This CVS in Bonita Springs is a busy, well-regarded pharmacy and retail store open seven days a week. Customers consistently describe the entire staff as friendly, helpful, and efficient. The store is always neat. Staff members are noted for going above and beyond, such as helping a customer secure a discount when the website was down, expertly navigating insurance for an early prescription refill, and taking time to show a customer how to use available coupons to save money. In one notable instance, an alert employee intervened to stop a customer from falling victim to a financial scam, preventing a significant loss. This action was specifically commended as demonstrating exceptional proficiency and care. While the store is often very busy and the hard-working staff moves quickly, some customers encourage others to practice patience. The location offers prescriptions, vaccinations, COVID-19 or flu tests, personal care items, pet toys, and snacks. Customers can also join the ExtraCare program for deals and rewards, shop weekly deals, or use free pickup and delivery services.
Well staffed, busy and helpful pharmacy staff if one is patient when there in person. The automated phone service has improved; but, the text service is wanting improvement. For a small CVS, it is well stocked and the manager is open to suggestions.
December 2024
The manager was able to get my 25% off the entire purchase while the CVS website was down. The store is always neat and the entire staff is always friendly and helpful.
October 2024
On vacation here and forgot a medicine from Massachusettes. No problem. Got my insurance to approve early at no extra cost. Masshealth/ wellsense insurance. They were quick and efficient.
