The Best Western Heritage Inn & Suites is a reasonably priced hotel that offers a convenient location just off the main road. The rooms are generally clean, with comfortable beds, though some guests have reported a damp smell. The pool area could use some attention, as it was not found to be very clean by some visitors. The hotel's staff received mixed reviews, with one guest praising the helpfulness of the front desk staff, while another found a particular employee to be rude and lacking in customer service skills. Some guests also noted that the hotel felt understaffed at times, with one desk attendant occasionally vanishing. Overall, the Best Western Heritage Inn & Suites provides a basic stay for a reasonable price, with clean rooms and a convenient location. However, the hotel could benefit from some improvements in staff training and pool maintenance to better meet the expectations of its guests.
Ok for the price. Pool is not very clean and rooms have a damp smell but the beds are comfortable and it's reasonably priced.
April 2025
The do not service the pool or hot tub. They double charge you and the manager is never in to refund your money.
April 2025
Stayed here once and it felt like no one was ever around. Almost like a ghost hotel. One desk attendant that would just vanish. The rooms were nice and clean though.
