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February 2024 by Eric Rodriguez
I happen to have 6 live accounts with BOA. 2 business and 4personal as well as their credit card. I'll never come to this branch again. First, they don't open till 10 AM.I had an appointment from 10 - 11. I received a confirmation call at 9:45 and confirmed I was en route. ETA 10:05. Arrived at 10:03.The manager did say hello, and they'd be with me shortly. Then she sat in an office with another associate and customer. She came back out twice and never once asked why I was there or how she could help me. 45 minutes later, I walked out. They really need to work on their people skills.Maybe I need a new bank...
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June 2023 by Nadia Dos Santos
Just like the others easy access for a Deposit thru the Bank and the DriveThru.
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February 2023 by Lane Klein
It’s impossible to speak to a live BofA person at my nearest branch.
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September 2021 by Stanislav Devine
On the 13th of September, I sold my only car to a dealership. I went to the Bank of America (7024 W Palmetto Park Rd, Boca Raton, Fl, 33433) to deposit my check. I have specifically asked if the funds will available the next day, the teller confirmed, “yes, the funds will be available tomorrow morning.” That evening (hours later) I have received an email, saying the funds won’t be available until the 22nd (in 9 days). I have called costumer service clearly explaining my situation, and emphasizing the urge of having the funds on my account, as the way I was making money was tied to my car, which I had no choice, but to sell; and I do not have money on my account to feed myself in the next 9 days. The customer service representative just continued on explaining to me the technical process of processing a check. I asked to speak to a manager. Another hour passed, I was connected to the manager, who told me I need to wait a night, call tomorrow and ask for verification department, they should be able to help me.That’s exactly what I did, the next morning I called at 10am to Bank of America. I was connected to a customer service representative and repeated my situation, then 1 hours of wait followed, then the representative informed that they are unable to help me. I asked to speak to the manager, which, after two hours of wait, I was never able to get a hold of. I was advise that the only thing I can do is to go to the dealer myself and ask them for the proof that the funds were written to me, then go back to the bank where I deposited the check, and ask them to call the verification department, and they MIGHT be able to help me.I sold my car at CARMAX. This is a big company, not a private person. I have explained multiple times, the urgency of me having the fund of the account, yet the Bank refused to help me out. Again, Carmax is a big company; it is not like there are no funds on their bank account. I am not able to support and feed myself for the next week, I don’t have a car, I am stuck at home with an empty refrigerator. I don’t have a check and I have no funds. I hope this story will allow people to open their eyes, and see how inhumane the corporate America actually is. There are no morals; there are just policies in place. And if the policy wasn’t disclaimed, they are sorry for inconvenience, in other words, it’s good to detox anyway….
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September 2021 by Derek Assaf
Best branch of Bank of America I have ever used! Stephanie is wonderful, helpful, and always in positive spirits and so is the rest of the staff. I am so glad this branch has reopened.
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July 2020 by Jackie Newport
Thank you for handling everything with our mortgage . We really appreciate your attention to detail with the issues that came up thank you again
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July 2020 by david warren
Katrina was so helpful! She went above and beyond.
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April 2020 by Nicole smith
Really one of the best banks of America
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March 2020 by Angela Moffett
Every time I come here no matter what the day is there is only 1 poor teller working and a line out the door. They need to hire more tellers!
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December 2019 by Mandy Dickman
Everytime I come to this location on my lunch break at 2:30 there is always a long line, with only 1 teller. Also, the drive thru is never open at this time as well.
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December 2019 by cmb13
I have been banking here for nearly 20 years. Despite the fact that I only walk in about once every 2-3 years, the manager, Portia Ali, always knows who I am and greets me warmly. The staff is friendly and efficient. They are consistent and stable. I would highly recommend this bank.
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November 2019 by Jack Pelli
They only have one teller to handle the line and drive through...ALWAYS. The three or four other employees sit in their offices and couldn’t care less. Worst bank I have ever had to deal with.
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July 2019 by Larissa Lino
I walked in for a temporary card the manager with an attitude told me there is no one to help me and the wait time would be 1 hour. There was one person in the teller and another in the room. A total of 3 employees including the manager. Unacceptable and unheard of. Extremely disappointed. Short staffed and was treated horribly.
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July 2019 by Brendan Morrison
Katrina was extremely helpful.
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July 2019 by Denise M.
Worst branch: no drive through, chronically understaffed, unhappy atmosphere, but it's the closest one to my office so I'm forced to make deposits here. My suburban branch is far more efficient. Shame on Bank of America for allowing this.
