. I have read that they have over 24,000 one star reviews and now I see why. Everyone is very aware that checks take less than 24 hours to clear with all the technology. This is not 1995. Maybe next time when they ask me to pay my credit card, I will tell them. There is a hold on the money for 10 business days. Bank of America conducts their business with an ethical values. In their deposit disclosure. it also says that they must release $225 within one business day of the deposit and then 5300 by the end of the second business day, and the rest to be available with whatever the bank decides to hold. I brought this to their attention and showed them their own disclaimer, and they still ignored anything. They didn't even release the $225. I told them that that is false advertisement and basically fraudulent crap. I will be writing to the federal reserve. This is all about principle, you don't hold somebody's money for 10 business days which equals,by the way, 14 days total, when you have technology to see if the other bank has cleared the check or even has available funds. This is the only bank I have ever seen do this since the 90s !! Worst bank ever
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December 2019 by Lena Moubarak
Hours of operation need to be updated!!! Drove 30 minutes out of the way on my way home from work to cash my check, saw plenty of people inside still being helped. Thought I was lucky to have no line and two teller’s available just to be told they are closed and i need to come back tomorrow...
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November 2019 by Steve W.
I wasn't greeted by anything other than a long line when I enter the building the manager is rude they schedule one person during peek hours . Avoid .
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October 2019 by Mercy P.
I am so disappointed by your customer service. I called to get a statement, they sent over the wrong one. I had to called and be one the phone for 1 hour to clear up the wrong statement they sent. The call got disconnected and the representative didn't even have the decency to call me back to finish clearing things up! Called the next day, they gave me the option to mail or fax the statements again. I asked for it to be FEDEX, the customer representative had the audacity to say they can not because it would cost Bank of America money! Bank of America sent the wrong thing. Instead of apologizing for the mistake and making things right with the customer, they care more about making money. Very very disappointment. I will be looking into switching banks.
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May 2019 by Larry M.
I have been a customer of BOA for 15 years. This bank does not care about customers at all. I was out of the country when nearly $6,000 was taken from my account because the bank failed to stop payment on an electronic transfer I had cancelled days before it was due. I had to resolve this problem through their call center and initially they said it was my fault! After wasting 3 days of my vacation calling their call center, I was able to prove that it was their fault. They credited my account, but took it back without notice to me. When I returned to the USA i set up an appointment at the local branch with Jim Duros. He assured me that he would review the situation and get back to me. He did not give me back the credit and I had to spend a lot of my time recovering the funds from the payee. Jim Duros said that he would personally get a resolution. It's been over 2 months since I met with him and he does not answer my calls or emails. Here is his worthless response a month after our meeting: Good Afternoon Larry I have made a couple of calls and reviewed my request. As of this date our back office are in the process of reviewing our request to pull all information dealing with your calls and someone will reach out to you. If you have any questions, please give me a call and I'll be happy to help. Thanks for choosing Bank of America. I look forward to speaking with you again soon. Jim Duros Assistant Manager East Palmetto 150 E Palmetto Park Rd STE 106 Boca Raton, FL 33432 561 362 4800 After writing this review I drove to the branch and waited for Jim. His manager joined our meeting. He said he was having difficulty getting responses to his requests. I am not surprised that he has difficulty communicating within BOA corporate structure in light of the difficulty I experienced as a customer. I explained that I will be traveling abroad soon and need to know I can trust my bank. They promised to expedite and get back to me within a week.
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March 2019 by Richard S.
Worst bank in America. No drive thru and only 1 teller. It is unfortunate that my company banks there.
