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March 2025 by Allison Fortuna
Excellent service, I recommend them, they have good promotions!
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March 2025 by Simon Smith
Excellent service!
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March 2025 by BigButtDemetrus
VERY good service! Good prices! They helped me with what I needed
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March 2025 by Lucia Gaspar
Excellent service, they helped me pass my information without problem
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March 2025 by Elder Roche
My wife gets me a new phone here, the process was fast and they gave me a great bundle, explained and answered all our questions.
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March 2025 by MARIE CHANTAL ROCHE
Great prices and bundles
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March 2025 by John Parks
Less than a week ago, I purchased a new Motorola phone with a case and a screen cover. I watched the service agent apply the cover and it looked like she had a hard time sealing it at the top near the camera lens. Two days later, I put the phone in my pocket and that area wasn't sticking to the phone and got caught on my pocket and cracked. So, I went back to this Metro PCS office on old 41 in bonita springs and brought it to the attention of an agent by the name of Yolhber, who looked like he just graduated high school. He instantly tells me that it cracked from keys and he wasn't going to replace it. I tried to remind him that I just purchased the phone. He says, "no, that's from keys". I didn't know what keys he's talking about but in any case, I wanted a new one put on, so I looked at him and I said " I want a new one put on". Without hesitating, he looks at me and says, " you can want all you like, but your not getting one. That's an unbelievable way to do business. He must hate his job because I wouldn't hire a disrespectful punk like that. I walked out before I lost my temper, but I had to say something about Yolhber. I'll never use that location again.
Follow up... I had to use a different location to get another screen cover put on. 28 dollars more. Incredible.
So, after reading another review on here, where someone said that they were tricked into thinking that the boom box was a gift for buying a new phone, I looked at my receipt. Well well well, ... There was another charge in there for one hundred and six dollars for the blue tooth speaker. I went back to the store on old 41, in bonita springs and tried to return it. The woman working there said that they took the money off the price of the phone and they would not take it back. Then the girl that actually put the original screen cover on the phone and "sold" us the speaker came out of the back room where I guess she was hiding and I told her about the screen cover. She actually looked sad. She should find a new job before she gets corrupted like the others. Or maybe it's too late.
In any case, I'm finished with that particular Metro PCS location. Maybe the service all together.
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March 2025 by Floridalma Coy Maquin
Yolbher and his team are excellent customer service
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March 2025 by Mamut Bufalo
Yolbher was very friendly and had a very fun energy
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March 2025 by Mateo Butz Butz
The best metro store without a doubt, coming here for 6 years and always the same excellent service
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March 2025 by Igor Alejandro Plotnikov Ascanio
Good service, thank you Yolbher and Don Diego for your support
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March 2025 by Gabriel Gramajo
2 years with metro and coming to the Bonita store, always Yolbher with very good promotions and customer service
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March 2025 by ABNER Lopez
Very friendly sellers! They deserve a review
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March 2025 by Eulalia Francisco Mateo
One year with Metro and I always go to this place to make my payment and they always greet me with a smile. Yolbher gave me 3 tablets each with internet for only $15 a month for my children! Excellent service
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March 2025 by Eva Resnick
Salesman Yolbher definitely is a 10/10. i will recommend this Metro for everyone that I know, just coming from Verizon and never going back there
