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May 2024 by Din Din Hau
Hotel should focus on hiring staff that looks more like the hotel guests do. The majority, majority, of the staff members belong to a minority. Rooms are nice. Facilities are really nice.
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May 2024 by Jonathan Webb
This is the best service ever received at hotels, room is amazing!
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May 2024 by Klim Kavall
Amazing hotel but the doors are extremely loud when being closed in the hallway. When a door is closed, the inside of your room has an extremely loud bang. That’s means you’re up at about 8am when it all begins and hear it at night when guests arrive back to their rooms.
Service is amazing! Really friendly staff. Expect 20% gratuity added to every bill… yes, that includes buying a cigar. Valet parking is available at about $60 per day.
The pool area is exquisite but for hotel guests and member too; sadly not available if you have friends or family come to visit.
I really wanted to rank this at 5 stars as I like it much better than the Breakers… hope they fix the hallway/room sounds!
Rooms: Room are exceptionally clean but loud because of a flaw in design.
Nearby activities: The hotel is close to downtown Boca Raton, giving you options right outside the gates.
Safety: Extremely safe!
Walkability: The hotel grounds are extremely large and walkable. It’s also a walk to the beach.
Food and drinks: Lots of restaurants on premises
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March 2024 by Domingo Bello
Very very quality food dessert very thank you chest thank you everybody go fool
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March 2024 by Andrew Persaud
I recently stayed at the Boca Raton Cloister with my mom, and overall, it was a delightful experience. The property itself was stunning, with beautifully manicured landscapes and gardens that added to the charm of the place. We had the pleasure of dining at Sadelle's and Marisol, where the food exceeded our expectations; although the service was a bit sluggish and the food was somewhat overpriced (which was expected given the quality and setting), it was still enjoyable. Coming from New York accustomed to a faster pace, the leisurely pace took a little adjustment. Nonetheless, the staff were generally friendly and accommodating, except for one individual at the front desk during the overnight shift, whose name unfortunately escaped me. The water taxi provided a convenient and pleasant way to access the beach property, and both the pools and beaches were idyllic spots to unwind and enjoy the surroundings. Overall, despite a few minor hiccups, our stay was thoroughly enjoyable, and I would certainly consider returning in the future.
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February 2024 by Howard K Simon
Food and drinks: Excellent food choices. Wonderful beverages. (Very expensive)
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February 2024 by Jenni May
We enjoyed our stay but the bed wasn't good so we won't be back.
Pros: All common areas were beautiful and spotless . They were well staffed and everyone we interacted with was nice and helpful. They offered great pools. We went for the spa and it was top notch, one of the best spa experiences of my life. The food was good but not amazing.
Cons: The bed was extremely firm, if you don't prefer a hard bed you won't sleep. The pillows were flat, we requested foam pillows (which they offer) several times and never successfully got them. Food and drinks are overpriced. Yeah it's resort prices but $32 for three tacos with no sides and $9 for lemonade seems excessive. The room felt too small for the price point.
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February 2024 by NIKKI STAHR
10 on a 5 scale ⚖️ This resort is absolutely amazing, clean, comfortable, and money well spent. The charm of this place is unmatched, and the Cloister rooms are pet friendly rooms, so the touches they included for our fur son were epic!!
We walked into a beautiful Parisienne feeling room with a view of a garden wooden wallway (just such a sweet & tender view), and our sons doggy bowls and a dog bed (what a nice touch).
The shower has duel heads, double vanity in the bathroom, well lit & clean mirrors, and a very roomy & comfortable sized room/suite for our small family. The room service was impeccable and so were the 2 restaurants we dined at (the Asian restaurant downstairs I'm the main lobby and the flamingo restaurant located just a small walk away through a romantic garden that leads into another beautiful tower with cathedral ceilings and grand staircase).
Please please please of you are sitting around wondering of you should visit this resort, do not think any longer just book your stay right away! You will not regret it at all. Enjoy ?
We plan on visiting again soon!! So, hope to see you there!
Rooms: Clean, comfortable, and well appointed.
Food and drinks: Delicious, Devine, and Satisfying to all your senses!!!!
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February 2024 by BYH Investor
Beautiful resort, good food, ambience, tranquility and an even better staff! Everything you want in a 5 star hotel!
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February 2024 by E P
Worst experience ever. As we were landing we get an email that the pools will be closed for maintenance for 2 days. The woman at the front desk has no idea. The acting manager has no idea and thinksnitbis due to the weather. The real manager was gone because they were sick!!!
We asked to move to the beach club where the pools will be open but did not know how to do that.
No idea how they call themselves a luxury hotel with great service! Not sure about the other reviews online
Forbes should look at these reviews.
Usually stay a the Ritz nearby, but people suggested to try this place.
UPDATE. 1 day later, we were offered to switch rooms. Much better this time. Everyone today was wonderful, polite, helpful. It's like a totally different place . That can probably explain the opposing reviews. Everything is expensive, but excellent quality and food wonderful.
UPDATE #2: New room a/C kept breaking and for the last 2 days we were up till 1:30am with a repair person trying to fix! Nobody will reach out! GOOD PEOPLE ALONE DO NOT MAKE UP FOR POORLY MAINTAINED OLD BUILDINGS.
if you look at prices in busy season it is in the $800s. People should stay away.
Acknowledging the issues alone by management is not enough!!
Rooms: Dated poor views, one top window in our room that was supposedly a double upgrade. The pictures they show online are very few rooms actually!!
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February 2024 by Andrew Torres (Auto care, Delray Beach)
Such a beautiful building to look at. Inside the atmosphere is refreshing. Ask to go down their commercial hall, where TRUMANS BARBERSHOP IS LOCATED. That hall reminds me of diagon alley of Harry Potter. The rooms are stunning every room has a view whether it’s looking at the oasis of the front yard or the exotic landscape on the side of the cloister, there’s something always to have you ponder
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February 2024 by Bari Gersten
We absolutely loved our stay. The hotel was beautifully decorated for Christmas. Food was delicious. Bed was heavenly. All the facilities we're outstanding.
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January 2024 by Yigal Saperstein
If you work hard for your money and don't like hidden fees, don't stay here!
Overall the resort is nice, with fairly good service but the additional fees left me with a very sour taste.
I made my booking through Agoda which said all fees were included.
I called the hotel who said that usually third party bookings included resort fees.
Then upon checking out:
Parking is 60$ per day -- with mandatory valet. But at least they're upfront about that.
There's also a 60$ per day resort fee.
I told them I called and they said there was usually no resort fee and they absolutely refused...
If you work hard for your money and don't like hidden fees, don't stay here!
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November 2023 by Kim Garbarino
Looks like something out of years gone by - like Downton Abbey This resort is top notch. We stayed at the Cloister - it’s an 80 year old hotel. Beautiful architecture and has a relaxing, cozy feel - even though it’s ginormous - you can easily get lost. The staff is phenomenal - seriously - so nice and helpful. You need to pass through the gatehouse to get into the grounds. You could stay for weeks- they have everything you need. Transportation (water taxis and shuttles), excellent restaurants, shopping, a spa, beach, and pool. Lovely everything!
Noteworthy details: Architecture unusual.
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November 2023 by Arielle L
My experience was beyond wonderful!!
I love the hotel, so beautiful and all the staff are lovely. I look forward to staying here again soon.
I have to say the staff made my trip the best trip. Allan R, who helped us check in, he was so kind. He helped with our requests as we checked in so late. He made that we were comfortable with our stay like a little angel watching over us. He really helped make our stay more enjoyable. Thank you, Allan.
