-
February 2024 by Dr. Eric Bjerke
Second time delivery was Damaged And no phone call while waiting
-
February 2024 by Erman E
After an extensive six-month wait for our sectional from Crate & Barrel, our excitement quickly turned to disappointment. Despite the premium price tag, the cushions began to flatten and feathers started escaping the inserts within a year. Our attempts to resolve the issue through customer service were met with significant pushback. Though we were eventually promised replacements, after months of back-and-forth communication, we only received standard insert replacements, not the new covers we were led to believe were also part of the resolution. The original covers have aged poorly, falling short of the quality we expected. As an interior designer, my wife confidently recommended Crate & Barrel to her clients, but this experience has left us both questioning the value and customer service of a brand we once trusted.
-
February 2024 by Randy I
Small selection compared to their other stores
-
February 2024 by Deena Novotny
I contacted Natalie at Crate & Barrel Boca Raton and spent ALOT of time telling her what we were looking for and the time frame we needed the sectional sofa. I cannot tell you how long it has been to work with someone who is so to get a sales associate who has gone ABOVE AND BEYOND, in trying to find a sofa for us with the specifications we needed and the time frame we had to have it delivered. This delivery is supposed to take place onFebruary 14th in Sedona, Arizona and if this all happens, I will get back to finish this review. In the meantime, this associate deserves all the accolades for going above and beyond. It is unheard of in this day and age to find someone who truly cares and conducted herself in such a professional manner.
-
February 2024 by Gary Atkinson
We bought a sofa sectional from crate and barrel and had a lovely experience with a very helpful sales member that went above and beyond to help us. The sofa was on the high side of our budget but we loved the look of it and hoped the quality and service would make up for the higher price. We were advised to open a crate and barrel credit card to get in-store credits and it was a holiday weekend so they were running bonus store credits if we bought it that weekend. We completed the purchase and waited about 3 months for the sofa to get delivered (they advised us that it would take that long, so no surprise there). When it finally got delivered, the delivery team left the sofa standing upright on a dolly and the sofa toppled over hitting the ground and tearing the underneath dust cover. The delivery team said they’d make a note to have someone come out and repair the dust cover but if no one calls, I should call the store. I tried the store and left 3-4 voicemails and no one ever called me back ! We also finally went back to the store to use our store credits from the sofa to get something and we were told that the credits expire in 90 days and we could no longer use the approximate $450 store credit. I was so upset I called the credit card company to appeal and they refused to reinstate the in store credits. For a brand that is on the expensive side and prides itself on service and repeat business, I’m shocked at the low level of after-sale service. I will not be buying anything from crate and barrel again in the future.
-
February 2024 by Rolando Montalvan
Beautiful and good price
-
January 2024 by Saalik Cuevas
Nice but expensive yet store was empty
-
January 2024 by Charles Townsend
Hi, I was shopping in your crate and barrel store in Boca town center on 12/23 2023. I was greeted by a person named Paula and she was showing me rugs and paintings for my home. She was very polite and very knowledgeable. All of a sudden two children come running by jumps on a bed and almost falls off, Paula turns around and asked the child to please not jump on the beds. I looked around for the mother who was 20 yards away looking at sheets, not watching or being a parent to the children leaving them on supervised. I continued shopping and was checking out when the mother of these two children comes over And rudely interrupts my transaction to tell Paula her dissatisfaction of her, for correcting her children. Paula said to the woman that I wanted to make sure your child was safe as he almost fell off the bed, which in my eyes was the truth as I was watching. Instead of apologizing to your sales person For making sure her children were safe The mother started threatening Paula with a bad review on yelp and Your website. It’s sad when a bad parent takes out their anger on others for them not doing their job as a parent. I just wanted to go on record as I witnessed the whole incident. This woman was rude, obnoxious and obviously a bad parent. Thank goodness for someone like your sales associate that made these children safe in the store as I’m sure if something happened to one of her children she would be suing your company. thank you for taking the time to read this.
-
December 2023 by Kevin Wells
Furniture is top quality and comfortable. Sales rep Natalie was attentive and offered professional design advice.
-
December 2023 by Tiffany Hallam
Found some great finds on clearance!
-
December 2023 by Christopher Locke
Every time I come into this store that I love so much, I am being racially profiled. It’s so sad because A couple of people have told meThey have experience the same thing this same week. Please DO BETTER.
-
November 2023 by Carolyn Emma
Friendly staff offering assistance. Great customer service. Our bowls glasses were securely wrapped and boxed.
-
November 2023 by Travis and Stacey
We had an in home design visit scheduled. Raced back from Miami + traffic (1.5hrs of commute) only for Crate & Barrel to cancel the visit as they were short staffed.Ridiculous service. Absolutely ridiculous.
-
November 2023 by Ron Lynn
Excellent inventory and knowledgeable, professional and welcoming sales force.
-
October 2023 by CASEY JOHNSON
Do not shop at this store! All the employees write down to Cindy or a complete waste of time! Go somewhere else! Be smart spend your money wisely not here