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November 2023 by Drew Disbury
Great wash and the unlimited is a good deal. The interior details are too busy now a days. I usually just vacuum and go. They do a great job when I do use the detail service.
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November 2023 by evan sohn
I have been trying to cancel my membership for the past two days now. Whenever I enter the correct information on the correct link/site that they provide to you to manage your membership it will not even let me cancel it and says everything is invalid when I entered everything correctly, and it seems like they don’t want you to cancel your membership by any means. I am trying to not get charged for next month because I am trying to cancel, so maybe one of you guys from management can help me out. The only reason why I got the membership some young kid wouldn’t leave me alone for 30 minutes when I just wanted an eight-dollar car wash and he wouldn’t stop talking and let me go on without purchasing a membership from him so I just ended up purchasing it to shut him up. Do better by your customers and don’t allow employees to force memberships on you and not take no for a simple answer!!!
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October 2023 by Gustavo N.
Car wash is average... but customer service is TERRIBLE. I have been trying to cancel my monthly membership for 2 cars, because I moved out of the city,b but they don't take action and their phone support system doesn't let you talk to anyone... I sent e-mails and didn't work as well. DON'T FALL INTO THE MONTHLY MEMBERSHIP TRAP !!! YOU CAN'T GET OUT !!!
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October 2023 by Skyler F.
express car wash is the correct place to be in need of a quick clean car wash. consisting of perfect employees that match the service. receiving great big smiles from XANDER every time I enter. it's like he knows I'm coming to get my car washed once again. so purchasing the unlimited car wash pack I'm able to keep a squeaky clean finish throughout the week. knowing that every month I make my moneys worth. only costs me 69.99 and I go 3-4 times a month.
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October 2023 by Naomi
Went to this car wash two days ago and as always it was a great experience. Xander was super nice and had a smile on his face when he checked us in and sent us ahead into the the car wash. Thrilled that they provide towels that are always clean to dry off my car and nothing beats the perk of being able to vacuum my car for free. Love this place and I’ll always come back because their service is sensational!!
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September 2023 by Joshua Batista
My personal experience has been very positive. The staff are helpful and willing to go out of their way so you can have a pleasant experience. I went to get the car wash today and Xander in particular was very helpful in helping me with detailing my car. I would recommend this place to other people.
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September 2023 by Dominique Edwards
I absolutely love the customer service of the employers here. They are always friendly and always paying attention to the small details on my car.Today I went and was introduced by Xavier (I think that’s his name, I took a glance at his name tag). He was humorous and greeted me with a smile.I also appreciated you all taking the time to check on the vacuum section. That was my first time seeing anyone going over to that side. Again, there goes Xavier asking everyone we’re they okay and checking to make sure the vacuum lines were clear of debris. He deserves a raise.Until next time….Service: Vacuuming
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September 2023 by Amanda Mills
On August 15th I went to get my car washed and detailed. I also renewed the unlimited membership. My car was damaged while trying to get on the track for the car wash. It made a bad noise and the guy still gave me a thumbs up to proceed. On my drive home I kept hearing a noise to find out the cover over my wheel had been taken off. I called the manager and left a message as well as sent an email and no one responded. I am canceling my membership and appalled at the lack of customer care!Services: Auto detailing
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August 2023 by Yglette Charles
Really poor service. They don’t take the time to clean the inside thoroughly. You can use them if you want to just go through the tunnel to wash the car, but don’t waste your money paying for inside. Also, no one answers the phone for customer service…Services: Auto detailing
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August 2023 by Robin Hartman
Gotta say Xander is your best associate. Period. He has all of the best qualities to become an extraordinary salesperson. Specifically, in outside sales. I'm not sure if he is part of your sales team, but he has real talent. He is very excellent with the people. He knows how to smooth things over and talk to you, man, to a man. I'm giving you 5 stars for him. The car wash needs improvements. I have been an express member for years. So please attend to the what needs attending to. I don't like driving my care through 2 or 3 times to get It clean. Vacuums need to be high pressure 24/7,Robin- Blue Lexus is 350. Thanks
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July 2023 by Paul A
The initial attendant was very pleasant. She convinced me to join the Unlimited Club. The low rating is for the person doing the work. I noticed he wasn't as enthusiastic as the person working next to him, nor was he as thorough.After he was "finished", I asked him if he cleaned the inside of the rear window. I already knew the answer since I observed he never opened the rear door of my SUV. When I opened it, I noticed he didn't vacuum the rear of either.As I was driving home, noticed the windshield was not well cleaned. The dirt buildup outside the windshield wiper's zone was visible. When I got home, I looked closer at the wheels, very disappointed at the job not well done.Contemplating canceling the Unlimited plan.Services: Vacuuming
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July 2023 by Jose R
Awesome car wash and great experience. I have been a customer for 10 years and they never disappoint. Addys is always very attentive and super friendly. She makes you feel like you are part of the family.
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July 2023 by Jorge Carbayo
The worst car wash ever. I'm never going back, and if you don't want your car damaged, like my beautiful Maserati did. Stay away from this place! On top of that, when I pointed out the damage to the manager, he had the nerve to call me, my son, and my daughter, liars. Stay away from this place. The bottom guide rail in their car wash did this to the bottom of my car.
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July 2023 by Juan Carlos grisales
The customer service of Addys is supreme, she makes express carwash experience awesome... I have been a customer for years and still loyal!!Services: Clay bar treatment
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July 2023 by Dennis Maza
Miss Addys is very pleasant and makes sure I get what I need to get done to my car. Always has a smile and makes sure I know all services provided and will recommend any additional services my car may need at the time.Great employeeService: Auto detailing
