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February 2024 by Cara Zuraski
No tellers so you can’t withdraw more than the ATM amount
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February 2024 by Kimberly Small
I'm genuinely taken aback by the level of disdain displayed by Chase's branch and relationship managers towards their clients.
This past Friday, after over twenty years of loyalty and annual deposits ranging in the low to lower-mid six figures—without any tangible benefits from Chase, and even facing fees occasionally—I decided to close my two non-interest bearing checking accounts. My attempts to communicate through multiple phone calls and emails were simply ignored by two relationship managers, one from this branch and one in Pompano Beach, who both forwarded them on to their branch managers without any direct response to me. Adding insult to injury, the branch manager from this branch, with her purple hair, lectured me on financial management, sharing her routine of reviewing "everything in the morning over coffee."
This entire ordeal began when the bank's app failed to notify me of an ACH transaction that would have overdrawn one account, despite having sufficient funds in another. Normally, the app would alert me, allowing for a quick transfer in the app, but it failed this time, leading to a returned payment and now, I've incurred fees and I am barred from making online payments to a specific vendor. My suggestions for resolving the app issue and a request for a letter explaining the mishap were dismissed as "impossible" by the manager. It seems that perhaps those with deposits in the 7 to 9 figure range might receive better treatment, though I can only speculate, as my substantial (to me) annual contributions were met with nothing but contempt.
At this point, my advice would be to steer clear of Chase. Institutions like Northern Trust offer far superior customer service.
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August 2023 by Elena McDonald
Casey and Patrick are incredible. Always so helpful, efficient and kind. I moved to Boynton Beach and still only use this location because of how wonderful they are! Thank you Casey and Patrick for always assisting the Tayem-McDonald family!
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July 2023 by Elena Tayem
Casey and Patrick are incredible. Always so helpful, efficient and kind. I moved to Boynton Beach and still only use this location because of how wonderful they are! Thank you Casey and Patrick for always assisting the Tayem-McDonald family!
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May 2023 by Magali Boutin
This bank is the worse , my daughter got a fraud on her account , they don’t want to do anything, she asked them to close it and open a new one , and put her check salary on the new one , they didn’t, they put the check on the old account who was in negative, she lost her check and they don’t want to do anything, they are thieves, they are not a bank , they’re are just here to steal your money , if you need help they don’t do anything, they don’t care , they are horrible
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December 2022 by Pam Bilfeld
Sabrina, who I believe is the manager, is wonderful and Tellers are nice, but the bankers are extremely rude and not helpful. Zero customer service skills - even for a request to open up a new account. Don’t go there. Other Chase branches are close by, on Federal Hwy north & south. Much better.
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September 2022 by christine d.
Review is late ... but NOT forgotten! I first met Aurora at another Chase Boca location; the day before. Unexpectedly, met her again at this location. I was thrilled! Aurora assisted initially with downloading the Chase app so I can make a deposit. Super sweet she is. EXCELLENT customer service, and she invited any questions I had. A pleasure to have her assist again. Truly a great Chase Associate Banker! Many thanks!
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August 2022 by Christine D.
Review is late ... but NOT forgotten! I first met Aurora at another Chase Boca location; the day before. Unexpectedly, met her again at this location. I was thrilled! Aurora assisted initially with downloading the Chase app so I can make a deposit. Super sweet she is. EXCELLENT customer service, and she invited any questions I had. A pleasure to have her assist again. Truly a great Chase Associate Banker! Many thanks!
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February 2022 by Lana Real
Excellent service. Would definitely recommend this location. They made everything super easy!
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November 2021 by Eduardo Tupper
By far the worst Chase Branch in Boca Raton , horrible customer service
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September 2021 by Derek Assaf
The service was friendly and helpful! The building this branch is located in is lovely.
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March 2021 by Nadege R.
My account was compromised for fraud and rather than Chase notify me , I had to investigate the matter and make several trips to the bank. In addition, to the time spent , I was misinformed information and incurred fees for poor miscommunication. Chase has no compassion for their customers and have poor customer service. Management should train employees efficiently.
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May 2020 by TheLis333
This review is for the Manager Sabrina. I just called her ....I tried 2 other locations first before reaching her. We all know how hard it is to get a "live person" on the the phone these days during the pandemic! And then when you get one - one that cares! Well Sabrina was very nice. I told her my issue and she told me I could handle it on on-line banking. She gave me the 800 number too but told me the wait times could be long. She even offered to waive fees if I had any to waive.
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February 2020 by AndrewOrto
This is easily the worst chase branch I’ve ever been to. I come here because I have to for my job and every time I come there’s an issue. They have no idea how to deal with a line. I was in front and had a big ish deposit and the guy started working on it, and then realized there were few people behind me and helped all of them before finishing my deposits he had already started. What should have been a 5 minute visit turned into a 25 minute ordeal. I get told my deposits are too big for the drive thru, and now they’re too big for the counter. What’s a guy to do?
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November 2019 by Ladie B.
Its so sad when you lose a great manager like Karron was! Now, the new manager is nasty,,, and everyone is new and unfamiliar so suddenly we are all strangers. They take FOREVER and make mistakes! the manager is impossible to deal with! stear clear there are so many nicer branches than this one! Spanish River is AWESOME
