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November 2023 by Katie Pinkham
Hearing metal on metal is scary for anyone, after getting several $1,200-$1,800 quotes from other service centers near by , positive reviews to Tuffy tire and Auto gave me a sense of relief knowing these were the people to call! Carl, was super informative over the phone. Upon arriving I was attended to immediately after the customer in front of me was done being taken care of. The quote I received over the phone was the same I was told when arriving. Carl was honest and told me to wait before he could agree that the car would be serviced due to availability of the parts needed for my brake and rotor servicing. What was to be 2-3 hours of labor , I was out the door in little over an hour. During the servicing the mechanic took it upon himself to inform me of the severe condition of the brakes, he spoke with professionalism, respect, and super confident! From previous shops, I was scared to see the bill and hear the outcome. I went in with the need of brake pads and rotors being changed and I left with exactly that! Nothing more and nothing less! I was charged the exact amount that I was quoted twice, over the phone and the initial in person quote, not a penny more! I had my worries of my front brakes taken care of as the mechanic looked them over without hesitation even after he had finished servicing my car. Before leaving another assistant reminded me the importance of having brakes in better condition. Not only from my personal experience with them, but witnessing how they interact with other customers I can boughs that this is the place to go for your auto needs! Thank you guys for exceptional customer service and maintenance! -Katie R.
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November 2023 by Ciera Porter
This place is amazing! Not only are they honest but , they are fair with price. Staff is knowledgeable and will go above and beyond for you. Highly recommend!
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October 2023 by Sheri Kern
I had the best experience at this location. My jeep was overheating. On the way to work, and I went to these guys scared to death. They were so nice! They went out of their way. They looked under the hood and they got me fixed up within 12 hours and the price was really affordable. The owner went out of his way. Stacy was amazing and Carl was such a knowledgeable man. I really appreciate you guys so much. Thank you. Please trust these guys. They are a good group of people, trustworthy and hard workers.
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October 2023 by Debbie Hanson
My husband and I have had the best experiences at this Tuffy location thanks to Kris and his team. We are both fishing guides and when our tow vehicles need to be repaired, it can mean loss of $ and business for us. They always get us in as quickly as possible and take great care of us. Thank you so much Tuffy crew in Bonita Springs!
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September 2023 by Cindy & John
We are very satisfied with the work that was done on our Nissan Pathfinder this week.The rack and pinion steering was replaced and they found another issue they made us aware of after checking a (service engine soon) light, which was the cooling thermostat sticking, so it was also replaced.The lady in the office was very nice, as well as the manager and owner. Sorry I didn't get anyones name, my hubby talked with everyone.We recommend this location and will continue to have both our vehicles serviced here.Thank you!
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September 2023 by Christine Sands
I bought 4 new tires and as usual service was great. I trust Chris and his crew.
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August 2023 by perry fusco
Well, I just went to Tuffy and I got ripped off. What they’re for a wheel alignment. They told me everything in the front and need to be adjusted. Tie rods and rocker arms. Which I understood because everything was newer and my mechanic does not have an alignment machine. I paid $280. Just called Midas . They would’ve done everything for $159. How do these people sleep at night ? I wish I could make $280 an hour.Service: Wheel alignment
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June 2023 by Beth Anne Algie, RN
It took me 2 weeks to get an appointment to evaluate and fix my car issues.They asked if I'd be dropping off or waiting. Waiting. I arrived in the morning 15 minutes before my appointment. They told me what was wrong and said they could START on my car in about 5 hours. Is THIS their understanding of "appointment?" One I waited 2 weeks to get? UPDATE: Tuffys lied on top of everything in their response. I spoke to their front office person at length and made an appointment to have my car assessed AND repaired that day too for what they found in the evaluation. When found giving very bad customer service, they responded with a lie to change history to make them look better. HORRIBLE.
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June 2023 by Bill T
Stacy in appointments and Carl are the best! Friendly greeting and honest, careful repairs at a very, very fair price. They're busy for a reason! Make an appointment for your service work... Recommend!
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June 2023 by Chuck Hugan
Carl was very happy to share his knowledge and gave me a plan to repair the issues. Very busy shop, but they all seemed to be glad to work there!
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June 2023 by Beth Anne A.
I had to wait 2 weeks for an appointment in June (off season). I was asked if I was dropping off or waiting. Waiting. I needed an alignment, tires, and oil change. When I arrived on time for my early morning appointment, I waited. After an hour they told me they could start the work on the car in about 5 hours (later in the afternoon).I felt like I was in a Seinfeld episode. I don't think they really understand what "appointment" is. I left.
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May 2023 by Charles E.
Brought my 1969 Jaguar XKE in to see if they would replace my master brake cylinder. Flat out said no. They had many old American cars there for repairs but refused to even consider working on mine. The master brake cylinder is in the same place as older American cars, and mechanically would be about the same effort to install. Service shops now a days are getting very selective because they have enough work and don't mind turning you away.
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May 2023 by Craig
Seems like a quality place, I met a nice lady at the desk. The price for 4 tires was a little high, so I didn't use them. Would consider getting a quote on repairs in the future, maybe give them another try.
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April 2023 by Stephen Whiting
Finding a good mechanic is on top of everyone’s list and if I lived in Naples or Bonita Springs Tuffy Tire Center would be my shop! I live in Miami and a few months ago, my wife and I went to visit my parents at their assisted living community in Naples. On the day we were scheduled to return to Miami, my adapted Van (I’m a quadriplegic) starting leaking oil and emitting unusual squeals so we took it to an auto shop. This auto shop did not have the wherewithal to resolve the issue and told us to contact another larger one. When we spoke with this other one, they told us they were completely scheduled and would not be able to help us for several days! We didn’t know what to do because we had to get back to Miami that same day. Fortunately, the mechanic at the second auto shop told us about Tuffy and said to give them a try because they were very good. When we got to Tuffy, we were told that they too were completely scheduled but upon learning that we had to get back to Miami that evening they went out of their way to check the problem and resolve the issue with an interim fix until we could see a mechanic in Miami. While waiting in the hot sun, they even brought us some bottled water! Afterwards, my wife and I looked at each other and remarked how wonderful it is when you come across warm and kindhearted people in our hurried world! By the way, they filled my radiator which was dry as a bone and didn’t charge us a cent for spending at least 45 minutes working on my van. Thank you Bonita Springs Tuffy Tire Center!Services: Oil change
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April 2023 by jen scott
They didn't service my car because they don't work on Volvos. But, I was very impressed with Stacy's customer service. Full parking lot, full waiting room, ringing phones, and she was calm and friendly with each and every customer. She even tried to help me find a mechanic who could work on my car.
