Quest Diagnostics offers a range of services, including COVID-19 antibody testing, routine lab tests, pediatric specialty, glucose tolerance tests, and more. The business is located in the W Boca Square Shopping Center, two doors down from Target and across from the hospital. The facility has ample parking, and the check-in process is easy. However, some customers have reported issues with appointment management and staff punctuality. One customer had to reschedule an appointment due to a delay, and another experienced a long wait time in the full waiting room. On a positive note, several customers have praised the exceptional service provided by the phlebotomists, particularly Ryan and Annette, who were described as fantastic, amazing, and gentle. One customer's 8-year-old daughter, who is terrified of needles, left the appointment feeling confident. While most customers were satisfied with the test results, one customer experienced a longer than usual turnaround time, which led them to consider using a different lab provider in the future.
I was very good assisted by Ngoc. She was very calm and friendly.
August 2026
I’’m extremely scared of needles luckily NGOC took my blood I didn’t feel anything,she was so gracious and polite GLaile she calm me down !!!
August 2026
Annette was fabulous! I love coming to Quest in West Boca on state road 7. Very clean, welcoming staff . Thank you for making it a pleasant experience each time I’m there!
