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December 2023 by Bebe W.
I have had the most unpleasant experience at the Sunglass Hut located in Town Center, Boca Raton Florida. First, when I entered the store I was not greeted. No hello, no how can I help you?I wanted to return the sunglasses I had bought less than 24 hours before from another Sunglass Hut in the same mall. The manager said "go to the same store you bought it from". I said I have back pain and I am here please process here. She took 10 minutes spraying, cleaning, and at times using her fingernails to inspect the glasses. Then when I asked "what are you looking for"? She said, "there is a spec on these lenses, I can't accept damaged glasses". There was no spec and the price tag was still attached to the arm.I went to the same store I bought them from and returned them in 2 minutes,.The receipt says "EASY RETURNS"! Not really.
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November 2023 by sharon snow
The staff were all friendly and helpful, but Jagger was exceptional. He went out of his way to find the sunglasses we were looking for, while suggesting other options. He was also extremely personable, and we enjoyed chatting with him. His manners were impeccable, and the store is fortunate to have this young man providing such excellent customer service. Thank you Jagger and the two young ladies that were also present helping us.
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June 2023 by Kathy Dow
Fantastic experience the sales girl was so fantastic. Im from Maine and I am going to the store up there and purchasing sun glasses for my family.
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May 2023 by Terrye.Harris
The service awesome, she was helpful and personable In the selection process!
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April 2023 by Kathleen Brandte
Sarika is exceptional! She asked me the most important question and brought me to the area to try on sunglasses. I purchased them and I am thankful that she did not hurry me or waste my time. Thank you Sarika!
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January 2023 by s sharpe
Terrific experience with a salesperson named Maya, found exactly what I was looking for and more, she was a real gem
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January 2023 by Vincent & Deborah DeGregorio
salesperson Krystal was pleasant knowledgeable informative and very helpful couldn’t ask for a better experience
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December 2022 by karina lashkova
The lady that helped my boyfriend and I was nice! We were originally looking at at sunglass at the macys one but we’re glad we stoped at this sunglass hut.
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September 2022 by KELLY PASSEROFF
This Sunglass hut is the best. The customer service is by far fantastic. They are always there to help and assist in every way possible. Love our (3) pairs of glasses!!!
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September 2022 by Dwarak c
Excellent service by Isaac. Patiently detailed me the different options and helped me in choosing the right sunglasses.
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May 2022 by mindee h.
DO NOT BUY FROM THIS STORE! I tried to return a pair of sunglasses within the return period due to noticing a defect with the lenses after trying them on at home. The sales associate denied my request saying there were scratches on the lenses that are not there. After leaving the store I see this is something they do to multiple people and i am upset I did not read these before purchasing. I have never seen a store with such bad customer service
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April 2022 by Liz Ashe
Excellent Service, top brand choices and convenient location right next door to Macy's. If they don't have what you want in the store, they order them for you and deliver them to your home! What else would you want?
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November 2021 by Phillip H.
I tried to return a pair of sunglasses that I bought 2 days prior and had never used and they denied the return stating that the lenses were scratched. I did not see a scratch on the lens but the associate insisted that there was. I called the store where I had originally purchased the sunglasses who informed me that other stores lie to deny returns so that they would not take the negative hit of a return.
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October 2021 by Rob S.
This company is terrible. They have misleading and deceptive sales practices. They sell you a 250 pair of sunglasses and advertise 30 day no questions asked return policy on their website and in the store. This is not true. I took my glasses in within 3 weeks and they declined my return for a small scratch. I spoke with the store manager and their corporate office. They literally don't care about customer experience and look for any way to decline your return. They refuse to honor their no questions asked return policy. They actually asked many questions. I Will never ever shop here again and I suggest you do the same.
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May 2021 by Sharyn Levitt
Friendly, knowledgeable and helpful staff.
