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February 2024 by Leonardo Félix
Poor customer service, I purchased a paddle board and the glue is separating at the seams.I tried to call them multiple times and I also emailed them but they never answered the phone and neither replied to the emails. How
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October 2023 by Lori Kim
Everyone at Surf 9 has been wonderful. My paddle board had an issue (I thought was just cosmetic). They replaced it immediately. My family and friends have been jealous of its beauty, stability and easy handling. A great product from a reputable company. Thanks L:)
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September 2023 by Brett Elliott
Excellent customer service people who have really responded and tried hard to fix the problem with the Performer SUP bought at Costco. We had a problem with a delaminating board that they replaced immediately. We are now on our 3rd replacement board and it has delaminated on the edge worse than the others. I have just sent them another email. I would actually like to get rid of them and get my money back.
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October 2022 by Jonah Kalter
Evan at customer service was very eloquent with his vernacular and quite the professional. I would give him a 10/10 if he, himself, were on Tripadvisor. But he is not a location. He is a person. A good person.
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August 2022 by Retired RVer Kelowna
Tried for a couple of weeks to get ahold of someone to address two of the Billy Boards delaminating. Have tried calling and emailing to no avail, very poor customer service
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July 2022 by Alanna Brizzi
I had a couple issues at first but their customer service team has been very helpful with solving them. Great company.
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December 2021 by Todd Cofer
I am a huge fan of clever product design and when I finally purchased a Body Glove iSUP I was so impressed with the product that I hunted down who designed it and I am now inclined to write the first review of a product EVER.The small details, from the cooler strap-downs to the GoPro mount are insane and the ease of inflating/deflating the Performer 11 make getting on the water a breeze. The most fascinating (and fun) innovation of all is the hook on the front of the board to place a ski rope which has lead to many fun weekends with the kids behind the boat.The staff at Surf9 and whoever designed this iSUP deserves a drink, a raise or both - they made an awesome iSUP. Great work.
