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July 2023 by xing 321
This company used to be good, now it's terrible. When I last ordered I never received an order confirmation. You cannot call as it goes straight to voicemail AND the mailbox is full. Emails are not answered despite company policy of answering next day. I got no action on my order until I threatened a Paypal dispute.
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March 2023 by J. Hamilton
I placed 2 large orders yesterday of 7 different items. The next day they canceled both orders entirely claiming they don't have the inventory. None of the items?! Seems like a shady company to me. Now I have to make sure I get refunds. Ugh.
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January 2023 by Mr Mr
I ordered a product, a week later hadn't left their facility. I reached out to enquire about it, it takes them 24 hours to reply to an email, 6 days and emails later they never got me my product and opted to refund my money after several requests to find out where my product was. They never gave a name of the person emailing and ignored my request for a phone number and manager info.
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January 2021 by Malisa Strickland
I made a purchase over 3 weeks ago and paid for 2 day priority shipping. This company is in Florida and I’m in Georgia—and it’s been 3 weeks!!! Are you Kidding me!!! This is a fraudulent company!! Took my money and NEVER shipped the items!! Now not responding to my emails to cancel the order and issue a refund!!!
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January 2021 by Conchita Gutierrez
I've been ordering from them for over a year and never had a bad experience with any of my orders. They arrived on time in excellent condition. Customer service answered all my questions fast and friendly. I love FamilyOTC ??
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January 2021 by Andrea McNamara
I ordered several items that I was having a hard time finding locally. They were a great price and arrived quickly. Everything was well packaged to protect the items.
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January 2021 by Vicky Diaz
With Corona going around, I hate to go out doing errands. FamilyOTC has a biggie selection and I don't have to wait on line. I got several orders and they arrived in excellent condition via FedEx.
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January 2021 by COUPON4Vitamins
It's indeed FamilyOTC 'cause they treat me like family. I feel well cared for and I received my orders on time. My questions are answered quickly and customer service is always friendly and patient.
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January 2021 by Roger Eppich
I checked their site directly instead of following an Adclick link. Every page that loaded as i looked for a product pestered me to give them information as if they were doing me a favor. I will not do business with a company that surreptitiously harvests my data to sell, especially in such a dishonest way.
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January 2021 by K Wheeler
Order 6/16/20 Charged 06/16/20 As of 7/5/20 No merchandise, no tracking number, no way to contact company as Online info is not valid, BUT they charged and received my money as of 6/16. Do not buy from this company.
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January 2021 by tina montoya
I placed an order paid for 2 days shipping and 5 days later my shipment is sitting at fed ex I called them only to be told the company has requested it be shipped back to them I want a full refund including my shipment for two days. this is bad business
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January 2021 by Capone Bege
My order arrived fast and in excellent condition. No leak, all ten bottles of Palmolive I ordered are in perfect and new condition. I bought many times and I had no issues with NutritionOTC. Always on time delivery and I get what I ordered.
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January 2021 by Toñi Gutiérrez
OMG, they are so nice. I made a mistake doing an order and they helped me big time and I could get the right stuff quickly. Thank you so much for your great service.
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January 2021 by Missy Ray
I was charged for an item & received the wrong item. There is no telephone number to call. I was sent someone else’s order. Tried emailing them. No way to get in touch with anyone.
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January 2021 by Dan Collins (Dan'O)
I should have read the reviews on this company first.They jacked me around for almost 2 weeks not sending me what I ordered 7 messages back and forth.2 days after I cancelled the order (they only offer email communication) they was notified from my CC company that I was disputing the charge for not getting what I ordered.Only until then, then they sent out my order.Beware ordering from FamilyOTC.
