-
March 2024 by Daniel Case
Staff is always professional, friendly, upbeat and attentive.
-
February 2024 by will barrett
Severe incompetence at this branch. I was given false information by three separate employees including the branch manager. They wasted hours of my time and when asked to explain herself, the branch manger sits there with a smug look on her face and couldn’t care less. You’ll find a more competent manager at a rest stop McDonalds. Totally clueless
-
May 2023 by Trent Yuan
Physically visited this branch for a wire transfer service on Friday noon, expecting it would be just a few hours. On Saturday 10 am an email from Citi asking me to call 1-800 number for verification. I did call back immediate, but the fund was still on hold the next Tuesday! It is not a million dollars, just an earnest amount of fund. The wire service is even slower than a check, disrupting people's financial plans. Anyone who wants to bid or close a property, be aware that Citi may screw up your deal!
-
December 2022 by Erika BigBusiness
3 tellers and only 1 is working. The other 2 are bickering back and forth about who knows what. They have a drive through but only for ATM which forced me to go In the bank. Sometimes some ppl can’t come into the branch with their kids so a drive through is really important. The tellers are still bickering so unprofessional. I now see why they have such bad reviews
-
December 2022 by Ian T.
Terrible branch stay away!!!! Prob worst experience ever had with financial institution and still to this day manager Joseph Hage has still not called after asking 4 separate times to speak to him and subsequently moving all my assets out of branch. It's a disgrace to Citibank. Corporate should be ashamed of how the branch is managed !
-
November 2022 by As
Absolutely one of the best banking experiences I've ever had! I've had several Citibank credit cards for over 20 years. I'm well over a decade ago I banked with them in another state. I walked in well after 4:00 looking to open a new account so I can manage my credit card payments more easily. And the teller who helped me was learning also to be a banker and was so wonderful and helpful even as the computers started to act up and went well past for 5:00 hour. I offered to come back the next day and they said no it was no problem they expertly finished up setting up my account and made my initial deposit. Even though everybody was exhausted it all helped out with a smile on their faces. I would highly recommend this branch to anyone wanting to open a Citibank account for looking to invest which City Bank they have an absolutely amazing management staff, tellers, bankers and they have on staff a series 7 license investment broker! Hands down absolutely the best bank in Boca right now. November 2022.
-
June 2022 by JV V
Impossible to get help at this branch. There are only 2 tellers and they are always "busy". If you'd like to talk with a banker, be prepared to wait for ever.So many Empty offices but all of them empty. No one is working anymore....sad
-
March 2022 by Lee B.
I posted a review earlier this week.The teller who is so wonderful is Alejandra Ospina. She is so sweet and helpful ( and bright). I was considering takingMy business to another bank until I began working with this branch this winter. They are a shining example of customer service; something that is sorely missing today!
-
November 2021 by Michael Hines
Patrick was fantastic helping us set up an account. Taylor greeted us at the door and was very friendly and got us set up for our consultation. She is a credit to the office .
-
April 2021 by David Shiner
Great bank and importantly Patrick and Anita are wonderful. They always try to make us happy and we are grateful customers.
-
January 2021 by Alex Sotelo
Patrick went out of his way to help me with a situation that would have really put me in a bind. Employees like him are what everyone wants to deal with everyday. Thanks, Patrick!
-
September 2020 by Kathy Goncharov
It's impossible to talk to anyone at this branch. The branch number does not allow messages to be left and forwards the call to the automated service where you cannot talk to anyone. The associate's direct number I do have doesn't call back. I would normally go and wait forever in person as usual but I had an accident and am temporarily homebound.
-
August 2020 by Aj etienne
Not covid efficient waited for 10 mins while employees had conversation
-
July 2020 by jeff spires
Fantastic experience today with Anita. I showed up 7 minutes after closing time and she really could have stood firm, but I pleaded and explained I had to have a cashier's check tonight for my new place so she opened up and let me in. Thank you Anita, you were an angel!
-
May 2020 by Bass Bass
My account is ---476. First name Aurelien. Zip code 33064. I closed my 2 accounts the 11th march. They confirmed they closed my 2 accounts with 00 balance. We are 2nd of may, they charged overdraft and monthly fees (59 dollars).Scam bank. I will remove this feedback if they do the neccessary AND apologize. Both conditions are the requirements to remove this sincere and truth feedback.
