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March 2024 by Ryan Sibley
Complete scam place wish i could leave zero stars.I came here last night at 7pm after driving over 2 hours due to traffic. They refused to let me get my belongings out of my totaled car . They kept saying it was policy to get anything after 6. Then proceeded to tell me if i gave them 100 dollars they would let it slide. Then when i called them out they said it was policy and pointed to a sign. The sign said gate fee friday and saturday lol.. it was a wednesday..Also the 2 dispatchers and one of the drivers were drinking tequilla. While working management should watch the cameras because I'm prettysure thats illegal. It was around 7pm feb 21st if youd like to check
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March 2024 by Thomas Wieland
When I couldn't get help from anyone else they came and helped me. Friendly and professional service
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January 2024 by Phat Pun
A lot of these one star reviews are purely subjective and don’t include important facts such as customers being rude and/or just angry that they have to pay for their actions.In palm beach county it is 177$ to hook up to a vehicle and 7.50 per mile, as decided by Palm Beach CONSUMER AFFAIRS, not any tow truck company. That is why it get expensive. If anybody has a problem with what they have to pay. They can complain and leave their silly one star reviews at the Palm Beach Consumer Affairs Google Review page, and after that they can make sure to Drive SAFELY and think things through before abandoning their vehicle and/or property on the side of the road while it obstructs traffic.There are always details that are conveniently missing from these one stars reviews that unfairly attempt to paint (on a bad canvas) an ugly picture about Westway Towing of PALM BEACH or Westway Towing of BROWARD and their respective employees.While not perfect, their law enforcement response times are always second to none and other calls are processed in a timely manner in the order that they are received so that employees can and do their jobs to the upmost of professionalism and respective caliber. Any other tow company that claims to have the same are frauds like the customers that they serve. ?
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January 2024 by Devin Vance
Fast and courteous service
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September 2023 by Sharon C.
This is the most unprofessional company I have encountered. They have a contract with the local police department to tow and store cars that are stolen and abandoned. When your car is stolen, you have to deal with the police and insurance and all of the related nightmares and it's incredibly stressful and upsetting. When you go to retrieve your car from the tow lot, the last thing you need is to deal with people like the ones at Westway towing in Boca. They were rude, uncaring, and flat unapologetic for their behavior. They didn't show the slightest ounce of compassion. To top it off, they take advantage of the situation and hit you with a ridiculous bill that is highway robbery taking advantage of an already horrible situation. We didn't have a choice, but to deal with this terrible company, but if you have a choice -- AVOID AT ALL COSTS! Shame on the police departments for contracting with such a horrible company!
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September 2023 by amber teed
Trying to charge someone approximately $375 for 1 mile tow is disgusting, disgraceful it should be Criminal! I was a dispatcher for years and this is just outrageous and greedy. I would stay away from this place.
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September 2023 by D D
I wish I could give a zero! Absolutely horrible despicable service. Just hope you never need to deal with these rude unprofessional people! Run!
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August 2023 by Brian Thelot
Lowest tier of service a person could get, regardless of how one comes to need their service. 1. A stranger should never drive another’s vehicle while smoking. 2. There should never be a case where the tow yard cannot track or place your vehicle. Vehemently disappointed, but what else is new?Service: Car towing
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August 2023 by John Tamburello
My Blazer was stolen and recovered by Boca PD. The vehicle was towed by Westway. Excellent staff. Very professional.
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July 2023 by Thomas M.
my daughter walked away from her accident with Non life threatening injuries but her car was a total loss. Thankfully the car was towed by West Way Towing. she met Jeff in the towing yard and he gave her the most clear explanation of the process as well as great recommendations. Jeff also had the car at the body shop that day. As a father I can't say enough how well Jeff treated my daughter and made the horrible situation bearable!
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July 2023 by Art of Ayurvedic Cooking
A racket through and through Theyll show up just before you've had an accident with bared teeth and pounce on you informing you that you have no choice but to be towed to the Boca pound where you'll have the privilege of paying 28 $ a day plus 300$ mysterious charge that they refuse to explain F...ing vultures .
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June 2023 by E K
Broke down on the express lane, Miguel our driver was earlier than expected and extremely helpful and understanding. He helped make a bad situation a little better and was very polite and professional.Service: Car towing
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May 2023 by South Florida EV
Towed from Boca to Delray, the company was very quick with arrival times and they were phenomenal with communication. Got it done ASAP. Being a car business and dealing with a lot of tows this has to be the best company and the only company i will use from now on out. Above and beyond service.Service: Car towing
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May 2023 by Jackie D.
A driver of one of their tow trucks was in the lane to go straight, and I was to the left of him in a lane to turn left. He decided he wanted to turn left also, and proceeded to run me off the road into oncoming traffic, or else get completely annihilated by the truck. He had the audacity to honk at me afterwards.
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April 2023 by Cassandra Noel
Great experience, pasquale is the best!