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February 2024 by Myles Daniel
Stopped by to see if I could get my watch repaired and he was very rude to me. Not sure why he's so bitter as I was interested in his repair service. I walked away as I didn't feel he was trustworthy .
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September 2023 by Ryan Daoust
Stopped there to get an adjustment done and a few of my watches needed a new battery. The service was very quick, very friendly and super affordable. Looking into getting a watch from them in the future A+ service
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September 2023 by T L.
They lie stay away!!! I went there explaining I need a watch that that hands illuminate in the dark. The owner steered me towards a Brera watches telling me how they are the best watch for my needs. I purchased two of them costing over $1100 dollars. Well I got home and the watch does not illuminate at all in the dark!! I went back and he refuses to return them! I was sold these watches under misrepresentations and this is the way he treats his customers! That is wrong anyone that treats first responders or any customer like this should not be in business!! It's a shame that a business lies and misrepresents the products to sell it, then won't return it! Pretty sad! Calling all first responders too stay away from doing business with the man!
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June 2023 by Luis Abellon
Beware, Beware, Beware!!!!Brought a Nixon to get the top pusher of chronometer fixed....I didn't inspect function upon picking up and paying cash.....before leaving he said: "this is a cheap watch and is not water proof leave both chronometer crowns out". That did NOT sound right. So, I sat down and downloaded the Owners Manual. Read it completely. Watch is water proof to 300M and ALL 3 crowns must be screwed down.Watch partially fixed meaning that it does reset the chronometer, however, reset crown does NOT screw down as it should!! As a result, the watch is no longer water proof!!!Came back in 45 minutes while still at the mall. Owner refuses to fix properlyLost $75.00
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March 2023 by Paul Petrello
I only gave one star because it gets you to the comments page He was so rude. Broke my watch and blamed it on the product. Told my 9 year old son I was no good when I told him the watch wasn’t fixed. I asked for a refund and he said he wasn’t possible. He should ge negative stars. The mall must be hard up for business to have that guy in there. He should go back to his own country What a l*****
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January 2023 by evan sohn
Good business, good service, and do the best watch repairs! Whenever I come in, it is always a pleasure to work with Lori and John. They have done plenty of high-end watches for me that needed to be repaired, and all I can say is I’m never disappointed at all!
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November 2022 by Felipe Mancera
If I could put a zero rating I would put it, what a bad treatment from the owner, rude, petulant, I left my watch for repair, they gave me a price the day I left it and 8 days later, I had to call to ask what was happening, then they called me to tell me that the watch was ready, when I go to pick up the watch he gives me another price, he also gives me my watch with another damage, I make the claim and he tells me that I am a client who does not he should come back more for his store, that he only has watches for rich people ..... what a bad service from this man
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October 2022 by debra friedman
Been going for years. Great service. Above and beyond.Lori is GREAT!Debra F.
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September 2022 by Carole Goldberg
Beware, consumers. They really deserve no stars, as was reported by another reviewer. The watch did not hold up. It lasted about 10 days! He said it’s unheard off, with normal wear and tear.“ The suggestion was, of course, that I did no care for the watch properly. I have a drawerful of watches that speak differently. I never have had customer service like this, nor have I ever written a review (other than a book review). I want to warn others and also notify Simon outlets about this merchant. I did not have the receipt when I showed it to merchant, but I now have the bank record with the date. I just want to void this purchase as a huge mistake —faulty merchandise.
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September 2022 by Roberto Rizza
The worst customer experience I have ever had; they don't even deserve a star. They don't warranty any of their services and make excuses that the watch must have dropped, which is why the same problem happened again.
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January 2022 by Riccardo Badalone
Extremely rude and un-professional. Over selling watches you can get on the vendor site by over $100, and the worst possible attitude towards us imaginable. I was embarrassed to go through that with my daughter.
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January 2022 by Mark Sohn
Lori is a sweetheart ! Always takes care of me ! Been dealing with them for 10 years
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November 2021 by Michael Gravinese
I was here with my family getting our third watch here for my son’s birthday. Great prices and Lori always make our visit a great experience. She also handles all my jewelry repairs. Thank you so much Lori.
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November 2021 by Katherine Ledger
Absolutely love this place! Beautiful watch pieces and could not ask for someone better to fix your watch then John.
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October 2021 by Stacy Edwards
Jon was amazing with his attention to detail and customer service.I will definitely return again!
