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April 2023 by Gigi
Loved it, upgrade was SUPER! Used a cargo fan...perfect.
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March 2023 by Gigi Calvin
Nice truck
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May 2022 by Mary V.
What a good experience. I needed to rent a cargo van going one way, with pick up in this area and return to the Houston, TX area. Easier said than done, until I investigated Budget Truck Rental. Booking was super easy, since I did it on their website. Pick up location was so convenient -- less than a mile from the location where I was staying. I called the week before to confirm the vehicle would be there. Staff was very friendly and assured me that I would have a cargo van at my scheduled pick up time. Arrived shortly before the designated time for pick up. Paperwork was all ready and van had already been assessed and marked for existing damages. Clear instructions on operation and gas tank location. Added a driver in a snap and we were out in about 15 minutes. Van was as clean as can be expected, in good working condition and exactly what we needed. I contacted many other van/truck rental agencies (all of the national ones) prior to contacting Budget. None of the others had a van within 50 miles or one that could be rented one way. I'm glad I checked out Budget, because it worked out very well and I was very pleased with this location.
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April 2021 by Julie LaPera
Worst experience, they don’t even deserve 1 star. Reserved a truck at this location and went to pick it up and was told there’s is no truck to rent. The guy was rude and didn’t even try to rectify the situation. Called Budget directly and was told we would get a return call in 2 hours. No return call!!!Poorly managed and will never use Budget again.
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July 2020 by George Zuniga
DO NOT RENT FROM THIS PLACE!!!! I had a confirmed truck rental, i received an email confirmation immediately and another the morning I was to pick up truck. So I had a very important move and when I show up, I encountered the most obnoxious and rude attendant I've ever faced and I am 61, not only did they NOT HAVE A TRUCK his response was abusive ....use Uhaul far superior....I can see why Budget is going under the service is horrendous. STAY AWAY!
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February 2020 by blue iris
We rented a truck a week ahead. When we went to pick it up, they had given our truck to someone who had just walked in that day. He said he'd called and when I checked, it had been 30 min prior and we were already on our way. It was the only day we could move. The man at the counter finally gave us a truck, that wasn't in good shape but we made it work. We wasted at least an hour or moving time there. On top of that, we were repeat customers. Next time, we'll go somewhere else.
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November 2019 by Patrick Janson
If I could give no stars to Budget I would. I had the worst experience of my life with Budget and I am still going through this nightmare almost two months later.
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October 2018 by Annette carpenter
Very polite very helpful
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August 2018 by Brandon Hatton
Worst experience ever! Reserved a truck for our family move from Florida to Tennessee. Called.2 weeks ahead & reserved a 26ft truck with my credit card. Got email confirmations repeatedly leading up to the date, telling me to show up at 9am for pick up.
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October 2017 by Randy E
Terrible experience. You get what you paid for. Reserved a truck for a 1400 mile drive. Called the day before to see if I could pick it up earlier in the day, and was informed matter-of-factly that they did not have a truck for me. The guy's attitude was poor, and he connected me to customer service to try to find another truck. The closest one they found was an hour and fifteen minutes away in Port Charlotte. Once there, it took me an hour and a half to get out the door because they only had one girl working the counter. Also, if you think you are going to skip their $130 insurance scam, you'd better be prepared to answer 7 or 8 questions like: "What is the maximum gross vehicle weight to which my personal coverage applies?" and "What are the maximum limits of liability coverage on a commercial moving truck which my personal policy will cover?". After calling my insurance company, it turns out I was covered - but I could see most people were paying the $130. That is BAD MARKETING - shame on Budget. Finally, the truck was worse than typical rentals: no cruise control, a speed governor limiting you to 77mph, fuel economy was 10mpg (12 foot truck, about 70 - 75mph) and the "whisper-quiet" cab was incredibly loud. I had to wear ear plugs the entire trip. Next time I will rent from Penske or Uhaul.
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July 2017 by Dylan Opper
This was a terrible experience. Went to pick up our truck at the time we reserved and the store was closed. When I called the manager he said he was at lunch and didn't seem concerned at all. He told me he was at lunch for 45 minutes whether I want to believe it or not. He told me I could leave if I didn't want to wait. He was extremely rude and it makes me never want to rent from budget again. My recommendation is go to UHaul. Would have saved you a lot of trouble!
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April 2016 by Tiffany Gossett
I showed up with my reservation on the morning of my move, to be informed that they had zero trucks available, and would not have any trucks available that day anywhere. They had already put a hold on my credit card. They did not make any attempt to contact me by phone, email or text. I would never use budget truck rental again. U-Haul saved the day and found a truck for me, and we're kind and courteous all throughout my move. Budget lies and makes zero attemp to right the wrong.
