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November 2023 by Wolf G.
After revisiting this Bloomingdale's a couple of times since me and my Mother's last visit which was not up to their high standard, it gives me great pleasure to report that Bloomies is back, hence two additional stars! Although we had a subpar experience buying cosmetics about a month ago and almost swore off shopping at Bloomingdale's, we decided to come back here thanks to a good promotion and needless to say, we are glad we did! As always, we find the shopping atmosphere to be luxurious and that there is a wide selection of high quality products. As me and my Mother looked around, she thought about getting some costume jewelry and lo-and-behold, my Mother found a couple of earrings that she really liked! What really set the experience apart was Justin, the associate who helped us as he was fabulous! True to Bloomingdale's standard and possibly exceeding it, he was warm and genuine in personality, was knowledgeable about the products, and very patient. Once he helped my Mother found the earrings she liked and at a great price to boot, he then saw that my Mother had a Bloomingdale's promotional card. Since it was invalid the first day we went due to being for a few days later, Justin offered to store the earrings my Mother liked for a few days so we could get them at the sale price, which was wonderful on his part. A few days later, we returned to Bloomingdale's and since Justin would not be in until later, Mariana assisted us. Like Justin, she proved to do an excellent job thanks to her kindness and excellence at her job, making for a wonderful shopping experience! As for other employees on our two recent visits, they were wonderful as well with shout outs going to Star at the Chanel Counter and Doris in the Men's Department. As far as the problem employees we encountered in my previous ** review, I did not see them, so it is possible they left the company or we just did not see them? Nevertheless, thanks to our much improved shopping experiences with the Bloomingdales at Town Center, we will definitely return!
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August 2023 by Olga S.
Disgusting service in the cosmetics department (Dior). I came in today to buy some things like powder, foundation and maybe something else. The seller offered to help me and I agreed. We have started to make a choice. I asked her if they had everything in stock. She said - yes! As a result, when she made up me and we chose it, the circus began. One is missing, then the other. they started offering me Chanel, which I don't need and I don't know how it will be on my skin. I was ok to order online. The seller checked out a foundation and one of the powders. As a result, it turned out that the main powder was out of stock and it was impossible to order it online. I asked for a refund for the second powder because one does not work without the other. They could not make a return, they called somewhere. I was shocked because I spent a lot of time on this and my family was waiting for me. They said they couldn't get online manager. I had two options. First, call yourself. Naturally, I don't want to do it, second, wait. I asked a supervisor. They also said that have to call. I went to another seller and ask supervisor immediately. When I came back to Dior, the woman calling her supervisor was there. She promised me that the money will be returned and in general they are on hold. By that time, I no longer wanted to buy anything from them. because they are liars, not educated, have terrible service and not respect customers' time. They all cover each other, making fools out of clients. The supervisor said that it was just the seller's mistake. No. they just wanted to sell me what they want, not what I need. They don't respect customers. I perfectly saw their faces and ridicule. the supervisor also said that this is always the case and that something is not available. I asked why they do not do inventory, why they put on display something that is not there. she said that it is always like this, such a business. Seriously? they do not think how to improve the service, they think how to cram it in. I wasted a lot of time on this disrespect and lies to the client. They couldn't even order online. I know very well how the sellers lie, so I was outraged that they let me go without my goods and a return receipt. Who in America believes in a word? Let's see, there is a possibility that they will withdraw the money, because I never received the return check. Don't go there because there are silly sellers, a supervisor who is on the side of the seller, not the client, and an idiotic return system. They could have saved my time but decided to make money and thought I would skip it.
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June 2023 by Nancy Jesaitis
Maybe someone should answer the phone. No voicemail even, for almost one hour, multiple test during the day. Eventually the call gets disconnected
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March 2023 by Betsy S.
Well, I had a decent expereince by the time I left but the beginning was not so good. I had ordered a dress online and I needed a different size. I asked where to return it in the store and they said anywhere. I asked Morane to help me (she is on the 2nd floor) - and she was less than helpful. Apparently, my dress is from "The Koopla" area and we had to walk over there. They did not have the dress in other sizes (only large ones) so I had to return it. Basically, she practically told me she couldn't help me. Another employee stepped in and had me look it up on the app. we were able to return it. I then was browsing and ended up finding a beautiful dress that was on sale. When I went to use my loyalist money, it didn't have all the money in it and I was concerned. So I called customer service, and they told me because I returned my dress, some of the loyalist money wasn't there (Makes sense-but no one told me that). The customer service person also told me not to use the loyalist money until everything in that order was going to be kept because otherwise they take money out (I still have another dress backordered). So Rob felt so bad for the way everything was happening and all of the time I spent that he gave me 10% off my purchase. Smart move and I will be back!
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December 2022 by Christine D.
Recently visited the Boca Raton store and had the gracious help Julia and Lunine (Bedding department). We were on a mission finding a price on decorative pillows I really wanted to purchase for my client. The pillows were perfect and so were these 2 ladies! I review all the time about customer service and when it is great, it should be noted. I was grateful for their help, professionalism and patience. There was no way in heck I was leaving that place without these pillows! lol! Yet again, I was a very happy Bloomies customer! Happy Holidays! Best ....
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September 2022 by Michael S Harmon
Always a great department store
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July 2022 by Jeramy M.
I ordered a couch back in FEB of 2022. They estimated it would be at the warehouse in 120 days... well here we are 5 months going on 6 and it STILL hasn't reached the warehouse. I called 3 days ago and spoke to someone on the phone who informed me that my couch has arrived in New Jersey and will be at the warehouse early next week. Well today I received an email stating that my couch is not at the warehouse and won't be until August!!! Are you kidding me? I canceled the order and will never purchase anything from Bloomingdale's again.
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February 2022 by al disare
they sell items
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December 2021 by Steve Mormina
Great place to shop!!! Going back ?
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November 2021 by Lucia D.
Great department store. If you're a #tourist see customer service for offer. All department stores have perks so if you choose Bloomingdale's the more you buy the more you save or you could buy nothing and save more. If you prefer to buy and use your triple point days wisely you get lots of points. The managers are very helpful and this store has some great employees in every department.
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June 2021 by Duke DeAndre Richardson
Bloomingdales is a lifestyle store focused on delivering custom customer service and luxury brands,. Space NK cosmetic absolutely fabulous, go have lunch on the third floor great customer service and yummy food.
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January 2021 by Andrea U.
It's the closest Nespresso shop & the walls of pods are impressive. The staff is knowledgeable and the computer system seems to be updated. They have all of the Nespresso accessories such as cups, pod holders ... Disappointed we purchased without sampling the amaretto pod; others sounded interesting too.Unfortunately the machines are not here and the sales people with the machines are not as knowledgeable. There also does not seem to be a great selection, there were only four decaf pods and one is being discontinued. We were told that we could order online through Nespresso and do a quick pick up. They did not honor the Bloomingdales credit card.
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January 2021 by Judy S.
This is a beautiful mall. It's huge and clean. I noticed that in the parking area they are offering Corona virus testing. This particular store is great. The attendants are very friendly and ready to be helpful. I specifically like fragrance section. I am always pleased.
