The Best Western Heritage Inn & Suites is a reasonably priced hotel that offers a convenient location just off the main road. The rooms are generally clean, with comfortable beds, though some guests have reported a damp smell. The pool area could use some attention, as it was not found to be very clean by some visitors. The hotel's staff received mixed reviews, with one guest praising the helpfulness of the front desk staff, while another found a particular employee to be rude and lacking in customer service skills. Some guests also noted that the hotel felt understaffed at times, with one desk attendant occasionally vanishing. Overall, the Best Western Heritage Inn & Suites provides a basic stay for a reasonable price, with clean rooms and a convenient location. However, the hotel could benefit from some improvements in staff training and pool maintenance to better meet the expectations of its guests.
