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March 2024 by Kimberly Blair (Kimmy)
Returned a package that was NEVER sent back, was told by the store that return to sender mail cannot be tracked so in other words it’s lost. What happened to my package.?????a complete disgrace.
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February 2024 by Cecilia Bailey
Always very kind and helpful! They also take usps returns ?
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December 2023 by joanna
They are mocking people in the back and God forbid you bring there a return from Amazon. They also charge more than other locations. Shame on you!
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October 2023 by Dina Bloch
In the 5 months we have had a mailbox here they have lost two packages. Mark is literally the worst. I have called to say a package was delivered and someone was coming to pick it up, he told me “I am here alone, I’ll do what I can”. That meant I didn’t get my package. I called today and got an excuse that their system was sending out multiple messages about package receipt after I explained I got three receipts and 2 packages. When I suggested they send clients an email he complained they would have to send 300 individual emails. I told him they could automate it. He then told the next person in line he could help them, proceeded to not listen to me and I let him know what absolute great customer service this was.When I called I asked for a manger and he told me he was one of them. Well, he was not the manager I would have wanted to speak to. And if management thinks he is perhaps I need to find a new mailbox.
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July 2023 by Zs Dimension
Mark and Phyllis are amazing, always working hard and going the extra mile for us. Thank you for your continued excellence!!!
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April 2023 by Rojina Ghezel
Terrible experience here, the guy Mark is extremely rude and unhelpful. He gets frustrated so quick with a terrible tone. Refused to take back my package in its original form, all I needed was a little tape and he told me that I need to pay for tape. I returned another item with the same package and condition last week with another lady at that location and she took it. He kept insisting that I need to properly package it while the item was in the same exact box that I received it. I have had problem with him every single time, few times when there are others working with him they end up helping out but GOD when he is the only one, worst experience.
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April 2023 by Adrix
⚠️DO NOT GET YOUR PASSPORT PICTURE TAKEN HERE⚠️This review is based purely on the passport picture service. I got my picture taken here for my passport. When I went to the post office around the corner to send out my paperwork, 2 of the postal workers agreed that the pictures was too especially around my eyes. I had to spend another $15 to have the post office take a new picture which turned out MUCH brighter and clearer.
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April 2023 by Eric K.
Everytime I have a closing and need my documents notarized and scanned over, I head over to this UPS store. They always have two notaries available (Mark & Phylis). Mark and Phylis go above and beyond by helping me print hundreds of pages, notarize, ans help me scan them back over. They are great!!
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March 2023 by Ali peltz
i’m writing this literally right after walking out of this location. I just went in to ship out one singular item, which was a dress, and after it was packed into a bag to be shipped, the lady at the front desk (didn’t get her name but whichever woman was working at 6pm on 2/28) made a snarky comment under her breath saying something along the lines of “after i already packed it” after i cancelled the order because the price to ship it out was nearly $20 and usps can do it for nearly half the price. super unprofessional and just wanna say that just because you packed one item into a bag doesn’t mean you can make some comment after doing your literal job because i cancelled the order.
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January 2023 by Jackie F.
I'm a small business owner and have been regular customer at this location for over 2 years. Mark and Phyllis have always gone above and beyond to help me and my partner by answering any questions, and making sure our packages are scanned in and sent out quickly. I'm there a few times a week (or more) and they always keep the line moving smoothly and quickly and they are so patient with everyone. My business depends on fast and efficient shipping and I am so thankful for this local UPS location because it makes that possible!! So happy to have them as part of our extended team.
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September 2022 by van van
The worst experience I’ve ever had at a UPS store, the gentlemen at the counter with the tattoos, (I didn’t catch his name) had the worst attitude, he was terribly rude to me when I asked to give me the shipping options, the prices by the way are outrageous! Do yourself a favor and do not use this store.
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August 2022 by lazzandra c
Yeahhhh not the best experience. Yeah that guy Mark front desk ( beard , very short , some tattoos…. People already complained about him in previous reviews). 2 encounters with him. In person & over the phone. Doesn’t know how to talk to people. Doesn’t matter if it’s busy or whatever the case may be, there’s a right & wrong way to talk to people. He needed do better. bad experience will not be going back again unless he quits or gets fired.
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July 2022 by Judi Siegel
Since visiting this Boca Raton, Florida location numerous times, I feel compelled to seek other UPS locations. Each staff member I have encountered is ALWAYS unwelcoming, rude and seems to want to be doing something other than SERVING me. And the owner-what a poor attitude-no wonder your staff is pathetic- get over yourself!
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June 2022 by Jordan M.
Best UPS store. So reliable with the kindest workers. Printing service is great too !
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June 2022 by Tony Herrera
I go with 2 boxes and one label because the big O store says I can. I get to the store the owner says no. I’m about to blow a gasket. He tells me to call. The O send me another label. Here we go, how much to print the label? NOTHING! The other ups store, which is walking distance, charged my wife $3 for a 6” piece of tape! This gentlemans answer,“we’re here to resolve issues”! I don’t care at what price gas is at, I’ll take the hit and continue to go to this gentleman’s store!
