REI is a store that specializes in outdoor gear and clothing, catering to both new and experienced outdoor enthusiasts. The store offers a wide selection of products including hiking boots, camping supplies, sneakers, hats, windbreakers, and electric bicycles. Customers appreciate the quality of the gear and the variety of items available for outdoor enjoyment. A key highlight for many visitors is the helpful and friendly staff. Several reviews mention the knowledgeable employees who provide excellent assistance with product selection and answering questions. Staff members like Alexis, Cassie, Kay, Daniel, and others are praised for their kindness, expertise, and willingness to help customers find the right gear and discounts. Many customers feel welcomed and valued thanks to the attentive service. However, some reviews note inconsistent experiences. While some found the staff to be very helpful, others experienced less engagement or difficulty getting assistance, especially in certain locations. Issues such as limited help with trying on boots, unhelpful trade-in policies, and feeling that customer service has declined at specific stores are mentioned. Overall, REI is known for its quality outdoor products and enthusiastic staff, making it a popular destination for outdoor gear shopping. The store’s commitment to customer satisfaction and the passion of its employees are often highlighted as reasons to shop there.
You'll get crazy if you like outdoors and adventure :) :)
May 2026
Not the biggest variety of REI, but still the most motivator outdoor store as always
April 2026
Just had a great experience working with Brad to find the right hiking shoe for my upcoming Camino Santiago hike. He was very knowledgeable and the store had a big selection.
