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July 2024 by Iuliia Bogdanova
Everything is done on time and like I wanted. Excellent service.
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June 2024 by Marcie Butters
I brought in 2 pairs of NEW Alice n Olivia leather pleated trousers, I needed 2 inch hem cut alterations. On the white pair & black pair. I had them hanging In plastic clear garment
safe bag with hanger clip protector covers to ensure these pants would come back brand new as they were when I left them at Magic Tailor. We looked over the pants together after she pinned them to agree the brand new condition of the pant, no ink, stains or stitching out of place for me to
leave them in that condition I told her that I was concerned with her work area and placing white leather on a table with pens & she assured me she’s careful & I’ll be thrilled In a few days when I pick them up. A few days go by , I receive a text the pants are done, I arrive and immediately see blue ink on the
Leg of the WHITE pant, I see brown hanger clip marks on the white waist, the hem was done poorly & splitting on one portion
of the hem, I was very upset as these pants are over $425 each & now the white ones have an ink
Line & missing clip protectors which was given by myself at drop off. Penny called the owner Javier who didn’t answer, I emailed him &
He told me to leave the pant & he’ll take them to his Miami factory to be fixed like new. He said it would take 3 days, after 3 days I called. & no one knew when the pant would be back and they knew I had a special event for these pants but could care less. They
. Said I’ll have them Friday AM all fixed, I went Friday and no pant, they said they made a
Mistake but Saturday AM they’ll be ready & perfect! I really needed to know because if they were not perfect I had to re-order another pair for this special event. Saturday morning I go to pick it up & they DID NOTHING but trim the horrible hem that was splitting, the ink line stain still big & blue & the clip hangar marks still there. Basically they LIED., wasted weeks of stalling with no intention of rectifying their negligence plus charge me $50 for the shoddy hem. Penny who works there felt embarrassed took
Pictures of the horrendous work they did & documented everything to send to her boss. She called me & said Javier admitted he’s Liable & wants the pants again so he can PERSONALLY take them back to the factory in Miami on the following Monday, the funny thing is he had NO intention of this fallacy as he wasn’t in the country, I emailed him 4x only to be IGNORED. If you care about your CLOTHING, don’t want to get ripped off DO NOT USE MAGIC STEALER TAILOR! They’re horrendous, unprofessional & a liar which hurts me to say, I have all the documentation of the lies which I’ll be posting since he has NO INTENTION OF REPLACING my expensive leather!!
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May 2024 by Adam Hasiak
Owner steals high end clothes. Had multiple items "disappear" 1k Canadian Goose Jacket, custom shirts. DO not go to their establishment. There is no accountability for the owners whatsoever. My mother-n-law mysteriously had nice dress "lost" as well. Stay away.
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March 2024 by Jackie F.
Wonderful Taylor fixed a couple of my items very quickly did a great job. Nice people.
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January 2024 by Diana M.
This place is legit. Really great work and not too expensive. I brought my elderly mom's nasty cover blanket that she had not washed since she bought it 6 years ago. She told me not to wash or dry clean it when she went out of town, as I expressed a desire to improve the smell of the room. She said if I ruined her pretty Florida blue blanket I better go into witness protection. But I'm a bad kid who doesn't listen, so I took it to this highly rated establishment to try my luck. The people taking it were very friendly and understanding of my desire not to have to flee the country because my mom's blanket got ruined. They did an AMAZING job- no dry cleaning smell at all!!! The blanket looked (and smelled) amazing! The price was even more amazing, and they folded it up and gave me a nice little carrier so it wasn't all over the place. My mother was pleased with the results as well, so I'm still with us, for those that were wondering.
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November 2023 by Melissa B.
they have ruined so much clothing! this is the last time i let them touch a thing again. please use another dry cleaner.
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September 2023 by Uri Rendon Owner, Pure Brokers LLC
Great customer service… Love, working with the ladies at this location!
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May 2023 by Petunia S.
If you want to see your dollars magically disappear - get your alterations done here. The prices are not posted anywhere to see and once you have your garment on they tell you the price - easily 3 or 4 times more than ANY tailor I've used in Boca. Having an event and a strict timeline, I reluctantly agreed thinking they must be extra good. When I picked up the dress - there was a note that they weren't able to hem it properly because of the particular type of fabric (rubbery scuba) but that they cut it shorter with a scissor and left the unfinished edge. I said fine, please refund me the difference in price. At which point they said - on no our minimum is $95, there is absolutely nothing we can do. We had to use special scissors to cut the bottom off your dress. There you have it folks - cut your own hem with your own special "scissors" at home and take the family out to dinner or go to Nico's tailor a few blocks away and pay $20-$30 for a full alteration with proper sowing and all.
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January 2023 by Max J.
Over the course of one month I brought shirts in for be laundered. On two separate occasions they lost a shirt. One was found 2 weeks later. The other never showed up. During the 2 months they were trying to locate my shirt, they showed me at least 8 other shirts to see if any of them were mine. They weren't, but this means that they had at least 8 other customers missing their shirts as well. After 2 months they finally agreed that they weren't going to find my shirt and offered me a store credit. I explained that I wouldn't be able to buy a replacement with a store credit. Then they offered less than new cost because the shirt was more than 3 weeks old. Again, I am not replacing the shirt they lost with a used shirt. I prefer to buy new clothing. If your clothing is important to you, you may want to avoid this cleaner.
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December 2022 by Hannah Howland
I brought two pairs of pants to get hemmed. It was simple just too long. Needed one pair hemmed for vacation and the other for work. I paid $50 so i assumed It was going to be good quality for that price. When I picked up you can see the stitch was already coming out. I said something and they fixed it. I wore it once and the stitch came out. Nothing happened for it to fall out but somehow it just fell out. So dissatisfied and disappointed especially after spending $50 don’t come here!Service: Alterations
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November 2022 by Brad
NO, NO AND NO. There are 3 other places within a mile or so, DO NOT go here. I was a long time customer for years, but no longer! They lost one my shirts and I got the run around for 3 full months. 3 months, a dozen or so calls with NEVER one return or follow up call. "We'll call you right back" - never once did that happen. And every call I made I received the same answer- "What, you still haven't been reimbursed? I'm not sure what happened, let me call the owner." Over and over and over again. On top of all that, we had agreed on a reimbursement value of the shirt at the very beginning of $50. On my last and final call I was then told the value was only $35. Either way it doesn't matter because nothing ever happened. Finally I had to go to the BBB. This/that should have never happened. Totally unprofessional and inexcusable. Go somewhere else and have a nice day.
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November 2022 by Steven Schlau
Overpriced tailor
Didn't use their services
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November 2022 by Sharon Griffin
Stopped by today. I am traveling and needed a piece of navy blue thread to mend my dress for tonight. Could not find any to purchase. Noticed the wall of thread that was in this store. The clerk most graciously gave me a good length of thread with a smile and kindness. So wonderful, great service.Service: Alterations
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November 2022 by Ava A
The only magic with this place is when you pick up your stuff and for no reason it's 20% more than the receipt they gave you when dropping off. You'll get "yeah, it was a mistake, sorry about that". And that's all... Don't give them your business! Plenty of honest places in the area.
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October 2022 by Ava A.
The only magic with this place is when you pick up your stuff and for no reason it's 20% more than the receipt they gave you when dropping off. You'll get "yeah, it was a mistake, sorry about that". And that's all... Don't give them your business! Plenty of honest places in the area.
