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February 2024 by Brenda G.
Boca Tire and Auto is the only place to go when you need THE BEST advice and service on all your vehicles. The staff is beyond knowledgeable and friendly too. This establishment is the only place in Boca Raton to trust your vehicle repairs and the safety of you and your family with. This is a true blessing to Boca. Thank you Boca Tire and Auto.
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February 2024 by Mar B.
CON -- they call themselves Firestone but they lack honesty. I called thinking I was actually speaking to Firestone. I needed one tire, but get 2 instead - 2 front tires. Salesman tried to tell me my back tires were bad, they were not. This place is decorated like a Firestone -- BUYER beware they really are not firestone just an affiliate. I would not go back there for they are not honest to say that they were operating as Firestone but are really Boca Tire and Auto. When they answer the phone they say FIRESTONE not Boca Tire and Auto DIshonest stay away
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February 2024 by Jyoti Bikash Das
Went for an oil change there. My Mazda 6 Grand Touring that has a 2.5L Turbo, requires SAE 5W-30 oil. They gave me SAE 0W-20 which is actually recommended for the non-turbo engines of Mazda 6. At the time of servicing, I did not notice this. The oil light came on afterwards. Unfortunately, I was moving out of the area at that time, and I could not take my car back to them. I changed oil again immediately from my local Mazda dealer. I would suggest checking the engines specs carefully before performing any service. Same car model can have different specs of engines, transmissions etc.
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January 2024 by Aiden Walters
Got my tires changed twice at this place. Not only do you receive great service and quality of work but also complete honesty. Al and Scott are honest and upfront about the condition of your car and provide great insight to any issues or inner workings of the car. It’s hard to find honest mechanics within the car repair/maintenance industry but these guys are honest and mean completely well all of the time. They have the customers best interest in mind. I would totally recommend this place if you’re in the area or nearby for your car needs.
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January 2024 by Howdid Igethere
Camr in for a nail in my tire, ended up having to replace my w of my tires. AL helped me out very much, and was able to order/install thr tires the SAME DAY, Thanks firestone and AL. I'll be coming back
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January 2024 by Southern Scoops
We are from out of town and needed assistance. They had Amazing Customer Service. The Fastest and Nicest Employees Al was fantastic and very friendly and knows his business. Would definitely recommend
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January 2024 by Matthew Morris
I brought my car in for a simple tire rotation and balance. The man that helped me told me, in his opinion, I needed new tires and other minor work done, with an estimate of around $1,000. I told him I didn’t want all the extra work done, I simply wanted my tires rotated and balanced. He told me to take my car somewhere else. I made sure to confirm with him that he was refusing to perform the services I was asking for and was turning away business. He claimed “I never said I don’t want your business, but you should take your car somewhere else”. I was shocked at this. Makes me wonder if management is aware that they have an employee who’s turning away customers who disagree with his assessment. Guess I am taking my business and every referral I have in the future somewhere else, what a shame.
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December 2023 by James Zuniga
I had a great experience with Boca Tire and Auto - Firestone. They installed the tires I bought for my car quickly and professionally. They also explained to me why I could not use the metal valve stems I brought in for them to install. They said that metal valve stems are not compatible with the aftermarket wheels in my car, and that using them cause a leak. I appreciated their honesty and expertise. The tire disposal price was also very reasonable, less than other places I have been to. The only thing to note is that this place is a private Firestone, not a corporate one, so they could not perform the lifetime alignment I had purchased with the corporate Firestones. This was not a big deal for me, but it might be something to keep in mind for other customers. Overall, I was very happy with the service and quality of work at Boca Tire and Auto - Firestone. I would highly recommend them to anyone looking for a reliable and affordable tire shop. Thank you!
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November 2023 by Ray Bernal
If you haven't noticed lately, customer service and genuine concern are a thing of the past. Good to know you can still find a shop that knows how to take care of their customers. Highly recommended!
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October 2023 by George S.
I've trusted Al with service since 2008 in Boynton Beach and now with Scott in Boca. He has never sold us unnecessary things and frequently saved us money from Dealers when we kept vehicles beyond warranty. EVERYONE we refer to Al thanks us. I passed on Dealer FREE oil changes and preferred to keep our relationship with Al. Batteries, Tires, AC repairs, hoses and the like. Making customers not just sales.
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October 2023 by La Vida
Great customer service!. Al, the Manager is awesome, knowledgeable, helpful & communicative.. He is like a consultant, you not only get the service , but you feel comfortable getting it.
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September 2023 by william scalise
My daughter is a college student at FAU, and her brake light was out. She had the light because when the other one needed changed, 2 bulbs came in the pack. She went in there to see if they could change it for her. They wanted to charge her $75 to change the bulb! Way to try to take advantage of a young female college student. Way to go guys!
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August 2023 by John C.
I wouldn't even give them a 1 star rating, I had gotten a car wash, and wanted to wipe my window down, and then see what tire tread I had left to see if I needed new tires, as I have been having traction issues in the rain, I pulled in and as I was wiping my windshield down not even 30 seconds after I got out of my vehicle in a parking space, some gentleman in a gray shirt started to yell at me from inside the shop and proceeded to walk up rather aggressively yelling at me I can't be doing that here to leave, he wouldn't even let me explain I was there to have them check my tires to see if they needed to be replaced, completely shocked at the treatment received there I wouldn't go there who knows how they treat your vehicle if that's how they treat a potential customer.
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July 2023 by Faneisha L
Do not Go Here!!! This location has the rudest employees on earth and disgustingly rude to women. I’ve been hung up on, called honey, sweety, baby and pretty much the things men shouldn’t call women they don’t know! This was the closet location to where my car was located and he turned what was already a nightmare into a bigger one! The phone number on their profile is inactive and always says they’re closed, I was yelled at and told I would be charged Storage fees I was never informed about, the pay link I texted only works for certain type of cards and at this point im questioning if the work will even be done right! Do NOT GO Here!!! Take your money somewhere else!!!Review Update; I went to pick my car up and I was verbally disrespected when I arrived by AL. When I drove off I took my car to the Gas station and it would not pump gas; I took my car to another Mechanic that stated the Pump was damaged where the gas goes: I can only assume Al put a whole in it to teach me a lesson. I called back to let them know what happened and they stated why mess up your pump we don’t fix those and we would’ve damaged your tires so you’d have to buy new ones from us! I couldn’t believe Scott said that; I’m reporting this company to the better business Bureau and I know they damaged my car
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July 2023 by D E
Their a independent store, not a corporate store and the same pricing and perks do not apply however, theirs no where online or within their directory that is informing the customers before having their vehicles towed their. Even though the staff is honest and transparent.
