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June 2025 by Robby Robinson
Great store and service. I’ve been using this UPS for 2 summers now and the employee team has always been extra helpful, quick and polite.
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June 2025 by Carmela
employee Maria was awesome!
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January 2025 by Assel Baiga
Very rude and not professional customer service from Cristina. Wasn’t even able to talk politely.
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January 2025 by Natalie Baker
On December 27, 2024, I visited the UPS Store located in the Polo Club Shops at 5030 Champion Blvd, Suite G-11, Boca Raton, FL 33496. I had a few returns to process. Upon arrival, I informed the owner that I would step up to the counter once my labels were ready to be scanned so she could assist other customers in the meantime and avoid holding up the line.
Unfortunately, the owner made an error by placing the wrong label on the wrong package. I requested her to retrieve the package, which was in a gray envelope, explaining she didn’t need to read the addresses for each one. She became increasingly frustrated and eventually told me she had the right to refuse my business. She also suggested that next time, I label my packages outside the store before coming in or to take my packages elsewhere.
During my visit, I also noticed her being impatient and raising her voice at an elderly customer. The customer needed to call her daughter-in-law to confirm an address for a holiday trip and pleaded for the owner to show a little patience.
This isn’t the first time I’ve experienced rude and disrespectful behavior from the owner and her sister, who I believe also works there. This kind of attitude is no way to run a business and certainly does not align with the high standards expected from the UPS brand. Their behavior only personifies their lack of professional and class.
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January 2025 by David Kaleky
1. Long lines, help is slow. No one comes to help , but stay on back.
2. Dont buy shipping labels there, unless you want to pay over double vs online sellers,
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October 2024 by Alejandro Riquezes
Great Service at the UPS Store
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September 2024 by Linda Reale
Excellent Service .Very accommodating.
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August 2024 by louise caron
I have been to many UPS locations and have rarely had any problem whatsoever. They are usually helpful and ready to solve problems like printing a label from an Iphone. If you want a brick wall, this is your go-to location. There are 3 no-can-do's in this particular location. Whatever you ask like printing a label from an iphone, they will tell you it just doesn't work. Then, if you send them the label via email, they will again tell you they can't open the email. This has never happened and I've done it at many locations around the country probably more than 50 times.
Are they that incompetent or are they just nasty? This is anyone's guess.This the ultimate no-can-do UPS location and you will sense it the minute you walk in. They kind of have it stamped on the door. Good Luck!
ADDENDUM TO THIS REVIEW:
Today August the 14th/24, one day after this 2 trip fiasco I went to the UPS location on west palmetto rd. I was in and out in less than 3 minutes. A very pleasant, professional young man did not understand why they could not print this "corrupt" label from AMAZON.
This is what professionals do, they solve problems!!!!
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August 2024 by Ajay Kumar Samudrala
I’m an international student at one time I’ve ordered one Amazon product but I don’t know how to return but ups set me stress free y their directions.
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June 2024 by Erika Vazquez
Manny is the only person there that is professional and friendly. I will only go to him moving forward. There is an older woman there who seems to be new that has given me attitude every single time I go there to drop a package off. She must be very unhappy with her life to treat customers the way that she does. She really should not be working in any social environment with that kind of demeanor.
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February 2024 by Myles T
Last month I gave Ryan one set of headlights, one headlight and car parts in 3 separate boxes. I gave him 2 UPS labels from my account. I specifically gave him instructions on which items were going where and I repeated myself 4 times. I paid well over $100 for him to pack, label and get it out. Yes over $100! Here we are 3 weeks later and the car parts went to the wrong location. I went into the ups store today and he would not take fault at all on any of this nor an apology. He wouldn’t do anything in the beginning. So I told him produce me a label, so I can get the parts from the wrong location sent to the correct location. I’m taken back at how he handled this and I don’t think I’ll be back here again.
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January 2024 by Logan Pardell
Arrived at 3:58 pm today (Saturday) and despite posted hours of closing at 4 pm, they refused to let us in. Poor service.
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January 2024 by Michelle Glassie
They are the best UPS. All of the employees are great but would like to give a shout out to Maria - who will go above and beyond. Thank you.
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October 2023 by B Alzahrawi
My experience was fast
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September 2023 by Taylor Swift
Ok nice people quick. Cards and office supplies but nothing special
