-
March 2024 by Laura Zaremba
It truly saddens me that I feel the need to leave such a poor review. We purchased a bedroom set from Ethan Allen the first of Dec. Our design consultant was Donna. She was very knowledgeable, helpful, and kind. After weeks of looking and dealing with other designers we felt confident we made the right decision purchasing with Ethan Allen. Unfortunately, once the sale is complete if everything does not go smoothly, there apparently is no feeling of responsibility to help the customer achieve assistance. We received part of our furniture order the beg of Feb. The dresser had minor damage to one of the drawers that should be fixable by a service person, the side table should not have made it through inspection. I did not notice these issues until after the delivery men had left and I was wiping the furniture down with a towel (white furniture delivered wrapped in a blue blanket), but I did notice within the hour of delivery and notified Donna. I sent pictures and a video of the side table as requested. After 10 days I did a follow up with Donna, she told me that everything was sent to the service department and they would contact me directly. One week later, I again emailed Donna stating no one had contacted me and asked for a contact person in the service department so that I could contact them. She responded she would follow up. Another week has now gone by and nothing. I called the store when it opened and requested to speak with the store manager (Grace Marie), I was told she was not in yet. I left my information along with a message that I was upset that over 3 weeks had gone by and I had no communication as to how the company was planning to resolve, or not resolve for that matter, my issues with the furniture. I waited until the end of day and not surprisingly I did not receive a call back. I must also say that I am also disappointed that after being made aware of lack of contact from the service department, I have not heard from Donna to see if my issues were being addressed. Anyway, my hope is that after leaving this review and contacting my CC company that someone at Ethan Allen will finally make an attempt to communicate a resolution.PS. not that I want the rest of my order until this is resolved, but no one has bothered to communicate the arrival (or second delay) of the rest of our furniture which was supposed to arrive 4 days ago. Work on your communication Ethan Allen, the quality of your customer care should match the historical quality of your furniture.
-
December 2023 by Roberta E
Donna at the Boca store was helpful and our furniture came in perfect.
-
December 2023 by Rene Greenwald
Donna was great to work with and she provided excellent guidance. Never felt pressured to purchase.Our condo was in the process of a complete renovation and we asked if they could hold our order and our request was granted immediately. Ethan Allen held our order for a little over 3 months. Was never bugged to select a delivery date. Our furniture was delivered, unpacked and placed exactly where we wanted the pieces placed. Excellent service throughout the purchase to the delivery. The furniture is high quality and looks great!
-
October 2023 by Kathy Weiner
I was nervous to order such a large "Fragile" item that was to be shipped but the item was so well packed that it arrived perfectly intact and it was just as it was pictured on line. I am very pleased with this purchase!
-
October 2023 by Jill Friedman
I walked into the Boca Raton store and was greeted by Jean, one of their designers. I told her my ideas, but needed guidance with just about everything. We did room after room and even did all the windows. Their selection of fabrics and colors was great so I easily found what I wanted. Jean was and is wonderful to work with and with her knowledge I found everything I needed. Their delivery and communication with me was clear and easy. I’m so happy that I went Ethan Allen because now I have quality furniture I love for years to come.
-
October 2023 by Bertine Luzincourt
Donna Gillman treats us like we are royalty. She is patient, and kind. Her professionalism is incomparable. Not to mention great memorable pieces.
-
September 2023 by Sue DiNardo
Damien was super with planning my new dining room set and also gave me great ideas for decorating. The quality of the dining set is excellent and beautiful.
-
June 2023 by Maria Hackett
We are very satisfied with EA and their design department. Damien Romaer was very helpful in helping me pick out furniture for our Florida Condo.
-
June 2023 by George Shenouda
I worked with Helena Savary as my custom designer for multiple large custom drapery jobs. She was an absolute pleasure to work with. She is professional, listened to my ideas and thoughts and used them as the base of the design, while also adding her own professional opinion. She was prompt in her communication, honest in her opinion, and with every install Helena was there personally, to oversee it herself to make sure everything was perfect. She is diligent and has a keen eye for detail and colours. I'm very happy with the projects Helena designed and helped bring to life. I highly recommend her for all your custom design needs.
-
June 2023 by Rosemarie Wallace
Damien is absolutely the best!! He is not at all pushy with just his vision for you but instead he listens to your personal style to make recommendations that you will be happy with. I am very happy with the choices he made for my home improvement and would recommend that you ask for him next time you stop into Ethan Allen.
-
June 2023 by Sophia Slaysman
Loved working with Donna Gillman! She went above and beyond the call of duty in every way. I had a problem with the delivery of one of my sofas, and she fixed it as soon as possible.She is charming, affable, sweet, and ever so helpful. I highly recommend her and her design skills. Can’t wait to work with her again!
-
June 2023 by Shelly J.
I had a wonderful experience working with my designer, Jean Sloan. Not only is she very knowledgeable, she was so very friendly and easy to work with. It was time to update my traditional family room and Jean made the experience so much fun. Can't wait to see my purchases in my family room.I look forward to working with her again on future home projects.
-
May 2023 by Catherine Morrow
I work with Donna Gillman , my design consultant, and she is fabulous .Donna offers her expertise , searches various design and color options , and most important , she takes the time to make sure the selections and written order are perfectDonna exceeds my needs and expectations. I ask numerous specific questions , and she answers all with professionalism and thoroughness .I am very pleased with the service and the results!
-
March 2023 by Peggy Price
Donna Gilman is a wonderful designer. She is knowledgeable, patient, a great listener, and a true professional. Would definitely come back to her for future purchases and recommend her to friends. Thank you, Donna, for your excellent recommendations.
-
March 2023 by Kathy Whitehurst
We are absolutely thrilled with our Ethan Allen Sofa! Walking into Ethan Allen's showroom the first time we really didn't know what to expect other than we knew that Ethan Allen has a reputation for quality furnishings. As we began to look around the showroom we met Donna Gillman, an Ethan Allen Design Consultant. After an initial meeting with Donna, she scheduled a home visit where she provided us with fabric samples, a drawing with dimensions of the sofa and design solutions. This morning we received our sofa, on time as promised. WOW, we ABSOLUTELY LOVE our sofa!...and quite frankly Donna Gillman made this possible!