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December 2023 by Square Grouper
I tried to go in here and reset my password and the lady was completely confused and I don't know what she did. what a waste of time and energy
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September 2023 by Mark Coward
I received a promotional flyer in the mail and decided to give them an opportunity and opened 2 accounts with them. I went to open a Credit card with them which I found online. I called my banker for assistance since she told me when I open my accounts that she would be my contact to help me with any banking needs. When I asked for her help she said that she couldn't find the card I wanted in her system which I was able to find online. She said that since it wasn't in her system she couldn't help, didn't even offer to make a call to check. I called the 800 number for credit card and that person I spoke with was extremely rude. This will be a short lived banking relationship. If you are looking for customer service this isn't the bank for you.
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July 2023 by B J
This is the worst bank I’ve ever dealt with. No flexibility, terrible customer service, and the hours of operation make it an unusable bank. Highly recommend choosing a larger bank. These employees don’t care at all about their customers. Also it’s not worth the risk of insolvency with all these concerns about regional banks. With a bank that treats its customers this way I am far more concerned they will not be able to retain deposits, it makes me concerned that they even hold my mortgage let alone any bank accounts.
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June 2023 by arman akkusu
Had appt., waited 45 minutes & never acknowledged! If this is how they treat you, I’m glad I didn’t open an acct. there. Terrible customer service!
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March 2023 by kevin flynn
Your fan outside the building needs to be serviced. It whistles really loud 24/7 and is annoying
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March 2022 by Jason Campbell
Worst bank ever don’t expect anyone to follow through no one here does what they say, and will just keep stealing your money in fees
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February 2022 by Lenny M.
I originally opened this account as secondary to my primary major ational bank account. I opened with a low 6 figure deposit and had my pension and SS checks along with some minimal and occasional earnings. Other than the direct deposits this account was rarely used. When I went to transfer some funds to my primary account I was met with the $2000 limit. And, the first time my account was frozen. It took almost an hour to unfreeze. and the limit seems absurd. For simple, relatively small transactions I find this bank to be incredibly intrusive and cumbersome. I look forward to finding another bank.
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January 2022 by Alanna Rubin
Always had great service. Especially like to deal with Sharilee.
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November 2021 by M. Waleed Akhtar
Absolute worst bank ever. They took over my mortgage a few months ago, and it's been nothing but problems. Don't do business with this bank. I spend hours and hours on the phone each month because they have so many problems.
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February 2021 by Scott Buchanan Jr.
Terrible customer service. Avoid using this bank. They truly do not care.
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May 2020 by Don C.
Used the bank for incentives. Took a long time to open accounts. Driving 14.8 miles to Boca. New branch opened near me, just in time to cancel accounts
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October 2019 by Felicia Besan
I am not sure why there are so many bad reviews for this branch.
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October 2019 by Renee Boelloeni
Rude uppity employess
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August 2019 by jason bouchard
Terrible customer service here. Wait forever to see a banker. They don't help ppl in the order they arrive either.
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April 2019 by Zac Taylor
Not the best choice in banking..