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August 2025 by Rebeca Rodriguez
I had a disappointing experience at this UPS store. The customer service person, a red head (so I don't get someone else in trouble) was extremely rude when I asked about the $7.99 fee for printing an Amazon return label. When I inquired why it was so expensive, he suggested I could print it at home on a regular sheet of paper and just tape it to the box. However, when I asked why I couldn't do the same at the store and other inquiries, he just kept repeating 'ma'am, it's $7.99' without any further explanation. He did this about 12 times, no exaggeration. It felt like he wanted me to feel like an idiot, quite dismissive and unprofessional.
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July 2025 by Angelina Soccodato
The employee working today around 4:30pm was very helpful and patient.
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July 2025 by Ebony Henry
Trevor Fox always goes above and beyond to provide exceptional customer service during every visit . He makes sure every customer is acknowledged upon arrival and extremely helpful.
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July 2025 by Claudia Keane
Trevor and Joey were so helpful and kind! It was my first time in, and they were so welcoming!
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July 2025 by Mr. Anthony
UPS store owner only provided me with an option to send envelope (10x11x0.1) roughly 1 ounce with USPS expedited shipping ($55). In with there is another more affordable option which is USPS priority shipping which can range from $18-23 depending on destination. I feel extremely offended by this gentleman actions for attempting to overprice and not provide options for customers.
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June 2025 by Jack Valente
Trevor was not only extremely knowledgeable, but also very personable and helpful. Made the whole shipping process very smooth and easy. Will be returning!
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June 2025 by Paris Zadoorian
The employee Trevor Fox always makes my experience a wonderful one! A fantastic employee and an even greater human being! For that reason alone, I would refer everyone to this store and if you are looking for a fast, efficient, and joyful experience. Thank you Trevor!
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June 2025 by Michelle Santarelli
An amazing level of customer service! I entered the store right at closing time regarding an emergency with a package delivery. Trevor stayed after hours to problem solve and help me with a situation that didn't even directly involve the store! Thanks to his compassion and work ethic, I was able to have a situation fixed that I was unable to fix on my own or through the customer service number. Fantastic culture at this store!!!
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June 2025 by Mike Visnick
I shipped the package here today and a gentleman named Trevor helped me. It was a very smooth process and I have to say I left the UPS store in a better mood than I arrived. He helped me understand certain aspects of my complex order and was just a good vibe all around. Very professional. Highly recommend this location for shopping.
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June 2025 by Jason Nunez
I have been coming to this store for years. Trevor is always courteous, helpful and in a great mood. In addition the store is clean and I am typically in and out quickly. In a day where customer service is fading Trevor continues to be awesome.
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June 2025 by Aztek Ploquin
Staff is super friendly, welcoming and accommodating! Highly recommend this location over others in the area.
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June 2025 by Robbie Palmiotto
Nonexistent customer service and very rude. Go to the other location on 2nd street to save your frustration even if it is a bit further away.
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May 2025 by Andrew Hunter
This location seems to find a new way to lose my business each time I go in there. Eight dollars to print a label and another eight dollars to use their tape is a bit over the top for a shipping business.
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April 2025 by Jami Rice
This location can get busy, but any line moves quickly due to the assiduous efforts of their amazing team! No matter what attitude customers bring in along with their packages, Trevor greets each with respect and kindness as he efficiently serves their needs.
I was genuinely surprised to read the negative comments and low reviews. I have only experienced superior service and heard accolades from other customers in the store. Perhaps the negative reviews result from of a lack of patience and empathy towards this hard working and caring staff.
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April 2025 by Brenda Berch
I am always greeted by Trevor with a big smile and a How are you doing. Makes my day.
