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December 2023 by Kacie Woody
I love Sephora but I will avoid this location from now on. Awful vibes and no help, far from the typical experience at Sephora. The associates I did see were visibly grumpy (maybe there was some drama between them?), and it seemed an inconvenience to have someone grab my pick-up order. I planned to shop and purchase more items while there however the obnoxious jokey singing of Christmas songs and whistling was absolutely unbearable. No one asked if I needed help, no one said hello or goodbye, the shelves and tester products were really gross. I think this one has fallen far below the standard I’m used to seeing. I will brave the mall for the better presentation and service of that store going forward.
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October 2023 by Nerissa R.
I prefer this location than the one in the mall. It's less crowded and the staff is really friendly.
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October 2023 by Alani Reznik
Absolutely LOVE this location and the customer service is amazing. Alan and Brianna are the best!!!! So professional and very quick to find what I need (and I’m there often) absolutely superb customer service :)
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October 2023 by Lynn K
I love this location and staff! I thought stopping by on a busy Saturday nobody would be able to assist me but that was far from the case.
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September 2023 by Erica Villalba
I went to this store in search of a product that I couldn't find in the store where I usually go, the service there is terrible, none of the advisors wanted to help me, because they were busy laughing and talking about their lives.
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September 2023 by Carmen N
I had an unpleasant encounter with two employees at Sephora. I attempted to return two unused items and felt embarrassed as they inspected the items in front of other customers. Despite the items being completely unused, they insisted on only accepting gently used products. Eventually, the manager intervened, verified the items were untouched, and confirmed my claim. Despite my affinity for Sephora and its products, both of these pricey items were disappointing, and the poor customer service from the employees left me feeling ashamed for returning them. This experience has deterred me from returning to the store. Unusually, my return was only offered as store credit, a departure from my previous experiences with Sephora's return policy. Given the distance I had to travel to the store and my understanding of a 60-day policy, I believe customers deserve better treatment. The way these situations are handled greatly influences the overall customer experience.
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July 2023 by Elizabeth Linderman
Very nice store and everyone was so helpful
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June 2023 by Charming Yesenia
Sana was very helpful with matching my foundation. She made sure that it was exactly what I was looking for! :)
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April 2023 by Teddy R.
Just don't expect any help or recommendations here. I've only had 2 women who actually cared to help me here. Every other time, I get ignored. It's a fine place if you know what you want, but if you have any questions, I'd suggest looking online.
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March 2023 by L.A. T
Great new location, with the added benefit of avoiding the hustle and bustle of the mall.Medium sized store with good checkout line setup - the store front is aesthetically cool too!
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February 2023 by Jeff Johnson
Amazing products.JeffSafe Home Management
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January 2023 by Giulia D.
Horrible customer service and rude employees. A 1 star rating is being generous for this location.
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December 2022 by Mariah “Sundance” Hoffman
Alan is the best! Every time I walk in he’s right there to help me, it’s crazy, I’ve never seen anything like it. I swear he just make the whole experience for me. <3
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December 2022 by Barbara Heller
I had a great experience once again at Sephora! This location has two great managers: Stephanie and Alan were kind courteous knowledgeable and very helpful!! They made me feel not like a number but an actual human being! Great work at making a corporation feel like a friendly small town shop! Love it! Keep up the great work!
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December 2022 by Hannah Buckels
I purchased a Beauty Studio service with Amanda and had nothing short of an wonderful experience. She was friendly, knowledgeable and answered any questions that I had. I will only be booking appointments here with Amanda - she is an excellent addition to your team as she goes above and beyond expectations and standards.
