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February 2024 by Heamacra
Needed help with a few things and everyone was fast, efficient and friendly. Maria was fabulous. Also had a very friendly bank teller, but I did not get her name. Thank you ladies for your help today! It was appreciated
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January 2024 by Yev Lopatina
Naj is incredible. 10/10 experience. He was super helpful, patient, proactive, informative, and solution forward. Make sure to ask for him. This was best chase experience and i’ve been with the bank for over a decade.
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September 2023 by InnaMiami
I hate this Chase brunch. Employers make me a hard time. Indian looking guy didn't help at all , even didn' t try to help, absolutely helpless worker. The unnamed woman was also helpless and ignoring. Now I understand why this brunch has 3 stars .
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September 2023 by Mohammad Shehroz Ashraf
Went there to open my bank account as I just moved here. The bank was neat clean and the staff was very friendly. My banker Delmira Toribio was cooperative, friendly and extremely helpful. As it’s my first time here, she guided me about a-lot of stuff and explained everything in detail. She was professional throughout our conduct and after 30-40mins, I was able to leave Chase with a bank account. Thank you Toribio for your service :)
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February 2023 by Ellen H.
I cannot say enough about how helpful, considerate and caring both Michael Moncrieffe and Danny Montenegro were when I needed help in closing out my mother's safety deposit box. It was an emotional task to mildly put it, and they both made it so much the better. A BIG Thank you to the both of them.
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September 2022 by Erik Rooney
They don’t have a functional internet and lose access to initiate even the simplest of deposits.
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February 2022 by Eric Wood
0 stars.Not helpful, rude, did not care at all what I went in there for.Literally lied to me. And I do mean Literally. Called the other bank and they verified he was lying.Guy was not even nice as I'm telling him about a bad experience with a competing bank, you would think he wants the business... I will close my accounts, chase is too big to care I guess...go anywhere else but here.
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December 2021 by Sheldon Adderley
Tshianio the bank teller is an amazing employee. Tshianio was professional, courteous, and accurate with his transactions. What an amazing employee that is a night and shinning star in your company. I love how fast and efficient the transactions process for my business account. The store is beautiful on the inside ready for Christmas. They have a public bathroom and is fully wheels chair accessible.
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October 2021 by Randy C.
Customer Service is horrible! Spent 25 minutes waiting to see a banker, while another banker sat in his office doing nothing! When the lady in front of me complained about receiving service, he gave her attitude!
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October 2021 by A P V
Take it from me, this Chase branch has the worse customer service! Not a friendly staff! This is not the first time I was treated disrespectfully at this location. That is why I am writing this review now. Enough is enough! Customer pays fees and interests for keeping your doors open and pay salaries to your employees. Teach proper customer service to your employees! Antagonism was shown towards me by employee at this branch today! Give respect first to receive respect! Remember, customer always right! As a large bank, becoming too cocky will result in thousands of customers leaving and opening accounts elsewhere due to unsatisfactory service....just like I will!
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October 2021 by Rose Z.
Very pleased with services rendered byRelationship Banker Jeremy Campbell .Good asset to the bank- this young man ispleasant, cheerful and willing and able to help.A breath of fresh air ! Makes banking experiencea joy!
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September 2021 by Devon Morales
The staff was very friendly and helpful even though it was busy
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September 2021 by Foster LeBeau Harrison
Walk in at 9am. Guy with glasses greets me and tells me he can’t assist me because he has an appointment at 9:30… tell me to go to a different chase to open a credit card lol unreal. Terrible service
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September 2021 by Deborah Howard
Don't expect this bank to answer the phone or to notarize important documents. I am a notary and I needed something notarized. I called at least 100 times before I got someone to answer the phone. I was told their notary does not notarize closing documents. WHAT?? Other times I have visited this bank, I have had to wait while the teller works on internal bank work before I was waited on. Horrible service, as you will see from other reviewers.
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July 2021 by A V
Take it from me, this Chase branch has the worse customer service! Not a friendly staff! This is not the first time I was treated disrespectfully at this location. That is why I am writing this review now. Enough is enough! Customer pays fees and interests for keeping your doors open and pay salaries to your employees. Teach proper customer service to your employees! Antagonism was shown towards me by employee at this branch today! Give respect first to receive respect! Remember, customer always right! As a large bank, becoming too cocky will result in thousands of customers leaving and opening accounts elsewhere due to unsatisfactory service....just like I will!
