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November 2023 by Lu B.
Sales associate was wonderful. Knowledgeable friendly, helpful, knew her merchandise Manager? Rude, condescending, ignores you once you look like you will purchase. Ignored me when I left with my purchase. I am returning the bag today, 3 days after the purchase because I'm fuming at his attitude, I haven't even taken it out of the box! No more Gucci, Boca
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September 2023 by Lucia Campos
I recently purchased a pair of sunglasses from Gucci. They seem to be too large for my face and fall off, so I called and asked if they could be adjusted. They said they could be adjusted in the store but if it is a major issue then they would have to be sent out for a repair.So I went into the store and tried to let them know of this situation but was immediately told NO and told to go to a sunglass hut to have them fixed. I again tried to ask them why if they were purchased at Gucci? And they just again told me no that I should go to another eyeglass store.They did not even let me show them my product and I felt that I was sent away because I wasn’t making a big purchase :/
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August 2023 by Richard Allen
Store manager is absolute trash! Terrible customer service. My pregnant wife was given a hard time Javier some little man who wouldn’t let her return the gift I got her last week. He was rude and spoke down to my wife. We will be filing a complaint with corporate. This behavior is completely unacceptable in a high end shopping environment.
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August 2023 by Jacquelyn Isanuk
My husband bought me a pair of sandals for my birthday and when i tried them on at home they were too small. I’m pregnant mind you so my feet are swollen at the moment. The manager Javier wouldn’t even speak to me but told his sales associate that he won’t return them because they’ve been worn. I tried them on at my house and that was it so i tried to explain i didn’t wear them and you would see damage to the bottom of the shoe if i did. This is the condition i received them in. After insulting me for about 15 minutes he agreed to give me a store credit. He wouldn’t even look me in the eye and continued to yell over me when i spoke. Awful customer service and awful experience. No one even wants Gucci anymore!!!!
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July 2023 by David L.
Horrible horrible service. I have never been more uncomfortable. I've shopped everywhere and this place was the worst. I wouldn't even give it one star.
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July 2023 by Gabrielle Gurrieri
Logan is the person to see at Gucci. He is beyond amazing and helpful when picking out pieces. I’ll only see Logan when I shop at Gucci and I highly recommend you do the same.
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June 2023 by Gabrielle “Gigi Ingold” Gurrieri
Logan is the person to see at Gucci. He is beyond amazing and helpful when picking out pieces. I’ll only see Logan when I shop at Gucci and I highly recommend you do the same.
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May 2023 by Andel Sinanan
Worst ever experience in a Gucci boutique. Carlos is so incompetent and rude. NEVER to go to him.
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May 2023 by Ariel
Don't shop here unless you want to deal with horrible customer service. Carlos and Justin specifically the main reason why I do NOT shop here. They are sorry excuses for sales reps. Their attitude is a terrible turn off. Carlos helped my husband with a purse for me before and of course, thirsty for more sales, he gave him his number in case we needed help with purchases in the future. My husband texted him multiple times, just for him to read the messages but never respond, but yet he kept posting items for sale on his whatsapp story. What a pathetic joke. Do not contribute to their pockets, they genuinely do not deserve it. I will stick to my online shopping. Also, the store does not have a fitting room and you will have to try on clothes in the hallway to their stockroom, how ridiculous. Don't sell clothes if you don't have a fitting room. This store needs to close down. Sorry excuse for a store and customer service.
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May 2023 by Ariel S.
Don't shop here unless you want to deal with horrible customer service. Carlos and Justin specifically the main reason why I do NOT shop here. They are sorry excuses for sales reps. Their attitude is a terrible turn off. Carlos helped my husband with a purse for me before and of course, thirsty for more sales, he gave him his number in case we needed help with purchases in the future. My husband texted him multiple times, just for him to read the messages but never respond, but yet he kept posting items for sale on his whatsapp story. What a pathetic joke. Do not contribute to their pockets, they genuinely do not deserve it. I will stick to my online shopping. Also, the store does not have a fitting room and you will have to try on clothes in the hallway to their stockroom, how ridiculous. Don't sell clothes if you don't have a fitting room. This store needs to close down. Sorry excuse for a store and customer service.
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April 2023 by TurnKey Asset
The store is not set up as a high end store. The service is extremely poor. They don't even have a proper fitting room, you have to got in the stock room to try on something which is extrememly shameful as other staff members are in there working aswell. The mangement & staff sucks especially Carlos & Justin. I refuse to go back here. You guys should take pattern from Luis Vuitton just opposite. I would only be purchasing my products online moving forward.
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April 2023 by Elizabeth G
Thanks to Luis for being so kind and gracious during my visit to your store. He was very helpful and friendly despite my eccentric mother and I relishing our long-awaited shopping day a bit too much. Lots of giggles and silliness on our part, but Luis was a delight and very professional. Many thanks!
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March 2023 by Elizabeth Grill
Thanks to Luis for being so kind and gracious during my visit to your store. He was very helpful and friendly despite my eccentric mother and I relishing our long-awaited shopping day a bit too much. Lots of giggles and silliness on our part, but Luis was a delight and very professional. Many thanks!
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February 2023 by Gail Phillips
I visited Boca Raton location 1/3/23, to return used shoes sold to my son in-law. I exchanged them for another pair and never received, I was told they were delivered and then, found out I was the wrong customer. Today, 2/4/23, a month later I still don't have my shoes nor money. Be very careful at this location when traveling. Oscar was my salesperson and what poor customer service
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February 2023 by Mr Daddy
Snazzy joint at Town Center Mall in Boca Raton. Trendy, high end yet more affordable than its surrounding competition. The store is nicely run, organized and maintained. I was immediately assisted and guided through the entire sales process. Bought a pair that I lovedddd - wife Hated them ?? so I only managed wearing them a couple times but I enjoyed the whole shopping experience here nonetheless.5 star location & cool swaggerific items!
