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March 2025 by TF Farrow
Easy to access .. was quite a few people waiting but they kept it moving at a reasonable pace.. I highly recommend you make an appointment online or you may have to sit a while.. check-in is a easy process the waiting area was clean and neat.. I would had given 5 stars if the techs drawing blood had a bit more personality.. they were polite but definitely not friendly..."a smile goes a long way""
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October 2024 by Alyssa Gaines
Came at 2:55pm to get lab work done as they don’t close till 3pm. I was just here the other day for another test and they didn’t lock the doors until 3 and they were taking clients until closing. When I arrived at 2:55pm the doors were already locked and a worker came out and said “sorry but we already put everything away so you have to come back”. I fasted 12 hours for this bloodwork and you’re telling me you closed earlier than you were supposed to so now I have to come back? To top this horrible experience off, the employee told me I have to come at least an hour before closing to get blood work done. It does not say that anywhere of their website or their doors. Very unhelpful and unprofessional staff. Do not go to this location.
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August 2024 by Sandi Makowan
I was not advised of my appointment
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July 2024 by Kimberly Martin
DON'T LIKE QUEST FACILITIES BUT HAVE TO USE DUE TO INSURANCE. I had the choice to wait in my car upon arrival and be notified of when to come in by text. I had service in the parking lot, but inside your building I had NO signal. I didnot receive the text message in my car or in your facility when my appointment was ready. I had to tell a tech calling a patient in. SHE DID NOT LIKE THAT! YOU NEED OFFICE STAFF AVAILABLE OR TELL YOUR TECHS TO BE MORE RECEIVING OF PEOPLE WHO NEED HELP BECAUSE YOU HAVE NO OFFICE STAFF! I told her what happened and she said "We tried texting you must message would't send." I told her that I am here, and after a confused moment she said she'd tell them I'm here. She ended up being the one to draw my blood. I have Verizon mobile, and no phone service in your facility. YOU ALSO NEED WIFI. Also you have a huge pothole around a sewer infront of YOUR facility that could puncture a tire! Put a cone out front. I hit it hard. BEWARE THE POTHOLE IN THEIR PARKING LOT!!
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July 2024 by Roger Britz Sr.
Easy to communicate for an appointment and the staff are always very nice and polite
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June 2024 by Carlos Leyva
The staff are really nice and professional.
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June 2024 by JuicyMk5
totally love the experiece
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June 2024 by Sandra Valerio
9550 Bonita beach rd
Valerie was awesome. No wait
Friendly experienced and went out of her way
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June 2024 by Gregory Partanio
If you have an appointment you still wait an hour past your appointment time , when we finally got to see someone they said they didn't have the order . Ridicoulsly poorly run lab.
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May 2024 by Tarry Tillery
The staff is very nice people
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May 2024 by Cathleen Countryman
The "system" was down when I arrived for my appointment. The waiting room was overflowing with patients. Nobody was communicating so there was a lot of confusion. I waited for two hours and I had an appointment. It was terrible!
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May 2024 by Margaret Rohn
Satisfied with service
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May 2024 by Pericles Luvisotto
I schedule my appointment.
It was fast and easy as always.
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May 2024 by Sabrina Coogler
Literally such a terrible experience! Two people specifically daniella and rebecca were there when i was getting my blood drawn and they were so grouchy. Kept coming into the room i was in with the lady valerie who was drawing my blood and kept being so disrespectful to this poor employee! Do not come to this quest! Ill be going to the one in Fort Myers from now on. Valerie did amazing and they are lucky to have her talent and smile.
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May 2024 by Robin Weeks
Valerie at the bonita springs office was friendly and didn't hurt me. She took the anxiety out of the visit!
