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December 2024 by Brad Marshal
They are one of the better auto stores.
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September 2024 by Alexis Schneider
I needed a battery check and a new battery. They said they couldn’t take me until all the customers were out of the store. That made no sense since I was a customer. As I’m waiting, 2 more people walked in and were taken before me. I have unfortunately been here one other time and they are extremely slow and not knowledgeable.
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June 2024 by Joseph Jablonski
Andrew was very helpful with fixing my car.Thank you very much
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June 2024 by Rick Mantifield
The Gentleman Andrew that helped me on Saturday was so efficient . He was helping multiple customers installing batteries and wipers at the same time while I was waiting for him to test my battery and was honest about telling me that it was not my battery that was the problem when he could have upsold me something I didn't need. He referred to to a mechanic that his store does a lot of business with and I'm back on the road and completely satisfied I will only shop at that store his professionalism and honesty makes me happy that Advanced hires competent and honest employees.
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May 2024 by canson saintfort
Andrew was a very big help at Advance Auto today as I watch him working he's back and forth helping customers he's amazing it allows me to want to come back to the store I do appreciate you Andrew and the rest of the team
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May 2024 by J C
PLEASE READ BEFORE PURCHASING A BATTERY AT ADVANCE AUTO PARTS: Last week, 4/23/24, my car battery died. On the Advance Auto Parts website I found an in-stock $89.99 "Value" battery for my 2013 Chevy Captiva Sport. I had my car jumped and went to the store to purchase the battery and have it installed as I am an older man without any tools or mechanical knowledge and their website indicates free installation. Employee Thomas S. said that there was no such Value battery for my car. After much back and forth I was told that if my car did not say SPORT on the back of the vehicle then my car was not a SPORT model. After checking and returning inside, I informed him that it does not say SPORT on the back but told him that is the make and model of my car. He proceeded to tell me that the least expensive battery was $214.99. I was so confused and had no choice but to purchase the battery. He then informed me that he only had 3 employees in the store and they could not install or assist me with the installation. I was very surprised as they weren't even busy. After inquiring, he said he did not have any tools to let me use. Without help, I managed to get my car started and take the new battery home and find someone in my community to assist me with installation. I then went back to the company website to verify the Value Battery by entering my VIN number. Indeed, the $89.99 value battery was displayed as an option.
I immediately returned to the store and inquired as to why he had upsold a battery to me when I had requested the VALUE battery which was on the website for my make/model. We went back and forth as he kept telling me that I was wrong. When he realized that I was not going to back down he started to look in the system and say, "Oh, I must have pulled up a different vehicle." I was dumbfounded how that was possible as we discussed what vehicle it was and he had repeated it to me numerous times after telling me that I did not have a SPORT model. After finally pulling the correct battery, he informed me that he could not assist me with the installation. (This was at the time that I was the only customer in the store and other employees were standing around.) He told me that if I wanted the exchange I would have to remove it myself. He also insisted that he had no loaner tool available for me and told me that there were tools available to purchase so I could remove it myself. Now, in a real bind, I purchased a tool, took the old battery out, replaced it with the new battery, and went back inside. Thomas S. then stated he needed to check the condition of the new battery I just returned to ensure it qualified for a return. The return was eventually completed.
I was totally dumbfounded by this entire experience and have never had such a bad customer service experience. After waiting one day to cool down, I contacted the corporate office and filed a complaint and was assured that the GM and district manager would be notified and someone would contact me. The corporate customer service rep also seemed genuinely appalled at the experience. I contacted customer service today to inquire about the case # that I had filed and they stated that their escalation timeframe had expired and she wasn't sure why no one had contacted me. As of this writing today, no one from Advance Auto Parts has attempted to contact me. I will never shop at their stores again and I suggest that you take this experience in mind when choosing an auto parts store near you.
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May 2024 by Maria Bacci Proenza
Just had a great experience! Andre helped me choose and install wiper blades. He was extremely helpful and courteous at the time it was threatening rain and I had to get on the highway.
Thank you so very much!
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May 2024 by alex sky
Juan is amazing!
I will definitely be back
Best Auto Parts store around
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April 2024 by Brian Huggins
Usually find what we need.. If not, they can order stuff in for you to be delivered to different stores...
The prices are moderate
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March 2024 by Jamie M.
Consistently excellent customer service from all staff and a pleasant experience, always! Taylor was a huge help to me.
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March 2024 by Lew Osterman
Very helpful
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March 2024 by Coach Grayson
Poor csr
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March 2024 by CARMS
Helpful especially if you know what you need or have a good idea about cars. If you are novice you should leave buying parts to your mechanic.
Either way be prepared to know what kind of car you need parts for. You will be surprised how many people have no idea what they drive.
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February 2024 by Brian Kilpatrick
Good prices, and well stocked.
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January 2024 by Kathryn R
Found the windshield wiper fluid very easily and had a good conversation about football playoffs at checkout!
