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January 2025 by Cristhian Esquivel
My name is Cristhian and I'm writing this review, as a token of my gratitude towards Ms. Angie Rengifo, she is the best customer service rep I've ever had at the Boca Raton location, she really goes above and beyond in order to meet with her customers expectations and she worked hard to take care of my business until it was resolved. I believe that with the knowledge and potential that she has, she could get a promotion or at minimum, getting compensated for her professionalism.
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September 2024 by Bruno P. M.
Dear Ms. Angie Rengifo
I am writing to express my sincere gratitude for the exceptional service you provided during my recent visit to Chase Bank. When I arrived, I was frustrated and on the verge of closing my accounts due to my previous experiences with Chase, where I faced numerous challenges in obtaining a credit card and felt mistreated.
However, your professionalism, empathy, and dedication made a significant difference. Not only did you resolve all my issues, but you also opened a new account for me and successfully secured a credit card, which I had struggled to obtain for years. Your efforts have restored my faith in Chase Bank, and I am truly appreciative of how you turned my experience around.
Your outstanding service and human touch have left a lasting impression on me. Thanks to your help, I am now a satisfied and grateful customer, and I look forward to continuing my relationship with Chase under your exceptional guidance.
Thank you once again for everything you have done.
Warm regards,
Bruno P. Marusso
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January 2024 by Bob Razler
Absolutely the best service I have ever had at a bank! Sabrina was amazing. She took care of everything fast! My new favorite branch!!!
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November 2023 by BRENDA HAMILTON
This is top notch branch and I had a great experience with them. I went into the local branch and was able to complete what I needed quickly. They are efficient and courteous.
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June 2023 by Lisa Hastings
Had a fraudulent activity on my account, reported it. They issued they money back and then took it out 2 months later! Gave documentation of my time clock that is was at work! Went to the establishment and there is no video and no proof of me sliding or inserting my card! THEY STOLE FROM ME!!!! STILL SAYING THAT I DID IT WITH NO PROOF! BEWARE OF CHASE BANK! Closing this account!
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June 2023 by Jeantilhomme Thony
Is good ? the best bank
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August 2022 by Joseph Vitale
So only one Banker in all of Chase at this location can open up a bank account. It was explained to me that Deerfield Chase is a much bigger branch. Maybe you need to cross train work is how to open up an account when there's four workers and only one of them is helping a customer
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April 2022 by Daniel Baron
Not a full service bank. Absolute waste of time.
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September 2021 by Derek Assaf
WARNING: There are no bank tellers at this branch. There are a lot of very helpful people but none that can make a withdrawal for you.
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June 2021 by Nay Alljsa
We cannot say enough about Mr.Javier Mercado Jr. His compassion, patience, but most importantly care for us as we navigated the ins and outs of our crisis. His professionalism and investigational skills were undoubtedly flawless.
It is not often we find someone who’s work ethic and concern for his clients exceeds expectations.
We are grateful for people like him who still fight for “the little guys”. It is our hope this reaches his supervisors, and there would be adequate compensation for the hard work and intelectual capacity this man posses. Our hats off to you Mr. Mercado! In a world of many superheroes, you are without a doubt our Batman . We thank for you your hard work and diligence in assisting us in our time of need.
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June 2021 by Alejandra F.
They don’t know what they are doing !
They look like college girls with no experience even in their customer service is like they don’t know how to deal with clients or their questions .
They say one window is open and 4 of them are just walking around the store doing nothing .
For Chase is a shame to have staff like that no following procedures even in COVID situation
The Notary is really lazy and looks like she dosent like to work
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May 2021 by Neisy Ali
We cannot say enough about Mr.Javier Mercado Jr. His compassion, patience, but most importantly care for us as we navigated the ins and outs of our crisis. His professionalism and investigational skills were undoubtedly flawless.It is not often we find someone who’s work ethic and concern for his clients exceeds expectations.We are grateful for people like him who still fight for “the little guys”. It is our hope this reaches his supervisors, and there would be adequate compensation for the hard work and intelectual capacity this man posses. Our hats off to you Mr. Mercado! In a world of many superheroes, you are without a doubt our Batman . We thank for you your hard work and diligence in assisting us in our time of need.
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April 2021 by Sergey S
Bed service
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March 2021 by JD Sasson
Best service ever
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March 2021 by Tiffany Hall
A teller at this branch did a withdrawal for a couple and wasn't paying attention to what he/her was doing and put in a wrong digit of the account number. My account (I live in TEXAS by the way) was hit for $4031.14 because of the tellers negligence. It took me 5 days to straighten this out, get my money back and unfreeze my account. Had I not of had an savings account, I would not of been able to pay my rent that was due two days after this happened I have been beyondstressed out, sick at my stomach, unable to eat or sleep dueto this wholeordeal.. After this, I am closing every account that I had with Chase.
