**Poor Customer Service Experience at Depot Office at Boca Raton”
09/16/2024 5:15.to 5:26pm-11 mins talking.
I visited the Depot Office today at 5:15PM to pick up 12 booklets, as I had received a message earlier stating that my order was ready. When I arrived, there was an employee, her name I believe is Basha and another woman having a personal conversation. I approached the employee, gave my name, and asked if my order was ready. However, she insisted that I needed a confirmation number, even though the message I received didn’t include one.
Despite explaining this, the employee continued to insist on the confirmation number. I tried contacting my company, but no one was available. I even messaged the CEO to obtain the confirmation number, but I didn’t receive a reply. After 13 mins waiting, another customer approached me and asked if I needed help. I explained that the employee couldn’t find my order.
After the other woman, who was talking with the employee, left, I asked again if she could check for my order. Surprisingly, she found it—12 booklets, just as I had mentioned. The whole situation was recorded on the Depot Office’s video cameras.
I find it outrageous that I had to wait so long because the employee was engaged in a personal conversation instead of assisting me. When I finally received my order, I thanked the other customer for drawing attention to the situation, as she also witnessed the employee chatting rather than helping.
This type of customer service is unacceptable, and I hope the management takes steps to ensure this doesn’t happen again.
I tried to send an email to
[email protected]But I was blocked by company.
